Acklam Medical Centre
Trimdon Avenue, Acklam, Middlesbrough, TS5 8SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Diligent, professional action.
Rated 5 stars out of 5
by Grahame White - Posted on 23 October 2024
Consultation with a practice doctor with hope she would refer me to James Cook head and neck section for receiving advice on voice therapy as it had been very poor for over 2 months. She was professional in keeping me to the point in question that the quality of my voice was causing me some discomfort and difficulties in coping with normal life. I received a telephone call from her the following day when she had been checking my records to compile a letter and discovered it had been over a year since a similar episode had resulted in my voice box being examined by a consultant. She told me it would be sensible to have my throat checked out again and would be requesting it be done quickly. I had an appointment within 2 weeks and saw a consultant on 25 September who found a lesion on my left vocal cord. I had a pre-op examination on 1 October and an operation on 9th to remove the lesion. Fortunately I received a call from my designated nurse on 21 October informing me the biopsy showed no signs of cancer. A further appointment with the consultant will take place on 21 November. My voice started recovering within a week of the operation and is nearly back to normal now 23 October. I had been worried as some years ago I had received treatment for cancer of the larynx. I’m sure other Doctors at the practice would have acted in the same manner but I am grateful the quick actions of the doctor resulted in me receiving excellent treatment by NHS staff at James Cook University Hospital.
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Pauline - Posted on 25 August 2024
Dr. dealt with my problems efficiently in plain language I could understand. Agreed to follow up details so my pain relief and problem can be brought up ti date and reconent further treatment if needed
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Never had many issues with service
Rated 5 stars out of 5
by tracy kay - Posted on 15 August 2024
There's usually a bit of a wait to get appointment which can be a little frustrating especially for my elderly father, but otherwise a great service
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Wonderful consultation
Rated 5 stars out of 5
by John - Posted on 30 August 2024
Our GP doctors and other nursing staff are excellent in their field and are always very helpful. I feel, from my experience, they show true care to patients. My current face to face with the doctor was one that has put my mind at ease.
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Excellent medical centre
Rated 5 stars out of 5
by Ken Trollope - Posted on 02 September 2024
Was seen by doctor who gave results of blood tests and discussed/explained same. Discussed treatment ongoing and inspired confidence that I am in good hands.
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Excellent staff member
Rated 5 stars out of 5
by Mark Pagan - Posted on 22 August 2024
Annual review the nurse was excellent listened to my concerns and was very efficient and was very friendly
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
Detailed examinations and fast tracked to hospital. Good follow up on referrals and with messages from doctor
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Effective practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
Following an e-consult that I submitted I was responded to quickly and was given an appointment with a gp.The gp listened and was very supportive and responsive to my symptoms. I have found this practice to be very effective since joining and would recommend it.
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by David H - Posted on 14 June 2024
After a long stay in hospital I was discharged in April 2024. I contacted Acklam Medical Centre to follow up a few issues mentioned in my discharge letter. I received a call from GP promptly and attended a face to face appointment shortly after. GP was courteous, professional and well informed. All issues were discussed and an action plan agreed. Details were confirmed by text. Treatment is ongoing and follow up appointments will be arranged as discussed. Overall a very good experience.
Visited May 2024
Review titled Acklam Medical Centre
Replied on 18 June 2024
Hi David, Thank you for your review, here at Acklam Medical Centre we really appreciate feedback good and bad. The good feedback boosts morale and showcases the great level of service and experience we have at the Practice. I hope your further treatment goes well and if you require anything from the Practice please don't hesitate to get in touch.
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Review titled Very unreliable
Rated 1 star out of 5
by Nicola Drummond - Posted on 04 April 2024
Having discussed my overdue medication due to a review and a mix up with my cholesterol results on the receptionists part, I was reassured by the practice nurse that my medication would be at the pharmacy on that day. I contacted the pharmacy several times to confirm my medication was there to collect as the practice nurse was informed it was needed urgently on that day. Having given it reasonable time for the medication to be prescribed, I contacted the surgery to be informed by an obnoxious receptionist that it still hadn’t been processed a week later. I reasonably asked why this was the case, to be informed that it wasn’t her issue and it would be done today. I felt I needed an explanation after being let down and being caused stress for over a week. I asked the receptionist to find out why this has happened and she advised me that the clinician that my prescription had been forwarded to was on holiday due to his daughter’s wedding, as if this was a valid reason for my medication not to be prescribed. I feel for any vulnerable or elderly person who is dealing with these problems on their own. Disgraceful.
Visited April 2024
Review titled Acklam Medical Centre
Replied on 04 April 2024
Good Morning Mrs Drummond I have read you're review and have looked into this for you. I am sorry if you have had misleading information given to you but this not seem to be the case upon reading your record. I would like to apologize with regards to the delay in your medication arriving at the pharmacy. The time demand for prescriptions is 72hrs and unfortunately as we had a Easter weekend in between which meant a longer wait time for you. I am extremely sorry as your request should not have been sent to the clinician who was on annual and this will be picked up by the management team. If this was an immediately necessary prescription, we have a different procedure that would need to be followed to safeguard the patients so they would receive the medication they needed. The reasoning behind the medication not being prescribed was sadly due to Good Friday and Easter Monday, also that the clinician this request was sent to was indeed at her daughters wedding. That said we do have other clinicians working and this should have been passed to someone else that was working Tuesday and Wednesday. Thank you for your comments and we will take them onboard. Kind regards Management Team Acklam Medical Centre