Abbey Grange Medical Practice
Abbey Medical Centre, Norman Street, Leeds, West Yorkshire, LS5 3JNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and great patient care
Rated 5 stars out of 5
by Daxa Manharlal Patel - Posted on 09 June 2024
Ten out of ten to this GP practice and for the excellent care I was shown on my very first GP consultation with this surgery. My call for an appointment was answered promptly and with courtesy the lady who answered my call then to my surprise offered an appointment to see the GP same day. She even found an appointment at the surgery near my home. The GP who was the first GP I met at this practice restored my faith in primary health care. The Doctor at Moor Grange immediately referred me to the eye casualty. Somehow she found a way to beat the usual 6 week NHS wait by getting this urgent appointment, and before I parked my car in the garage, I received a text message from the GP to say I had an appointment at the eye casualty for the next day, which was a Saturday, first thing in the morning. Further, the GP advised me to go armed with a book, a bottle of water and snacks as it was a sit and wait appointment. The care, service, and attention I received was brilliant, and I cannot thank the practice for their diligence. On the face of it they were just doing their job but to me I appreciated it even more because of my previous experience at my old surgery. I am so glad I was proved wrong, my confidence in primary health care has been restored thanks to their great patient care, and experience. Bigger GP surgeries could learn better patient care by emulating the good practice at this surgery. Thank you for being there for me and for your sterling patient care.
Visited June 2024
Review titled Abbey Grange Medical Practice
Replied on 12 June 2024
Dear Ms Patel. I wanted to thank you very much for taking the time to post a review about your experience of our practice. We try hard to provide good service but also to provide that service in an efficient & friendly way & are so pleased to hear that you felt you received good care. I have shared your review with all our teams here - it is good for morale to hear we are doing a good job. Thank you again Amanda McDermott Practice Manager.
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Review titled A great and caring practice
Rated 5 stars out of 5
by Margaret Joan Scally - Posted on 17 June 2024
this is a caring and great practice because; the receptionists are always helpful and well mannered; I do not have to wait long for them to reply; no queue; I get an appointment within the day sometimes; or the week but if it is non urgent never longer than 2 weeks; if I want referring to the nurse or physiotherapist for example I get an appointment quickly. The staff are exemplary . The nurses are very helpful and explain things very well and I feel confident that they listen to me and any problems I may have. I get my check up regularly and never have to remind them. The doctors that I have seem over the last 2 years show care and listen well to anything I might have to explain. If there is a follow up or an appointment at hospital is necessary they do that efficiently and explain it well. They usually ask my opinion too and ask if I am happy with what they have suggested. I tend to go to the Doctors if I have something seriously wrong and not at the 'drop of a hat', but if I were to frequently ask to see a Doctor I have the impression that I would be treated with respect. During covid many of the staff administered the vaccinations , and it all was planned well and run efficiently. It was good to be able to go to the surgery for these vaccinations. I would have no hesitation in recommending this practice to other people and I think that I am lucky to be in such a good practice.
Visited June 2024
Review titled Abbey Grange Medical Practice
Replied on 20 June 2024
Dear Mrs Scally, Thank you very much for taking the time to post a review about our practice. I have shared your positive feedback with all our team as it boosts morale so much. We are very pleased to hear that you are happy with the care that you are receiving from us & hope that we can continue to provide good care to you in the future. Thank you again for your comments. Amanda McDermott - Practice Manager on behalf of everyone at Abbey Grange.
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Review titled An great example of a caring GP practice
Rated 5 stars out of 5
by Rachael Foggo - Posted on 22 February 2024
I saw the GP today - he was truly excellent. Kind, caring, reassuring and really listened and understood my concerns. Every interaction I've had with the practice is the same from reception to the wonderful practice nurse. The e consults and repeat prescription requests are always prompt and the reception staff are friendly and helpful, I've never not been able to get an appointment when I've needed. I know a lot of people are quick to complain about their GP practice but not so quick to leave feedback when it's been excellent. A wonderful GP practice
Visited February 2024
Review titled Abbey Grange Medical Practice
Replied on 07 March 2024
Hello, I wanted to respond to your recent review of our practice. Thank you for taking the time to leave us such a positive review, which I have shared with all our team. We aim to provide a high quality service to all our patients & it is reassuring & so good for morale when we hear we are doing it right. Many thanks. Amanda McDermott - Practice Manager.
