Acorn Surgery
Oak Tree Centre, 1 Oak Drive, Huntingdon, Cambridgeshire, PE29 7HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by florence burns - Posted on 11 December 2024
Due to a serious illness, the past year has been, both physically and emotionally, extremely difficult for myself and my partner. The team have been Steadfast in their genuine care and much needed support. Their 'Can do' response to enquiries and requests for help have have resulted in them providing a caring, effective and supportive response. The joint efforts of All Staff at the Acorn Surgery have made an un-measurabley positive impact and provided a light in a very dark tunnel and I am extremely grateful to them all. Thank you.
Visited November 2024
Review titled Acorn Surgery
Replied on 12 December 2024
Dear Florence Thank you so much for your kind words. We are deeply moved and truly honoured to have been able to support you during such a difficult time. Your acknowledgment of our team’s efforts and care means more to us than we can express. Providing compassionate and effective care is at the heart of everything we do, and knowing that we’ve been able to make even a small positive difference in your journey is incredibly humbling. Your strength and resilience in the face of adversity are truly inspiring, and we are grateful for the trust you’ve placed in us. Please don’t hesitate to reach out if there is anything more we can do to support you and your partner. We are here for you, every step of the way. Wishing you continued strength and better days ahead. All the very best Victoria Pilkington Practice Manager
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Review titled Fabulous Doctor
Rated 5 stars out of 5
by Lindsay Hutchinson - Posted on 30 September 2024
Went through a cancer scare which was terrifying Thankfully i didnt have cancer but throughout the whole experience the Doctor dealing with me was really caring and kind He really listened to my worries and concerns
Visited September 2024
Review titled Acorn Surgery
Replied on 01 October 2024
Dear Miss Hutchinson Thank you so much for sharing your experience with us. We’re relieved to hear that your scare didn’t result in a cancer diagnosis, but we understand how terrifying the journey must have been for you. It’s wonderful to know that our doctor was able to provide the care, kindness, and support you needed during such a stressful time. Your feedback is truly appreciated. With best wishes Victoria Pilkington, Practice Manager
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Review titled Nothing but praise from me
Rated 5 stars out of 5
by Richard Joyce - Posted on 25 September 2024
My recent Cortisone injection was done at short notice for compassionate reasons thank you acorn surgery
Visited September 2024
Review titled Acorn Surgery
Replied on 01 October 2024
Dear Mr Joyce Thank you so much for taking the time to leave us feedback. I am so pleased to hear we were able to accommodate you for your injection. Thank you again for your feedback With best wishes Victoria Pilkington, Practice Manager
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Review titled Always friendly and patient.
Rated 5 stars out of 5
by Jools Maddocks - Posted on 14 August 2024
I could not recommend Acorn highly enough,, the female heath specialist nurse, gave thoughtful advice regarding my HRT .
Visited August 2024
Review titled Acorn Surgery
Replied on 28 August 2024
Dear Jools Thank you so much for your feedback. I am thrilled to hear that you had such a positive experience with our specialist nurse. Your recommendation means a lot to us and I know Anastasia will appreciate your kind word. All the very best Victoria Pilkington Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
I spoke to someone at the surgery, they were polite, gave me time to speak and answer questions. They were friendly and I felt what I had to say was important. I left the conversation feeling happy
Visited August 2024
Review titled Acorn Surgery
Replied on 28 August 2024
Dear Patient Thank you for sharing your experience with us. We're delighted to hear that you felt heard and valued during your conversation with our team. It's our goal to ensure every patient feels comfortable, supported and heard and its a boost to moral when we receive positive feedback like yours. With very best wishes Victoria Pilkington, Practice Manager
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Review titled Proactive and caring
Rated 5 stars out of 5
by Deborah Goodman - Posted on 11 September 2024
I was speaking to the receptionist, making an appointment regarding a lump on my back. A doctor was immediately available and I was examined carefully. I was already surprised by the speed of response. I was referred for a scan and then a follow up MRI. At all times I was contacted directly by the doctor who was thorough and provided informative information. This is one of many positive experiences I have had at the surgery. The pharmacy is excellent. Yes, there are queues but the pharmacists communicate consistently and frequently go out of their was to assist. Receptionists are very human and organisation of designated Flu or COVID vaccination clinics is exceptional. I'm blown away by the support and care provided by Acorn Surgery. It is a world away from my experiences in the London area where I previously lived. Thank you.
