Abbey Medical Practice
Mannock Medical Centre, Irthlingborough Road, Wellingborough, Northamptonshire, NN8 1LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Seamless new registration
Rated 5 stars out of 5
by Jacqui Meads - Posted on 31 March 2024
👍 Experience of registering to a new gp was refreshing & thorough by slick, patient & well informed/trained receptionist (j——a). Seamless & well informed steps from the beginning to the end. Thank you :))
Visited March 2024
Review titled Abbey Medical Practice
Replied on 21 May 2024
Delighted to receive this lovely feedback. Thank you for taking the time to provide this. (J_____a) will be very happy!! Kind regards Alexia Tongue Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Anita Kay Wildman - Posted on 02 February 2024
Making appointment an excellent experience was seen on the same day. Reception staff and practice nurse were amazing
Visited February 2024
Review titled Abbey Medical Practice
Replied on 08 February 2024
Thank you for taking the time to provide feedback on the service we provide. This is wonderful to read and I shall certainly pass your comments on to the team. Alexia Tongue Practice Manager
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Review titled Awful service
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
My son who has special needs has been on medicine for 3 years possibly longer for a dr to see him once and then stop his medication altogether, even after his learning disability dr advised this is what the child needs. Also for then to be told that the medicine isn’t passed to be used for sleep while my son has been taking it 3 years and it is the only thing that helps him sleep. Said dr also made remarks to about my child’s soother when examining (8year old severe learning disability) absolutely shocking. Still waiting to see if anything can be done in regards to this. So disappointing been with abbey medical my whole life and never once had an issue such a pity when one dr sees a child once and thinks they can determine their needs.
Visited February 2024
Review titled Abbey Medical Practice
Replied on 21 May 2024
Thank you for your feedback and I am so sorry to hear about your experience at the Practice. We strive for continuity of care and this example is a clear case of how seeing the same GP is beneficial for both you and your son. Please do contact us if you require a further update or appointment. Alternatively, if you wish to discuss the above, we are happy to help. Kind regards Alexia Tongue Practice Manager
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Review titled Not happy
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2024
I saw a doctor who was rude to me and left me feeling humiliated. Patients are supposed to be courteous and polite to medical staff so why can’t patients be treated likewise. I went to see the doctor for help and came away feeling like I was a nuisance.
Visited January 2024
Review titled Abbey Medical Practice
Replied on 08 February 2024
I am very sorry to receive this feedback on our service. I would not want any of our patients to feel that they were a nuisance. Our Patients are extremely important to us along with their health and wellbeing. Please contact the Practice so we may discuss in more detail. It is important that we understand how you were impacted. Alexia Tongue Practice Manager
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Review titled Lovely practice
Rated 5 stars out of 5
by MR David Williams - Posted on 19 December 2023
We recently moved into the area and just wanted to say thank you as the whole process of regstration was super easy, and the friendly welcome given by reception / pharmacy was really lovely - they really went out of their way to help us. Many thanks - it was much appreciated.
Visited December 2023
Review titled Abbey Medical Practice
Replied on 29 December 2023
Thank you very much for your kind words. Delighted that you have received good customer service and patient care since joining us. We strive to do our best for our patients. Kind regards Alexia Tongue Abbey Medical Practice
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Review titled Terrible Service & Policies
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2024
After trying to call for an appointment for three days, I called into the surgery to try and book an appointment directly to be told by the receptionist that I needed to call to book an appointment. After trying for another 3 days and still unable to get through I give up and will instead have to go private to sort out my urgent issue which the receptionist didn't seem to care about. Your system is broken and doesn't work.
Visited December 2023
Review titled Abbey Medical Practice
Replied on 25 January 2024
Thank you for taking the time to provide feedback on our service. I am sorry to read that you were unable to book an appointment. If a patient approaches the reception desk, and we have available appointments to book, it is our protocol to help the patient, not ask them to call as this wouldn't make sense!! Regarding not being able to contact the Practice for 3 days, I would welcome you speak to us to enable us to investigate further. Our phone lines are adequately resourced (but will be impacted in the event of unplanned staff absence) to take calls. We are able to trace telephone numbers to identify any issues that you may have which will help us to look into your complaint. Alexia Tongue Practice Manager
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Review titled No communication on test results
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
I had to go on line to review my recent blood tests to discover a diagnosis which I was not prepared for or was expected. No one from the surgery called to advise and I was left in distress and worry. When I called for an appointment to discuss the results I was told that this was 'routine' and I would have to wait two weeks. That would have been 4 weeks after the diagnosis which was not acceptable especially as I was very concerned and in distress. The receptionist did manage to get an early appointment for a face to face appointment which I am grateful for. No one should have to go on line to find out things like this and there should have been some communication from the surgery with regards to next steps. If I had not checked would I have ever had that opportunity to discuss and understand the condition? Poor communication which has left me questioning the surgeries duty of care.
Visited November 2023
Review titled Abbey Medical Practice
Replied on 29 December 2023
Thank you for taking the time to leave feedback on the service provided. To enable us to look into your comments, may I ask you to contact our Patient Services Team Leader to investigate this for you. I apologise for the stress this created and ask you contact us. Kind regards Alexia Tongue Practice Manager
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Review titled Fantastic, caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
From the reception / phone staff to the nurses and GP’s this practice is basically how you would wish all practices were. They care, they listen and they believe in looking after you as an individual. GP’s and nurses have excellent interpersonal and clinical skills. On top of that you can get an appointment. My family couldn’t have felt more looked after and supported through some really tough times.
Visited November 2023
Review titled Abbey Medical Practice
Replied on 22 November 2023
This is truly wonderful to read. To have the staff recognised for their hardwork and commitment to our patients means everything to them. The Partners and Management Team could not be prouder of the staff we have at Abbey. Thank you very much Alexia Tongue Practice Manager
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Review titled Prostate injection.
Rated 4 stars out of 5
by John Roe - Posted on 10 November 2023
It was an injection which I have on a three monthly basis. As usual it was carried out with care and efficiency and I am happy with the treatment I received.
Visited November 2023
Review titled Abbey Medical Practice
Replied on 14 November 2023
Many thanks for your kind words. I have circulated this feedback and know that our staff will be delighted. Alexia Tongue Practice Manager
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Review titled Long waiting times for all service
Rated 2 stars out of 5
by Anonymous - Posted on 09 October 2023
To make an appoint there is a long wait, the phone system is good that you can get a call back but by the time you get a call back you get told no appoints left even if you call at 8am or 1:30pm. When you eventually get an appointment to check into appointment there is long queues, years ago there was a screen to walk and check in yourself which was good, now you need to wait long time. Then another long wait for seeing the actual doctor. We need better service to make appointments and better service to check into appointments. Thanks
Visited October 2023
Review titled Abbey Medical Practice
Replied on 07 November 2023
Thank you for taking the time to provide feedback on our service. It is important that we hear on how we can improve the service we provide to our patients. I am sorry that there has been a queue to check in for your appointment. Whilst we did have the computer check-in screens, we found it invaluable "arriving" our patients for their appointments and making sure that there were no outstanding bloods, actions or further appointments to make. We created a separate appointment desk for this purpose in the hope that patients would be checked in sooner. I will speak with the Team Leaders to see if this can be improved. I am sorry that you were not able to make an appointment immediately. We regularly review our demand for appointments and look to provide sufficient capacity. There are days where we are busier than others and our Patient Services Team do refer to our on duty GP for guidance to identify if a patient clinical need is urgent and how we, or another NHS service, can provide assistance/support to our patients. Alexia Tongue Practice Manager