Abbey Medical Practice
Mannock Medical Centre, Irthlingborough Road, Wellingborough, Northamptonshire, NN8 1LTContact details and opening times
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Reviews
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Review titled Excellent Response
Rated 5 stars out of 5
by Deborah Ward - Posted on 22 May 2024
Using the new Anime system today was incredibly easy and efficient, I logged in at 7.30am and had my telephone consultation at 9.30 and all sorted. Brilliant system
Visited May 2024
Review titled Abbey Medical Practice
Replied on 22 May 2024
Thank you. This has been a big change for both patients and staff. Many patients have found the new appointment system is easy to use, convenient and works well. As a Practice we have been able to better manage patient requests and as a result have created more capacity in our appointment system. Kind regards Alexia Tongue
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Review titled Appointment system
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2024
I used the new appointment system today having previously registered my details. I completed the questionnaire and submitted it about 11.00. Within half an hour I was offered an appointment with the nurse. Reception staff helpful when I arrived.
Visited May 2024
Abbey Medical Practice has not yet replied.
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Review titled Unhelpful staffs
Rated 1 star out of 5
by Jennifer Newton - Posted on 26 May 2024
I had several bad experiences with the receptionists who refuse to give an appointment with the Dr at a suitable time, convenient for me, due to my work commitments. When they give an appointment is only to see the nurse, not the professional Drs. I therefore, just stopped asking for appointments for myself despite my health issues at the moment. I had the worst experience last week when I asked for an appointment for my autistic son. He was bleeding from his ear and was in pain. The receptionist refused to give him an appointment instead told us to take him to the pharmacy. The pharmacist gave antibiotics as a routine intuition. My son’s condition got worse and he couldn’t hear from his right ear. He woke up at 4am in the morning on Sunday I was in pain, I gave him some paracetamol and took him to A&E early morning. The Dr there told me to take him to the GP on Monday and ask for an ENT referral. But the receptionist wasn’t sympathetic and was repeating to book online despite the fact that I told her that I couldn’t manage to do it. She simply told me to do it online. So I tried, the online system kept on saying that there isn’t any appointment available and to contact the surgery. I went to talk to the receptionist face to face. She wasn’t understanding and again refused to give an appointment although she had the hospital letter requesting to make a referral. Until to this day, my autistic son who is unable to describe his feelings is still in pain and has problems to hear properly. I don’t think anyone deserve this kind of treatment.
Visited May 2024
Abbey Medical Practice has not yet replied.
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Review titled Terrible timekeeping and appt
Rated 1 star out of 5
by Shannon - Posted on 02 April 2024
Got there 10 minutes early for my appointment. Waited 30 minutes after my original appointment time. Saw the doctor for issue, and told nothing wrong with issue - this took up to 1 minute, no issues there. Then I asked to discuss a different issue to be told, it couldn't be discussed as I only had a 10 minute slot and they were running late. I had only been in there all of 2 minutes at this point and said it was only quick as I had this issue before. Nope, nothing they could do I would have to book another appointment. So, I waited 30 minutes to be seen for 2 minutes and be shunned away for an issue. Now I have to wait another 2 weeks for an appointment because she couldn't be bothered to discuss it there and then. Absolutely fuming with the service. Its not my you're running late, I get there are issues and things happen but to turn me away after 2 minutes is not acceptable. I usually have no complaints about this doctors but today I was left feeling terrible and felt I wasn't giving good care or attention.
Visited April 2024
Review titled Abbey Medical Practice
Replied on 21 May 2024
I am sorry to read your frustration at the service you have received. Clinicians may well run late if they need to spend additional time with our patients. I am hopeful that you have now received your further appointment and that the Clinician met your clinical need. We do have a new appointment booking system called Anima which has help us create some capacity in appointments and where possible deliver continuity of care. I am hopeful you and all of our other patients will benefit from this. Please feel free to discuss any concerns with our Team Leader at the time of the event so we can address any issues immediately. Kind regards Alexia Tongue Practice Manager
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Review titled No care, no consideration
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
Absolutely been a poor experience. Usually told there are no appointments, urgent issues being shirked off and told it isn't their problem and just go to hospital. Notes with inaccurate information and things written that haven't actually been done. Receptionists with no care or consideration, several of whom have an attitude issue and it seems almost go out of their way to be obstructive or offer no help. Just keeps giving automated responses with no personal touch, care or compassion. Unfortunately the experience has been so terrible not just on one or two occasions but multiple times with no improvement. It seems its getting worse and honestly needs serious improvements and staff need to have communication training There is a lack of professionalism and inaccessibility to the service and a lack of willingness to change or improve.