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Review titled Good experience
Rated 4 stars out of 5
by Naomi - Posted on 18 January 2024
I would recommend abbey grange. They are a friendly practice, which is accessible and prompt with responses. They use econsultation which enables quick contact and appropriately timed reviews. My repeat prescriptions have always been ready on time
Visited January 2024
Review titled Abbey Grange Medical Practice
Replied on 22 January 2024
Thank you so much for taking the time to give feedback on your positive experience at our practice. It is pleasing to know that the e-consultation system we have in place enhances access for our patients. Your review will be shared with all our teams. Kind regards Amanda McDermott - Practice Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
I have only positive things to say about all my interactions with the doctors, nurses and reception staff at this practice. I recently requested some medication via the e-consultation system and I had a text from the doctor the same day to say it was waiting for me at the chemist. Myself and my husband have both needed referrals to hospital and the doctors we saw were very caring and understanding to our health needs. We have also seen the nurses and health care assistants for routine health checks and blood tests and they have also been very pleasant and professional. The reception team work very hard and are extremely helpful with queries when needed. I feel very lucky to have such a great GP practice as I know not everyone has such a wonderful service from their GP practice.
Visited January 2024
Review titled Abbey Grange Medical Practice
Replied on 10 January 2024
I just wanted to thank you for taking the time to leave such a positive review about your experience at Abbey Grange. I have shared your comments with all our teams. It really is important to us to feel that we are providing good quality care to our patients. Once again, many thanks for your feedback. Amanda McDermott Practice Manager
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Review titled Extremely thorough processes and fantastic care
Rated 5 stars out of 5
by Sophie - Posted on 16 January 2024
I have been with this GP now for just under a year. I have to say their processes are excellent. I have complex health needs and often have many hospital appointments which sometimes require changes in medications. Unlike my previous GP, where I would have to chase them and book appointments if my hospital specialists wrote to them changed my medication or recommended referrals to other services, Abbey Grange and Moor Grange action all letters upon receiving them. Meaning I no longer have to chase for health plans to be put in action. I am very very happy with the availability of appointments and their online booking system is brilliant and easy to navigate. They also offer routine appointments at the weekends, something my previous GP also did not do. I am very happy with my care with this practice and I feel heard and that my worries and concerns regarding my health are listened to. Thank you!
Visited January 2024
Review titled Abbey Grange Medical Practice
Replied on 22 January 2024
Thank you very much for taking the time to post this very positive feedback of your experience at Abbey Grange. It is really pleasing to read that you feel heard & listened to & that our processes are going some way to improving patient care. I will share your feedback with all our teams. Thanks again, Amanda McDermott - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Liz Richardson - Posted on 08 December 2023
I have nothing but good things to say about Abbey grange medical practice. They have helpful reception staff, as well as lovely Doctors and healthcare professionals working within the team. Gold star.
Visited December 2023
Review titled Abbey Grange Medical Practice
Replied on 11 December 2023
Thank you so much for taking the time to send feedback about Abbey Grange. We are pleased that you have had such a positive experience. All feedback is shared across our practice team & a positive review always boosts morale. Thanks again Amanda McDermott Practice Manager.
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Review titled Really helpful and kind nurse
Rated 4 stars out of 5
by Natalie Morton - Posted on 08 August 2023
I have had the same nurse for a number of appointments including my cervical screening, at Abbey Medical practice and she has been really fantastic. She was warm and friendly and really put me at ease when I have felt anxious or nervous in my appointment. I want to leave her some positive feedback because I think she is doing a really good job.
Visited August 2023
Review titled Abbey Grange Medical Practice
Replied on 11 August 2023
Hello, Thank you very much for taking the time to send your positive feedback about our Practice Nurse. I have shared your feedback with her & she is really appreciative of your comments & the fact that you had taken time to post a review; she has asked me to send her thanks. It really does mean a lot to our staff when patients have a good experience, thanks again. Amanda McDermott - Practice Manager.
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Review titled A jewel in the crown
Rated 5 stars out of 5
by Paul Drake - Posted on 04 September 2023
Thank you to all the staff at Abbey Grange Medical Practice and Moor Grange for providing a wonderful service. My medical condition means that I am in relatively frequent contact with the team and find them always to be professional, caring and engaging at all levels, from the reception team, nursing staff and GP's. At a time when the healthcare system is under pressure and the media hell bent on undermining the NHS, it is great to experience such a high level of care. Team- take a bow!!
Visited August 2023
Review titled Abbey Grange Medical Practice
Replied on 11 September 2023
Good Morning I wanted to thank you for taking the time to submit a review. It gives me great pleasure to read such positive feedback I have shared your feedback with our team & I know I speak for all the staff when I say that this has boosted morale greatly especially as you mention the pressure the NHS is under at the moment. Once again thank you very much. Amanda McDermott - Practice Manager.