Abbey Medical Practice
Mannock Medical Centre, Irthlingborough Road, Wellingborough, Northamptonshire, NN8 1LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Genuine care
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
I have just seen a clinical pharmacist, locum and he was amazing. Listened carefully to understand my symptoms, took the time to do the relevant checks to eliminate/ identify the issue. He was really very professional. Thank you.
Visited September 2023
Review titled Abbey Medical Practice
Replied on 07 November 2023
Thank you for your kind words. Your feedback has been provided to the clinician who will be delighted with your positive comments. Alexia Tongue Practice Manager
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Review titled A very good receptionist
Rated 5 stars out of 5
by Ray Clark - Posted on 17 July 2023
After talking to receptionist about a telephone call I had from the surgery, I asked about severe loss of breath I was experiencing causing near collapse. The lady put me on hold and spoke to a doctor, and after he had looked at my previous notes, the receptionist told me to ring for an ambulance. I have spent a few days in hospital, and slowly recovering. I would like to thank your staff for good advice.
Visited July 2023
Review titled Abbey Medical Practice
Replied on 19 July 2023
Wonderful to hear that you are feeling better and now home. We are just a phone call away if you need us. It was very kind of you to take the time to provide feedback on the service we provide. Alexia Tongue Practice Manager
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Review titled Modern day assistance
Rated 5 stars out of 5
by Tricia Bould - Posted on 04 July 2023
Given all is changed since COVID. The practice has adapted well with new services. I don't always understand how this works, or appreciate the numbers in the queue, but it all works,and I'm grateful.
Visited July 2023
Review titled Abbey Medical Practice
Replied on 19 July 2023
Thank you Tricia. We have a very large team at Abbey both clinical and non clinical. Every single staff member works incredibly hard and I am incredibly proud of how they go over and above to help our patients. Alexia Tongue Practice Manager
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Review titled Excellent Service from first contact and G P
Rated 5 stars out of 5
by Peter - Posted on 17 July 2023
I banged my head and rang to get some advice. The Receptionist was excellent and after asking a number of questions relating to the severity of the injury sought advice from a doctor and then sent me a leaflet by text. I consider the service I received from the Reception Team and The GP was excellent and speedy.
Visited July 2023
Review titled Abbey Medical Practice
Replied on 19 July 2023
Thank you Peter for updating NHS Choices regarding the service you have recently received at the Practice. Delighted that you are happy with the staff and the care that we have provided. Alexia Tongue Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Beth Browne - Posted on 31 July 2023
I rang today as I needed to make an appointment for a prescription of tablets. Unfortunately the only appointment they had was a week tomorrow, when I would be on holiday. The receptionist asked me to wait a moment and after a few minutes on hold, she was able to tell me that she had spoken to a doctor and the prescription would be available today. They are tablets I have had before so I am so super grateful for this receptionists help. Thank you!
Visited July 2023
Review titled Abbey Medical Practice
Replied on 08 August 2023
Thank you Beth Delighted the member of staff was able to assist you. Wishing you a wonderful relaxing holiday. Alexia Tongue Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Marcia Hobbs - Posted on 13 July 2023
Booked in to see a Dr. I have never felt so at ease. The Dr was absolutely 100% and I knew he understood everything I was saying about wat was wrong. Came away with a plan at last, regarding my ailment that has plagued me for years. Thank you Dr.
Visited July 2023
Review titled Abbey Medical Practice
Replied on 19 July 2023
Thank you very much for taking the time to provide such lovely feedback. Our GP who saw you will be thrilled to receive your kind comments. Alexia Tongue Practice Manager
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Review titled Thorough doctor appointment
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
On my appointment for a prostate issue I was given the usual examination and advised with the help of diagrams that it was a matter of concern. The doctor arranged a rapid prostate pathway appointment with a consultant and after blood tests i ended up hospital due to complications from the prostate. I consider that the doctors professional approach and knowledge opened up the way for treatment to start early on my condition
Visited June 2023
Review titled Abbey Medical Practice
Replied on 19 July 2023
Thank you very much for taking the time to leave comments relating to the recent care you have received at the Practice. We hope you are feeling better and do contact us if you need to as we are always here to support our patients. Alexia Tongue Practice Manager
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Review titled Excellent patient services
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
Excellent patient support by receptionist, couldn’t be more helpful and understanding. Empathy and compassion used throughout the conversation.
Visited June 2023
Review titled Abbey Medical Practice
Replied on 16 June 2023
Thank you. This has been circulated to the team and here are some of the responses from our Receptionists: "this really made me smile" "go Abbey!" "with the difficult calls we have to deal with, receiving this makes it all worth it" Alexia Tongue Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Jennifer Keywood - Posted on 14 June 2023
I’m very happy to be with Abby Medical, they are always so helpful and polite. I have great faith in all of the staff. I understand the great strain they are under, but so far they seem to have time for everyone and everything! Well done Abby Medical,keep it up best as you can.
Visited June 2023
Review titled Abbey Medical Practice
Replied on 16 June 2023
The recognition of how hard our team work to deliver a good service to our patients is greatly appreciated by everyone at the Practice. Patients are very kind to take time to leave these comments. It means so much to the staff. Thank you Alexia Tongue Practice Manager
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Review titled Real encouragement
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
Really great experience from receptionist right through to the doctor’s consultation, diagnosis, explanation, prescription, and personal manner. So encouraged. Thank you.
Visited June 2023
Review titled Abbey Medical Practice
Replied on 19 July 2023
Our staff work very hard to provide care and treatment to our patients and comments such as this, which are circulated to the team, makes everyone smile. Thank you Alexia Tongue Practice Manager