Visited April 2024
Review titled Abbey Medical Practice
Replied on 21 May 2024
Thank you for your feedback. I would suggest you contact the Quality and Operations Manager to discuss your complaint in more detail. We are keen to understand why you feel our staff are obstructive, with some who have an attitude issue with no care or compassion. We receive wonderful comments about our staff as to how they are exceptional in assisting our patients and would be great to listen to some phone calls to understand the context of such conversations. Our staff are professional, we pride ourselves on the service we deliver and our recent CQC report reflects this. Kind regards Alexia Tongue Practice Manager
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Review titled Annoying. no help
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
My 16-year old daughter has had high fever up to 40c for 4 days in a row and we asked for a doctor`s appointment. The answer was - no free slots. Go to Corby Urgent care. We live in Wellinborough next to the abbey medical and do not have a car (i informed a receptionist about that). How possibly could a child with this high fever and bad condition travel by bus to Corby for 1 hour one way? And then sit for hours in a queue waiting? and then travel back. When i asked if there is any chance to get an appointment the next day, the answer was - no, go to Corby. That is absolutely ridiculous, that we have zero help from a practice we are registered with and that is next door.
Visited March 2024
Abbey Medical Practice has not yet replied.
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Review titled Seamless new registration
Rated 5 stars out of 5
by Jacqui Meads - Posted on 31 March 2024
👍 Experience of registering to a new gp was refreshing & thorough by slick, patient & well informed/trained receptionist (j——a). Seamless & well informed steps from the beginning to the end. Thank you :))
Visited March 2024
Review titled Abbey Medical Practice
Replied on 21 May 2024
Delighted to receive this lovely feedback. Thank you for taking the time to provide this. (J_____a) will be very happy!! Kind regards Alexia Tongue Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Anita Kay Wildman - Posted on 02 February 2024
Making appointment an excellent experience was seen on the same day. Reception staff and practice nurse were amazing
Visited February 2024
Review titled Abbey Medical Practice
Replied on 08 February 2024
Thank you for taking the time to provide feedback on the service we provide. This is wonderful to read and I shall certainly pass your comments on to the team. Alexia Tongue Practice Manager
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Review titled Awful service
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
My son who has special needs has been on medicine for 3 years possibly longer for a dr to see him once and then stop his medication altogether, even after his learning disability dr advised this is what the child needs. Also for then to be told that the medicine isn’t passed to be used for sleep while my son has been taking it 3 years and it is the only thing that helps him sleep. Said dr also made remarks to about my child’s soother when examining (8year old severe learning disability) absolutely shocking. Still waiting to see if anything can be done in regards to this. So disappointing been with abbey medical my whole life and never once had an issue such a pity when one dr sees a child once and thinks they can determine their needs.
Visited February 2024
Review titled Abbey Medical Practice
Replied on 21 May 2024
Thank you for your feedback and I am so sorry to hear about your experience at the Practice. We strive for continuity of care and this example is a clear case of how seeing the same GP is beneficial for both you and your son. Please do contact us if you require a further update or appointment. Alternatively, if you wish to discuss the above, we are happy to help. Kind regards Alexia Tongue Practice Manager
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Review titled Not happy
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2024
I saw a doctor who was rude to me and left me feeling humiliated. Patients are supposed to be courteous and polite to medical staff so why can’t patients be treated likewise. I went to see the doctor for help and came away feeling like I was a nuisance.
Visited January 2024
Review titled Abbey Medical Practice
Replied on 08 February 2024
I am very sorry to receive this feedback on our service. I would not want any of our patients to feel that they were a nuisance. Our Patients are extremely important to us along with their health and wellbeing. Please contact the Practice so we may discuss in more detail. It is important that we understand how you were impacted. Alexia Tongue Practice Manager