Abbey Medical Practice
Mannock Medical Centre, Irthlingborough Road, Wellingborough, Northamptonshire, NN8 1LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely practice
Rated 5 stars out of 5
by MR David Williams - Posted on 19 December 2023
We recently moved into the area and just wanted to say thank you as the whole process of regstration was super easy, and the friendly welcome given by reception / pharmacy was really lovely - they really went out of their way to help us. Many thanks - it was much appreciated.
Visited December 2023
Review titled Abbey Medical Practice
Replied on 29 December 2023
Thank you very much for your kind words. Delighted that you have received good customer service and patient care since joining us. We strive to do our best for our patients. Kind regards Alexia Tongue Abbey Medical Practice
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Review titled Terrible Service & Policies
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2024
After trying to call for an appointment for three days, I called into the surgery to try and book an appointment directly to be told by the receptionist that I needed to call to book an appointment. After trying for another 3 days and still unable to get through I give up and will instead have to go private to sort out my urgent issue which the receptionist didn't seem to care about. Your system is broken and doesn't work.
Visited December 2023
Review titled Abbey Medical Practice
Replied on 25 January 2024
Thank you for taking the time to provide feedback on our service. I am sorry to read that you were unable to book an appointment. If a patient approaches the reception desk, and we have available appointments to book, it is our protocol to help the patient, not ask them to call as this wouldn't make sense!! Regarding not being able to contact the Practice for 3 days, I would welcome you speak to us to enable us to investigate further. Our phone lines are adequately resourced (but will be impacted in the event of unplanned staff absence) to take calls. We are able to trace telephone numbers to identify any issues that you may have which will help us to look into your complaint. Alexia Tongue Practice Manager
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Review titled No communication on test results
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
I had to go on line to review my recent blood tests to discover a diagnosis which I was not prepared for or was expected. No one from the surgery called to advise and I was left in distress and worry. When I called for an appointment to discuss the results I was told that this was 'routine' and I would have to wait two weeks. That would have been 4 weeks after the diagnosis which was not acceptable especially as I was very concerned and in distress. The receptionist did manage to get an early appointment for a face to face appointment which I am grateful for. No one should have to go on line to find out things like this and there should have been some communication from the surgery with regards to next steps. If I had not checked would I have ever had that opportunity to discuss and understand the condition? Poor communication which has left me questioning the surgeries duty of care.
Visited November 2023
Review titled Abbey Medical Practice
Replied on 29 December 2023
Thank you for taking the time to leave feedback on the service provided. To enable us to look into your comments, may I ask you to contact our Patient Services Team Leader to investigate this for you. I apologise for the stress this created and ask you contact us. Kind regards Alexia Tongue Practice Manager
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Review titled Fantastic, caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
From the reception / phone staff to the nurses and GP’s this practice is basically how you would wish all practices were. They care, they listen and they believe in looking after you as an individual. GP’s and nurses have excellent interpersonal and clinical skills. On top of that you can get an appointment. My family couldn’t have felt more looked after and supported through some really tough times.
Visited November 2023
Review titled Abbey Medical Practice
Replied on 22 November 2023
This is truly wonderful to read. To have the staff recognised for their hardwork and commitment to our patients means everything to them. The Partners and Management Team could not be prouder of the staff we have at Abbey. Thank you very much Alexia Tongue Practice Manager
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Review titled Prostate injection.
Rated 4 stars out of 5
by John Roe - Posted on 10 November 2023
It was an injection which I have on a three monthly basis. As usual it was carried out with care and efficiency and I am happy with the treatment I received.
Visited November 2023
Review titled Abbey Medical Practice
Replied on 14 November 2023
Many thanks for your kind words. I have circulated this feedback and know that our staff will be delighted. Alexia Tongue Practice Manager
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Review titled Long waiting times for all service
Rated 2 stars out of 5
by Anonymous - Posted on 09 October 2023
To make an appoint there is a long wait, the phone system is good that you can get a call back but by the time you get a call back you get told no appoints left even if you call at 8am or 1:30pm. When you eventually get an appointment to check into appointment there is long queues, years ago there was a screen to walk and check in yourself which was good, now you need to wait long time. Then another long wait for seeing the actual doctor. We need better service to make appointments and better service to check into appointments. Thanks
Visited October 2023
Review titled Abbey Medical Practice
Replied on 07 November 2023
Thank you for taking the time to provide feedback on our service. It is important that we hear on how we can improve the service we provide to our patients. I am sorry that there has been a queue to check in for your appointment. Whilst we did have the computer check-in screens, we found it invaluable "arriving" our patients for their appointments and making sure that there were no outstanding bloods, actions or further appointments to make. We created a separate appointment desk for this purpose in the hope that patients would be checked in sooner. I will speak with the Team Leaders to see if this can be improved. I am sorry that you were not able to make an appointment immediately. We regularly review our demand for appointments and look to provide sufficient capacity. There are days where we are busier than others and our Patient Services Team do refer to our on duty GP for guidance to identify if a patient clinical need is urgent and how we, or another NHS service, can provide assistance/support to our patients. Alexia Tongue Practice Manager
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Review titled Genuine care
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
I have just seen a clinical pharmacist, locum and he was amazing. Listened carefully to understand my symptoms, took the time to do the relevant checks to eliminate/ identify the issue. He was really very professional. Thank you.
Visited September 2023
Review titled Abbey Medical Practice
Replied on 07 November 2023
Thank you for your kind words. Your feedback has been provided to the clinician who will be delighted with your positive comments. Alexia Tongue Practice Manager
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Review titled A very good receptionist
Rated 5 stars out of 5
by Ray Clark - Posted on 17 July 2023
After talking to receptionist about a telephone call I had from the surgery, I asked about severe loss of breath I was experiencing causing near collapse. The lady put me on hold and spoke to a doctor, and after he had looked at my previous notes, the receptionist told me to ring for an ambulance. I have spent a few days in hospital, and slowly recovering. I would like to thank your staff for good advice.
Visited July 2023
Review titled Abbey Medical Practice
Replied on 19 July 2023
Wonderful to hear that you are feeling better and now home. We are just a phone call away if you need us. It was very kind of you to take the time to provide feedback on the service we provide. Alexia Tongue Practice Manager
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Review titled Modern day assistance
Rated 5 stars out of 5
by Tricia Bould - Posted on 04 July 2023
Given all is changed since COVID. The practice has adapted well with new services. I don't always understand how this works, or appreciate the numbers in the queue, but it all works,and I'm grateful.
Visited July 2023
Review titled Abbey Medical Practice
Replied on 19 July 2023
Thank you Tricia. We have a very large team at Abbey both clinical and non clinical. Every single staff member works incredibly hard and I am incredibly proud of how they go over and above to help our patients. Alexia Tongue Practice Manager
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Review titled Excellent Service from first contact and G P
Rated 5 stars out of 5
by Peter - Posted on 17 July 2023
I banged my head and rang to get some advice. The Receptionist was excellent and after asking a number of questions relating to the severity of the injury sought advice from a doctor and then sent me a leaflet by text. I consider the service I received from the Reception Team and The GP was excellent and speedy.
Visited July 2023
Review titled Abbey Medical Practice
Replied on 19 July 2023
Thank you Peter for updating NHS Choices regarding the service you have recently received at the Practice. Delighted that you are happy with the staff and the care that we have provided. Alexia Tongue Practice Manager