Abbey Field Medical Centre
Ypres Road, Colchester, CO2 7UWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unfortunate and unfair
Rated 1 star out of 5
by Hisain - Posted on 05 July 2024
My kid had an appointment at 3:55 and we arrived 5 minutes before the appointment and till the moment I wrote this at 16:35 and we did not call for the doctor? All the people arrived after us were called to the doctor and my kid and me been left till the end! We tried to talk to the receptionist and she was really rude and disrespectful in a way I’ve never seen it before? I personally do not go to the Hospitals or Gb i would chose to die home peacefully when I got sick than having this way of treating? I had to wait because of my child
Visited July 2024
Review titled Abbey Field Medical Centre
Replied on 21 July 2024
I am sorry for the delay in responding - unfortunately I have encountered some problems with accessing these complaints. I sincerely apologise that you have had this experience at the surgery. I would like to investigate further but in order to do so I need some additional details from you. To this end please can you call me on 01206 517106 (I am in today, Sunday, until 1300hrs and if that is not feasible I am in next week Monday to Friday). Look forward to hearing from you. Best Regards Nicky Young Practice manager
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Review titled Dissapointed
Rated 3 stars out of 5
by Amanda fair - Posted on 07 May 2024
I had a pre-booked appointment for this morning . I had noticed there wasn't anything in my future appointments with my system online,so decided to call the practice to confirm my appointment was still correct. I was told by one of the ladies my appointment had been moved by the practice manager to a different doctor and a different time .i wasn't informed of this change of appointment also i was told that particular dr was on sick so as a result i ended up with no appointment .as i also was not informed. However i was offered a new appointment for a different day with the original dr i was pre booked to see. I understand. Sickness . appointments having to be cancelled but i don't understand why i wasn't informed about any of these changes .. very dissapointing !!
Visited May 2024
Review titled Abbey Field Medical Centre
Replied on 08 May 2024
Dear Amanda I am really sorry for this. I have looked on your appointments schedule and I cannot see that you had an appointment for yesterday. However, I was juggling lots of appointments yesterday so it is feasible that I moved one without knowing. I sincerely apologise for any inconvenience caused. If you wish to call do discuss this my telephone number is 01206 517106. Best Regards Nicky Young Practice Manager
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Review titled disappointed
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
Needing to talk to my doctor or any doctor at this point about my blood pressure and chest problems , but i cant do that because the rotors are not up for me to make an appointment to see the doctor . i can either run the gambit of attempting to call first thing in the morning and compete with other people for an appointment or wait a month, I even ask to see the nurse but was told it would be futile , i guess my only option now for treatment is to wait for a heart attack to get the treatment at A&E and the aftercare that the hospital will provide ,
Visited March 2024
Review titled Abbey Field Medical Centre
Replied on 19 March 2024
I am really sorry to read this review. Unfortunately I am unable to contact you as this is anonymous. However if you call me, Nicky Young, Practice Manager, 01206 517106 I will do my best to assist. Every day we do have Duty Doctor, Nurse Practitioner and Clinical Pharmacist appointments so we should be able help. Look forward to hearing from you.
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Review titled Oh dear
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2024
My wife rang Abbey Field Medical Centre earlier todayregarding a letter from the Hospital to a Doctor at Abbey Fields. She was told to ring back after 5pm which she did. She rang at 5pm and was on hold until 5:45pm she was number 1 to be answered and when she got through Abbey Field hung up on her. Why?
Visited March 2024
Review titled Abbey Field Medical Centre
Replied on 26 March 2024
Dear Patient I am really sorry this was your experience. We have had some teething problems with our new telephone system which means for no apparent reasons the phones are "cutting off". We are pursing this with the telephone company. If you would like to call me, Nicky Young, Practice Manager, 01206 517106, I will do my utmost to help. Best Regards Nicky Young Practice Manager
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Review titled Very poor practice
Rated 1 star out of 5
by Anne - Posted on 23 March 2024
I received a generic text that I was due for a cervical screening. I called the surgery and booked x2 appointments which were two weeks apart because they could not be booked on the same day. 2 days before the first appointment which was for blood test, called and cancelled because I had an urgent meeting (work-related) I have never cancelled an appointment before! On the day of my appointment, I was told that I am no longer registered in the surgery with no explanation. The receptionist reported that she will be getting back to me after speaking to the practice manager which she never did. I have worked in a health profession for over 20yrs. I felt unfairly treated and I will definitely be changing my GP Practice.
