Abbey Medical Centre
63 Central Avenue, Beeston, Nottingham, Nottinghamshire, NG9 2QPContact details and opening times
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Reviews
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Review titled Impersonal and insensitive
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2023
I have been registered with this practice for many years and have rarely chosen to make use of the service, preferring instead to take responsibility for myself and to use the expertise of medical staff only as a last resort. So I am hardly a burden on the services. In the past, I have always been satisfied. However, my recent experience of three clinicians over the last few weeks shows a marked decline. One was fine, listened to my concerns and did her best to address them. I felt validated by the way I was treated even though I did not get the answers I was looking for. Unfortunately the other two were just not prepared to listen and engage. One was downright rude, insensitive and condescending in public - an abuse of power. As a patient, I felt very much as though I was there for the convenience of the clinicians, rather than that they had any sense of vocation or willingness to serve. The receptionists are doing their job but it feels as though they just carry messages. Too many messages/phone calls back and forth between patient, receptionist and doctor - it is simply exhausting for the patient when one is ill. And when you finally drag yourself to the surgery, it becomes apparent that the doctor has already formed an opinion (wrongly, as it turns out) without even speaking with you and hasn't taken into account the information already given, and likely not looked at my file for context either. A phone consultation directly would have saved so much time and energy all round. It is a shame that the good and the bad are so mixed here, but I am unwilling to risk a repeat experience. It was too stressful and upsetting and certainly not conducive to improving my health.
Visited November 2023
Review titled Abbey Medical Centre
Replied on 22 January 2024
Dear Patient. Thank you for your feedback regarding your unhappy experience with the practice, I am sorry you felt this way. We take all feedback seriously and I will discuss your review with the Clinicians involved, and am happy to feedback to you if you would like to contact me directly. My email address is:- joy.stevenson1@nhs.net. Joy Stevenson. Practice Manager
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Review titled Great referral to NUH for assessment
Rated 5 stars out of 5
by Beatrice - Posted on 24 May 2023
I reported a worsening of pain from a known chronic condition and my GP referred me in a timely way to be assessed and have a MRI urgently to rule out a known emergency complication. The GP rang ahead and handed over my problems and I was seen in NUH on the same day and had a same day MRI by the specialist who commended the referral. I have had timely feedback on a request for a medication review and a new medication trial. I feel that the GP is aware of my medical condition and is helping me to manage it better. The NUH assessment has ended up with a surgeons review which is what is needed.
Visited May 2023
Review titled Abbey Medical Centre
Replied on 25 May 2023
Dear Beatrice. Thank you very much for your feedback, I am pleased you felt that the GP who you saw, listened to what you were saying and acted swiftly to ensure you were seen appropriately as soon as possible by the right specialist team. I will pass your feedback on to the staff. Our aim as a practice is for all our patients to feel that we are doing all we can to ensure the best care is given. Joy Stevenson Deputy Manager
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Review titled Horrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Every time receptionist are not nice,rude,not try to listen to you, if they have problems with the phone they through the phone phone and never call back if we talk about my medical issues. I feel you are not taking it seriously. Some nurses and doctors are good,but receptionist…don’t know how to talk with people.
Visited January 2023
Review titled Abbey Medical Centre
Replied on 04 January 2023
Dear Patient, Thank you for your feedback, I am the Deputy manager of the practice and was sorry to read that you felt the Receptionist you spoke to was rude was not listening to you, I am not quite sure what the problems you mean about the phone are but I am happy to discuss with you if you ring the surgery and ask for me. The Receptionists are not medically trained so will after they have asked you questions about your medical needs either signpost you to the right Clinician or if not available to book will speak to one of them and when they have an answer get back to you, they are not asking just to find out,it is so they can as I say direct you to the most appropriate person to help. We do take all feedback seriously and will pass on your concerns at our Reception Meeting next week, but if you would like to discuss this matter further then please contact the surgery as said and ask for Myself Joy Stevenson Deputy Manager or Rebecca Credgington Practice Manager and we will be happy to listen. Thank you. Joy Stevenson Deputy Manager.
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Review titled Problems with receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2023
I call in December to book appointment with doctor because I’ve been bleeding (for no reason) couple of months (it’s not first time). They gave me appointment with nurse (which its absolutely fine),she take a swab,we spoke about pain in my left ovary,she suggested that maybe I need to get appointment with gynecologist,that they can check me properly from inside (because my mom had a Endometriosis and doctors took out her womb,so maybe I have the same problem). After a week appointment with nurse receptionist call me that they found infection and I need take a antibiotic from pharmacist,I took them straight and ask them maybe they can book me in to see a doctor,any time in January. She said I need call back after I finished my treatment with antibiotics. So I did today. Receptionist like always not listening to me,I explained everything from the beginning and now I’m still with pain on my left overly could you please book appointment with doctor. She tell me call 8am in the morning (8am im preparing my kids to school and then I’m going to work). I told that any day in January or February it’s fine for me,she still reply to me that I need call 8am. So in the end finally she booked me in in February. Why this people(receptionist)so complicated. They can see all information on them screens and they still not sure what to do. So it’s mean that I’m waiting two months to see the doctor and figure out why I have a pain in my left overy. Thank you for your time.
Visited January 2023
Review titled Abbey Medical Centre
Replied on 25 May 2023
Dear Patient, Thank you for your feedback, we take all feedback both good and bad back to the our practice meetings to discuss. I am sorry that you feel you had a bad experience and that my reception team were not listening to what you were telling them, please feel reassured this will be discussed and any improvements we feel need to be implemented will be. There were limited appointments earlier on in the year, but we have changed our appointment system since to try and signpost patients to the relevant clinicians as soon as possible. If you would like to discuss further, please contact me directly on 0115 9255323 or by email at joy.stevenson1@nhs.net. Thank you. Joy Stevenson Deputy Manager
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Review titled Professional care for me and my family
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2022
I was booked in quickly for a routine test having had a letter from the surgery and saw a professional and caring nurse to do this test today. She explained everything and made me at ease. She also taught the student nurse present. She also offered me my flu and covid jabs today releasing an appointment for someone else. She and the reception staff were busy but were very polite and courteous to me. The staff took time to check on family prescriptions for me which were ready at the pharmacy to pick up. The staff there are very good as well.
Visited October 2022
Review titled Abbey Medical Centre
Replied on 04 October 2022
Dear Patient, Thank you for your very kind review, we also feel our Nursing team are very professional and caring, as are all the team as a whole. The aim of the practice is to provide good care for all our patients at all times, and we are happy that our patients feel that we are doing this. We will pass on your feedback to our staff. Thank you. Joy Stevenson Deputy Manager