Acklam Medical Centre
Trimdon Avenue, Acklam, Middlesbrough, TS5 8SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent staff member
Rated 5 stars out of 5
by Mark Pagan - Posted on 22 August 2024
Annual review the nurse was excellent listened to my concerns and was very efficient and was very friendly
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
Detailed examinations and fast tracked to hospital. Good follow up on referrals and with messages from doctor
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Effective practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
Following an e-consult that I submitted I was responded to quickly and was given an appointment with a gp.The gp listened and was very supportive and responsive to my symptoms. I have found this practice to be very effective since joining and would recommend it.
Visited August 2024
Acklam Medical Centre has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by David H - Posted on 14 June 2024
After a long stay in hospital I was discharged in April 2024. I contacted Acklam Medical Centre to follow up a few issues mentioned in my discharge letter. I received a call from GP promptly and attended a face to face appointment shortly after. GP was courteous, professional and well informed. All issues were discussed and an action plan agreed. Details were confirmed by text. Treatment is ongoing and follow up appointments will be arranged as discussed. Overall a very good experience.
Visited May 2024
Review titled Acklam Medical Centre
Replied on 18 June 2024
Hi David, Thank you for your review, here at Acklam Medical Centre we really appreciate feedback good and bad. The good feedback boosts morale and showcases the great level of service and experience we have at the Practice. I hope your further treatment goes well and if you require anything from the Practice please don't hesitate to get in touch.
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Review titled Very unreliable
Rated 1 star out of 5
by Nicola Drummond - Posted on 04 April 2024
Having discussed my overdue medication due to a review and a mix up with my cholesterol results on the receptionists part, I was reassured by the practice nurse that my medication would be at the pharmacy on that day. I contacted the pharmacy several times to confirm my medication was there to collect as the practice nurse was informed it was needed urgently on that day. Having given it reasonable time for the medication to be prescribed, I contacted the surgery to be informed by an obnoxious receptionist that it still hadn’t been processed a week later. I reasonably asked why this was the case, to be informed that it wasn’t her issue and it would be done today. I felt I needed an explanation after being let down and being caused stress for over a week. I asked the receptionist to find out why this has happened and she advised me that the clinician that my prescription had been forwarded to was on holiday due to his daughter’s wedding, as if this was a valid reason for my medication not to be prescribed. I feel for any vulnerable or elderly person who is dealing with these problems on their own. Disgraceful.
Visited April 2024
Review titled Acklam Medical Centre
Replied on 04 April 2024
Good Morning Mrs Drummond I have read you're review and have looked into this for you. I am sorry if you have had misleading information given to you but this not seem to be the case upon reading your record. I would like to apologize with regards to the delay in your medication arriving at the pharmacy. The time demand for prescriptions is 72hrs and unfortunately as we had a Easter weekend in between which meant a longer wait time for you. I am extremely sorry as your request should not have been sent to the clinician who was on annual and this will be picked up by the management team. If this was an immediately necessary prescription, we have a different procedure that would need to be followed to safeguard the patients so they would receive the medication they needed. The reasoning behind the medication not being prescribed was sadly due to Good Friday and Easter Monday, also that the clinician this request was sent to was indeed at her daughters wedding. That said we do have other clinicians working and this should have been passed to someone else that was working Tuesday and Wednesday. Thank you for your comments and we will take them onboard. Kind regards Management Team Acklam Medical Centre
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Review titled Let down
Rated 3 stars out of 5
by Kenneth - Posted on 13 August 2024
After having a chough for about 8 week I seen the nurse to be told if it still continued for about another 4 week to get back intouch so after another 4 weeks I did though econsult then seen a doctor who sent me for chest xray after I had said my chest was OK after the xray came back OK and still had the chough I heard nothing else from the doctors to see of it had got any better it was just left at that very disappointed there was no fallow up to see how things were going
Visited March 2024
Acklam Medical Centre has not yet replied.
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Review titled very dissapointed
Rated 2 stars out of 5
by Pauline Bland - Posted on 02 September 2024
started coughing in march given antibiotics 6 weeks later still coughing advised have an x ray waited 5 weeks my husband 3 days ? went on holiday may still coughing fluid on my left lung , had more antibiotics and steroids still coughing advised need a CT chest scan , had one 26th july results came in straight away i was phoned by the doctor 27th august over 4 weeks later , was told had a collapsed lung c fractured in my back of which im in agony and as i was given a two week fast track for suspect lung cancer it was put back im so worried no one has reassured me either , was told 4 weeks for a back app got it for 3/1/35 im devastated did an e consult to be told the doctor will ring you 24/9/24 disgraceful , rang to question it told by reception nothing available till then ??? i’m totally worried in pain still coughing and angry 😡
Visited March 2024
Acklam Medical Centre has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
E consult nightmare to use if you have anyone under 18 as error keeps saying you have to call the surgery but I filled in a form and got a appointment same day Thankyou to the lovely staff
Visited February 2024
Review titled Acklam Medical Centre
Replied on 21 February 2024
Thank you for leaving a review and for the positive comments about our staff at Acklam Medical Centre, I will be sure to pass this onto them. We have noted that the eConsult system seems very sensitive when it comes to under 18 submissions and we have emailed them to ask why this would be the case? Please do not hesitate to contact this surgery should you continue to encounter this issue and our staff will be happy to help you. Thank you again
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Review titled Not impressed
Rated 2 stars out of 5
by A Higgins - Posted on 16 February 2024
Phoned for an appointment because of a medical problem,was referred to the new e-consult system. After completing the questionnaire I was given an appointment for 5 days time at a medical centre in North Ormsby not at the Acklam surgery. Not impressed, there appears to be no concern for the inconvenience to the patient and the surgery is more like an administration centre
Visited February 2024
Review titled Acklam Medical Centre
Replied on 21 February 2024
Dear A Higgins I am sorry to hear that you are unsatisfied with the new system. Once you have submitted your eConsult this is sent directly to a clinician to triage the patients problem and depending on the severity of the issue they will issue an appointment if appropriate. The new eConsult system works very well especially for the patients that are acutely unwell on the day as they will be dealt with swiftly. We would love to be able to deal with all patient problems/issues/queries on the day but sadly this just isn't possible and sometimes not necessary. All surgeries now use the Extended Access and Out Of Hours appointments as this is an extension of our opening hours and patients that work usually appreciate appointments after 6pm or on weekends. Thank you for your feedback Acklam Medical Centre
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Review titled E-consult
Rated 5 stars out of 5
by David Charlesworth - Posted on 16 February 2024
Used the e-consult on the first morning of service. Existing and comfortable user of NHS App. Form very easy to use, slight repetition in questioning but useful to reinforce. Response from practice by 09:15 advising appointment made for MSK the same day.
Visited February 2024
Review titled Acklam Medical Centre
Replied on 21 February 2024
Dear Mr Charlesworth Thank you very much for your positive feedback. The NHS App is definitely the easiest way as it saves all the patients demographics meaning that you do not need to input them everytime you use the eConsult system. I will pass your feedback onto to our clinicians and thank you again. We understand that we are not going to please everyone but for the majority of our patients this system seems to be working. Have a good day Acklam Medical Centre