Riverside Medical Practice
48 Worthing Road, Horsham, RH12 1UDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Gerald mark sheer - Posted on 14 February 2025
I found the experience very helpful and appreciated being explained about my procedure and was given plenty of time to ask any questions about the problem and left very happy and relaxed
Visited February 2025
Review titled Riverside Medical Practice
Replied on 14 February 2025
Thank you Gerald for your feedback and taking the time to write your review and rate our surgery about your recent experience. Really pleased you have been happy with the care provided and it is always rewarding when we receive this positive feedback from our patients for whom we try our best to deliver an excellent service.
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Review titled Excellent GP practice
Rated 5 stars out of 5
by Andrews Gregory - Posted on 05 December 2024
This is a very well run practice. Efficient Helpful staff and good Communication. I had an excellent experience with my vaccinations with useful information provided. I was very well treated.
Visited December 2024
Review titled Riverside Medical Practice
Replied on 06 December 2024
Thank you Mr Andrews for your feedback and taking the time to write your review and rate our surgery about your recent experience. Really pleased you have been happy with the care provided and it is always rewarding when we receive this positive feedback from our patients for whom we try our best to deliver an excellent service.
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Review titled Gp visit
Rated 5 stars out of 5
by Michael lang - Posted on 14 October 2024
A calm and soothing meeting with the GP,made what could have been a scary visit into a comfortable and less worrying visit .the dr involved today was and is awesome
Visited October 2024
Review titled Riverside Medical Practice
Replied on 15 October 2024
Dear Michael, Thank you for your comments and taking the time to write your review of our surgery and your recent experience. It is always rewarding when we receive positive feedback from our patients for whom we try our best to deliver an excellent service. I will pass on your review to the staff at Riverside Medical Practice who will be so pleased to have received this feedback. Yours sincerely, Vikash (Practice Manager)
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Review titled Appointments not available
Rated 2 stars out of 5
by Matt - Posted on 10 October 2024
I hardly ever call the surgery as try not to waste people’s time. Rang this morning at 8.01 am with difficulty breathing. 15th in queue but no appointments available. Have to go to Crawley emergency. NHS is broken!
Visited October 2024
Review titled Riverside Medical Practice
Replied on 10 October 2024
Dear Matt Thank you for taking the time to post some feedback about the surgery. I am sorry to hear you have been unhappy with our services and that you were unable to get an appointment. The demand for appointments is very high and can change from day to day. Given you were experiencing breathing difficulties it was very appropriate to have signposted you to attend the hospital. I do hope you are feeling better. As we are all aware, the pressures on NHS services and demands are immense and we will always try our best to help our patients, although I know this is not always possible. If you feel you need any further help, please do not hesitate to contact the surgery. Yours sincerely, Vikash (Practice Manager)
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Review titled Brilliant service very proactive
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2024
I visited the practice yesterday and I was impressed by the service. The GP put my mind at ease and referred me for a blood test and booked a follow up review.
Visited October 2024
Review titled Riverside Medical Practice
Replied on 24 October 2024
Thank you so much for your kind review! We are delighted to hear that you had a positive experience at our practice. Our team strives to provide proactive and thorough care, so it’s wonderful to know that you felt reassured during your visit. We are committed to supporting your health every step of the way, and we're glad the referral and follow-up were helpful. Kind regards, Riverside Medical Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Jean Wilkins - Posted on 15 September 2024
I was able to make a non urgent appointment with a Doctor for 2weeks in advance. Received a remember for appointment. Excellent advice given.
Visited September 2024
Review titled Riverside Medical Practice
Replied on 17 September 2024
Dear Jean Thank you for your comments and taking the time to write your review of our surgery and your recent experience. It is always rewarding when we receive positive feedback from our patients for whom we try our best to deliver an excellent service. I will pass on your review to the staff at Riverside Medical Practice who will be so pleased to have received this feedback. Yours sincerely, Vikash (Practice Manager)
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2024
The GP explored all aspects of my current health and to make sure all is covered I was referred for a full blood test.
Visited September 2024
Review titled Riverside Medical Practice
Replied on 19 September 2024
Thank you for your comments and taking the time to write your review of our surgery and your recent experience. It is always rewarding when we receive positive feedback from our patients for whom we try our best to deliver an excellent service. I will pass on your review to the staff at Riverside Medical Practice who will be so pleased to have received this feedback. Yours sincerely, Vikash (Practice Manager)
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Review titled Great practice.
Rated 5 stars out of 5
by Alastair Laker - Posted on 01 October 2024
I was lucky enough to get an appointment from a cancellation. Reminder received as usual. Doctor was friendly and gave advice that was easy to understand. Unhurried and interested in my situation. A really positive start to my day. Thank you.
Visited September 2024
Review titled Riverside Medical Practice
Replied on 10 October 2024
Dear Alastair, Thank you for your comments and taking the time to write your review of our surgery and your recent experience. It is always rewarding when we receive positive feedback from our patients for whom we try our best to deliver an excellent service. I will pass on your review to the staff at Riverside Medical Practice who will be so pleased to have received this feedback. Yours sincerely, Vikash (Practice Manager)
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Review titled Very helpful practice
Rated 5 stars out of 5
by Christine Bright - Posted on 12 August 2024
I am usually able to get a same day appointment. Either telephone or face to face. I find everyone very helpful and understanding.
Visited August 2024
Review titled Riverside Medical Practice
Replied on 14 August 2024
Dear Christine Thank you for your comments and taking the time to write your review of our surgery and your recent experience. It is always rewarding when we receive positive feedback from our patients for whom we try our best to deliver an excellent service. I will pass on your review to the staff at Riverside Medical Practice who will be so pleased to have received this feedback. Yours sincerely, Vikash (Practice Manager)
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Review titled Careful attention to detail
Rated 4 stars out of 5
by Hazel - Posted on 22 July 2024
The physician assistant listened carefully and asked relevant questions. She was respectful, considered my information together with my notes and referred me appropriately. I felt reassured that nothing had been missed and was clear about next steps.
Visited July 2024
Review titled Riverside Medical Practice
Replied on 14 August 2024
Dear Hazel Thank you for your comments and taking the time to write your review of our surgery and your recent experience. It is always rewarding when we receive positive feedback from our patients for whom we try our best to deliver an excellent service. I will pass on your feedback to the staff and Physician Associate at Riverside Medical Practice. Yours sincerely, Vikash (Practice Manager)