Visited July 2024
Review titled Acorn Surgery
Replied on 12 September 2024
Thank you so much for your kind feedback. I am thrilled to hear that you had such a positive experience with us, and that our team was able to provide you with prompt, thorough, and compassionate care. It's great to know that the communication, both with the doctors and the pharmacy team, was clear and helpful for you. We understand the importance of feeling supported, especially when facing health concerns, and I’m glad we have been able to make that difference. While we work closely with the Acorn Pharmacy team they are a stand-alone business and I will be sure to pass on your positive feedback to them as well as to our own Acorn team. I am also happy to hear that our receptionists and the organisation of our clinics have exceeded your expectations. We all work hard to provide the best possible care for our patients and it is reassuring to know that is recognised. Thank you again for your kind words. With very best wishes Victoria Pilkington, Practice Manager
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Review titled My GP surgery
Rated 5 stars out of 5
by Shirley Hiscox - Posted on 17 June 2024
I have been a patient at Acorn for 23 years. On my recent annual review of BP, weight, routine bloods etc I mentioned that I also had a concern about recent stomach upsets which was causing me some anxious moments. The HCA recognised my concern and advised submitting a specimen for investigation. I felt relieved that I had been able to talk to someone instead of just putting up with a problem which was not getting better. Thank you Leni.
Visited June 2024
Review titled Acorn Surgery
Replied on 18 June 2024
Dear Mrs Hiscox Thank you so very much for your feedback which I have shared with the Team and I know Leni will appreciate . It is very motivating when patients take the time to feedback to us that we are providing the high quality service we continually strive for. Thank you once again for your feedback. With best wishes Victoria Pilkington, Practice Manager
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Review titled Wow!
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2024
I was told by the receptionist to go and see the Pharmacist on a Friday for my problem. I was seen by a really busy pharmacist, thought i would be in and out. He took his time and listened. I was more concious of the people waiting for him than he was. He was so polite and so utterly brilliant with the way he treated me i was wowed! When i asked him who trained him, because they need a well done, he replied the team at the Acorn surgery. So thank you Acorn Surgery! The Pharmacist is thoroughly a gentleman with skills that we in oxmoor really need. I read with sadness Pharmacies are closing, and for the sake of the local population i just pray this is not one of them. I just wanted to thank Acorn Surgery for their services and pharmacist for his work. Thank You
Visited June 2024
Review titled Acorn Surgery
Replied on 12 August 2024
Dear Patient Thank you so much for sharing your experience! It's incredibly heartwarming to hear how the Pharmacist at Acorn Pharmacy took the time to listen and provide such attentive care, especially when he was clearly busy. It’s clear that his dedication and professionalism left a lasting impression on you, and it’s wonderful to know that his training and the support of the Acorn Surgery team have helped shape such a skilled and compassionate professional. Your kind words and recognition mean a lot, especially during a time general practice and pharmacies face many challenges. Thank you for taking the time to express your gratitude, and rest assured, your appreciation will be shared with the pharmacist and our team. Your feedback is truly appreciated. With best wishes Victoria Pilkington, Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
I spoke to a lady on the 31/05/2024 on the phone sometime at the end of the month. She was so amazing, patient and listened to my situation with full empathy. She was very informative and had a positive attitude which helped me feel better about my situation. Based off that experience alone I would recommend Acorn Surgery, 10/10!
Visited May 2024
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Review titled Acorn Surgery
Replied on 17 June 2024
Dear Patient Thank you for taking the time to leave us feedback. The team work extremely hard and pride ourselves on striving to provide a service that we would like our loved ones to receive. I am so very pleased that you would rate us 10/10 what better score could there be. With very best wishes Victoria Pilkington Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
Great service, listened to me waited for me to finish speaking before they spoke. Understanding empathetic to me and my needs
Visited April 2024
Review titled Acorn Surgery
Replied on 19 April 2024
Dear Patient Thank you for your feedback. I am so pleased to hear that you rate Acorn Surgery as a Great Service. The team really care about all our patients and it is a big boost to morale to hear they are appreciated. With very best wishes Victoria Pilkington Practice Manger