Visited March 2024
Review titled Abbey Field Medical Centre
Replied on 26 March 2024
Dear Patient Thank you for your feedback. I am really sorry that this has been your experience - unfortunately your feedback is anonymous so I cannot call you. However, if you call me Nicky Young, Practice Manager, 01206 517106, I will do my best to resolve this issue.
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Review titled great communication
Rated 4 stars out of 5
by Rosemary McDonald - Posted on 08 January 2024
I sent questions concerning a medical problem by the website and got a text message ./ phone call within hours . Very much appreciated as I understand how busy the surgery is at all times . Many Thanks to all staff , some who have seen me face to face , others by phone calls/ texts . Thank you !!
Visited January 2024
Review titled Abbey Field Medical Centre
Replied on 12 January 2024
Thank you so much Rosemary for taking the time to provide this feedback it is very much appreciated especially when we are are under so much pressure. I will ensure this is shared with the whole practice team. Thank you again. Nicky Young Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Eve - Posted on 13 December 2023
I phoned at 8am and was offered an appointment that day to see a nurse practitioner. She was very professional and thorough. Thank you.
Visited December 2023
Review titled Abbey Field Medical Centre
Replied on 17 December 2023
Dear Eve Thank you so much for taking the time to post this review. Especially at this really busy time of year this positive feedback provides a boost to the whole team. Thank you once again. Best Wishes Nicky Young Practice Manager
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 13 December 2023
I phoned on 13th December to get a call back or home visit and the receptionist was so rude and snappy towards me .I used to work in chemist next to hawthorn surgery and know how stressful it can be but don't take it out on patients
Visited December 2023
Review titled Abbey Field Medical Centre
Replied on 17 December 2023
I am really sorry this was your experience. We do our utmost to deliver a good standard of service and I am sorry, on this occasion, this did not meet expectations. If I can help in any way do please contact me on 01206 517106. Yours sincerely Nicky Young Practice Manager
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
Booked blood re-test across town as their receptionist made it seem urgent. In the day of my appointment traffic was gridlocked and I tried calling ahead to let them know - was on hold for over 20 minutes and had a completely wasted journey. Despite making it seem urgent b they can't offer me another appointment until weeks later - utter shambles! Will stick to my local surgery as Abbey Fields cannot be trusted to run a bath, let alone a surgery... how about making the end user a priority instead of a problem?
Visited August 2023
Review titled Abbey Field Medical Centre
Replied on 08 August 2023
I am really sorry this was your experience. Unfortunately as this complaint is anonymous I cannot help and cannot investigation. However, if you call me, Nicky Young Practice Manager 01206 517106 I would be very happy to do both.
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Review titled No appointments
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
Yesterday I went to the surgery at 8 o'clock in the morning to queue for an appointment for my 2 year old son. There were about 10 people on the queue in front of me. 6 people got an appointments and after that the receptionist said no more appointments left for today, come back tomorrow morning at 8. My question is how many appointments per day do you have available? Why we have a gp practice if every time we need an appointment we have to go to the a&e?
Visited August 2023
Review titled Abbey Field Medical Centre
Replied on 23 August 2023
I am sorry this happened. Normally all children are offered an appointment so I will investigate - in order to enable me to do so please could you give me a call on 01206 517106. We always aim to have a "duty doctor team" consisting of at least three clinicians which will be a mixture of doctors and nurse Practitioners. We also direct people to our on line consultation form which can be completed at any time and our doctors will respond. This has been proving to be very popular. Once again I apologise that this happened and I look forward to hearing from you. Best Regards Nicky Young Practice Manager