Abbey Medical Practice
Mannock Medical Centre, Irthlingborough Road, Wellingborough, Northamptonshire, NN8 1LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prescription desk was amazing
Rated 4 stars out of 5
by Anonymous - Posted on 04 March 2025
After a delay with a prescription being issued I ended up quite flustered at the prescriptions desk needing to be at an all day hospital appointment 20 miles away in 40 minutes. The person at the desk was simply amazing, took my details. Heard exactly what I was saying and looked me straight in the eye and said "it will be at the chemists late this afternoon". Sure enough the prescription was there but what impressed be most was the certainty I was given. This wasn't "we'll look into it and check with the doctor" this was very much "don't worry it will be fixed". I made my appointment with 15 mins to spare and got back to the chemist just before closing to collect my prescription. Honestly can't thank the person enough for completely taking ownership of the situation.
Visited March 2025
Abbey Medical Practice has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Dawn Mahoney - Posted on 09 February 2025
Was able to to book an emergency appointment with doctor at short notice. On Thursday 6th February. The reception was amazing. She managed to get me an appointment. When I arrived to book in she was so kind and supportive to me. Thankyou.
Visited February 2025
Review titled Abbey Medical Practice
Replied on 14 February 2025
Thank you for feedback relating to the service you have recently received at the Practice. These comments are greatly appreciated and we will circulate them to the team. Kind regards Alexia Tongue Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Joyce - Posted on 14 February 2025
Rang and spoke to one of the secretaries about knee referral. She was so helpful and understanding and sorted my appointment for me. For some reason though I’m not allowed to mention her name in the feedback. If I could give 11 out of ten I would! Thank you
Visited February 2025
Review titled Abbey Medical Practice
Replied on 14 February 2025
Thank you for taking the time updating NHS Choices with a review for the Practice. 11 out of 10 is a wonderful score and much appreciated!!! The secretarial team work incredibly hard and it is lovely to receive this feedback in recognition of their work. Kind regards Alexia Tongue Practice Manager
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Review titled Great service by reception
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2025
The lady on reception (who the review doesn't want me to name) was fabulous today at setting my expectations and delivering on what she said in relation to getting back to me and referring me so quickly. Thoroughly appreciate her understanding of my situation and her proactive communication with me.
Visited February 2025
Review titled Abbey Medical Practice
Replied on 14 February 2025
Thank you. This is a wonderful example of how our Reception team strive to do their best for our patients. Kind regards Alexia Tongue Practice Manager
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Review titled Contacting a doctor
Rated 3 stars out of 5
by Mary Smith - Posted on 27 February 2025
Anima system seems unnecessary when you just have a quick question/enquiry. Text from pharmacist saying I had high cholesterol. Prescribed statins which affected me badly. Just need alternative/ or another blood test. I will be abroad when I get a call back.
Visited February 2025
Abbey Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jayeshkumar - Posted on 23 January 2025
Had to book urgent appointment From receptionist who was absolutely brilliant to seeing a Doctor again brilliant Same day
Visited January 2025
Review titled Abbey Medical Practice
Replied on 14 February 2025
Thank you. These comments of appreciation are so lovely. The team will be delighted to read these. Kind regards Alexia Tongue Practice Manager
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Review titled Compassionate care
Rated 5 stars out of 5
by Charlotte Horvath - Posted on 30 January 2025
We joined the practice in 2020 and the care has always been outstanding from front of house right through to the drs. Most recently I arrived at the surgery for a routine appointment and felt very unwell on arrival. I calmly advised the lady on the front desk and she helped me. She spoke to the drs and the nurse and she checked on my regularly and kept me informed in the progress. The nurses who helped me and the dr who helped me couldn’t have been kinder and above all else no one made me feel like I was an inconvenience.
Visited January 2025
Review titled Abbey Medical Practice
Replied on 14 February 2025
Thank you for the lovely feedback. A lovely example of how the team pull together in looking after our patients. Nothing is an inconvenience - you are our priority. Kind regards Alexia Tongue Practice Manager
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Review titled Great Experience!
Rated 5 stars out of 5
by Norma Jack - Posted on 21 January 2025
Calling reception today I spoke to one of the receptionist, that is always professional. Giving you the opportunity to explain what your concerns are. She is kind patient and sensitive to one’s needs. Our family consider ourselves very fortunate when we speak to her.. as we feel confident that our requests are dealt with professionally and with kindness. We all know how difficult that can be at the moment with everything being so stretched. Many Thanks.
Visited January 2025
Review titled Abbey Medical Practice
Replied on 14 February 2025
You're comments regarding our Receptionist are truly lovely. I am delighted that you are pleased with the service provided by the Practice and your words of praise makes us so happy. Kind regards Alexia Tongue Practice Manager
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Review titled Great practise and staff
Rated 5 stars out of 5
by Julie hook - Posted on 05 December 2024
My very elderly mum had a infection the lady on reception was very quick to get a paramedic out that morning dr and paramedic followed up with a call explaining all the details and medication given the staff couldnt have been more helpful and sympathetic , they went above and beyond to help well done and thank you
Visited December 2024
Abbey Medical Practice has not yet replied.
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Review titled Fantastic Service at at all times
Rated 5 stars out of 5
by JOHN MALCOLM WILSON - Posted on 28 November 2024
I made my original request to the Practice using the Anime app which is thorough and easily answered. Within half an hour I was advised of my appointment time at the Practice. In less than 90 minutes I was seen by a very nice Doctor whom I had not met before. He asked me many questions and gave me all the time I needed to consider my answers. Following a physical examination which was very discreet he then explained he would need some blood tests taken and once he received the results back he would then see me again. The bloods were taken the same morning. After 48 hours and no more I had avery kind message from the Surgery advising me of when and at what time the follow up appointment would take place. This whole process would be completed within 7 days of my first enquiry. Everyone from the Doctor himself to the ladies on Reception and also working in the back office made me feel as if they all really cared about me as an individual valued person. They all put me at my ease and nothing was too small for them to consider. For a very deeply personal issue I applaud them all. The Senior Partners can be very proud of their Practice in the way it deals with its business and the very excellent standard of customer care it gives to its patients Very well done everyone.
Visited November 2024
Abbey Medical Practice has not yet replied.