Adderley Green Surgery
Drayton Road, Longton, Stoke-on-Trent, Staffordshire, ST3 1EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP practice
Rated 5 stars out of 5
by Gemma Hodgkinson - Posted on 24 April 2023
Very professional and caring practice. The procedure was very efficient of the implant insertion.Would recommend to my family and friends.
Visited April 2023
Review titled Adderley Green Surgery
Replied on 18 May 2023
Dear Gemma, Thank you very much for taking the time to share this feedback regarding your recent experience with our practice. We are very pleased to know that you would recommend us to family and friends. I will make sure your kind comments are shared with all our practice team. Kind regards, Bev Heath Practice Manager
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Review titled Everything good for me
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
I have a wealth of problems. But I am never made to feel like a burden. I am always respected and do the same for the staff. They are very supportive. I needed a word with the doctor, who rang me the next day. In addition to answering my questions, he detected that I was wheezing and offered me a new drug for my allergies. I am very impressed. So one to go for if you have breathing problems!
Visited April 2023
Review titled Adderley Green Surgery
Replied on 18 May 2023
Dear patient, Thank you very much for sharing details of your recent experience with the practice. We are incredibly happy to know that you find our teams respectful and supportive. I will make sure that your kind comments are shared with all the practice teams. Kind regards, Bev Heath Practice Manager
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Review titled Parking nightmare
Rated 4 stars out of 5
by Philip Smith - Posted on 17 January 2023
I attended an appointment Parked in disabled parking space with blue badge in window Two weeks later received parking penalty notice for £75.00 totally unacceptable!!!!
Visited January 2023
Review titled Adderley Green Surgery
Replied on 06 March 2023
Dear Mr Smith, I am sorry to hear that you received a parking fine during your visit to the surgery. There have been cameras on site at Longton Health Centre for some time now, installed by our landlords Midlands Partnership Trust Foundation. They have a reception located within our building and maybe able to help you with this. There is signage around the car park and inside the premises to alert patients to the fact that your car registration needs to be logged on entering, but appreciate your frustration about the penalty. Once again apologies. Kind regards, Bev Heath Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2023
Parked in disabled bay showing blue badge I believe it's a parking permit ? Attended appointment that took 40mins 3/1/2023 Only to receive a parking fine £75.00 There were no posters or signs in the surgery to inform patients that the car park was now being taken over by a private company starting January 2027 and you are liable to parking fines When booking in the screen was down therefore I spoke to receptionist to book in for the appointment but was not informed that the car park system had changed My appeal to the car park company was throw out twice I find this appalling and nothing but exploitation Beware if you park on the premises !!!!!!
Visited January 2023
Review titled Adderley Green Surgery
Replied on 18 May 2023
Dear patient, I am sorry to hear that you received a parking fine whilst attending an appointment at the practice. There are notices as you enter the car park and drive towards the rear of the building as well as on display in the practice premises, and the reception hatch. The cameras do not recognise a disabled badge. The system was also in operation pre-covid and re-instated again this January. I appreciate that this is very frustrating for you and other patients attending the practice. Unfortunately we have no remit with regards to quashing the fines as the cameras have been installed by our landlords, Midlands Partnership Trust Foundation. As a practice we have tried to request removal of the cameras, without success. If I can be of further assistance, please do not hesitate to contact me. Kind Regards, Bev Heath Practice Manager
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Review titled Another year ends with great care
Rated 5 stars out of 5
by Deeplydippy61 - Posted on 24 December 2022
I have to thank everyone in the practice. receptionists, Management and Doctors for another year taking care of us. We appreciate you time and effort whilst working with great adversity. Thanks Again
Visited December 2022
Review titled Adderley Green Surgery
Replied on 29 December 2022
Dear patient, Thank you so much for your sharing your experience with our practice. We really appreciate your kind comments, this is a real morale booster for all of us. I will make sure this is shared with all of our practice team. Kind regards, Bev Heath Practice Manager
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Review titled very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
New to the surgery but had a bit of a worry. I got in to see a lovely Nurse Practitioner who put me at ease. A really nice cool room.Its a busy surgery lots of people coming in and out the rooms and through the main doors. Given that Everything is spotlessly clean, Toilets are fresh as well. Its a clean, organised and professional place and the staff are very friendly and greet you with a smile and eager to please.
Visited October 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear patient, Thank you very much for sharing this feedback. As a new patient here we are very happy to hear that you have had a positive experience with the practice. I will ensure that your comments are shared with everyone. We really appreciate your kind comments. Kind regards, Bev Heath Practice Manager
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Review titled Amazing
Rated 5 stars out of 5
by Mr D L Harp - Posted on 05 October 2022
My wife has further health worries and she saw a great Nurse Yesterday. This practice never lets us down and we have had a call from The Royal Stoke within 24 hours for an appointment in less than a week. Obviously the admin here works. Very caring staff Management and Doctors. I can't recommend enough.
Visited October 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear patient, Thank you very much for sharing this feedback regarding the appointment you had with our nurse. . I will ensure that your comments are shared with her as well as the rest of the teams. We really appreciate your kind comments. Kind regards, Bev Heath Practice Manager
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Review titled The Unsung Hero's of the NHS
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2022
I have had interaction with a member of staff today who handled my calls brilliantly. But the girls are very much in my thoughts. Plus the patience and the attention of the doctor today on the phone. Plus the Nurse Practitioner. I feel very privileged to be on this panel. Thank You all oh and the ever suffering the Practice Manager who is my go to.
Visited September 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear patient, Thank you very much for the lovely comments regarding our practice staff. We are all working very hard to ensure that we deliver a good service to our patients and appreciate this feedback. I will make sure this is shared with all of the teams. Kind regards, Bev Heath Practice Manager
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Review titled Continued Support Here
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2022
I would like to thank all the staff for rallying round to get a new med issued from another NHS Department. I was so low I needed it and so far so good. I think I got everybody involved and they have great team work and caring Doctors and management. I don't know what I would do without them. I would recommend 10,000 per cent
Visited September 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear Patient, Thank you very much for posting this really positive feedback about our surgery. We are very happy to have helped you to get your new medication. I will share this with all of the practice team. Kind regards, Bev Heath Practice Manager
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Review titled Absolute Disgrace
Rated 1 star out of 5
by Nick - Posted on 23 September 2022
Waited 40 minutes, saw numerous people arrive and go straight in. I asked why I was waiting so long, I was told I was next only for two more people to go in before me. The waiting room was like a sauna with numerous people complaining.
Visited September 2022
Review titled Adderley Green Surgery
Replied on 03 November 2022
Dear Nick, I am sorry to hear about your recent experience at the surgery not being a very positive one. We do have numerous clinics as well as community services operating from a shared waiting area which would explain why other patients were seen before you. I appreciate that the waiting area is warm and will report your comments to our landlord. Thank you for sharing this feedback which will be relayed to all of our team. Kind regards, Bev Heath Practice Manager