Addison House - Haque Practice
Addison House, Harlow, Essex, CM20 1DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst ever practice
Rated 1 star out of 5
by Marcus - Posted on 13 August 2024
Don’t care about patients very quick and easy to brush patients off with a text message. Avoid at all costs. I sent a econsult got a text saying I’ll hear from a pharmacy I didn’t hear so I called the pharmacy and got told we can’t deal with your issue. By this time practice was closed. The main GP is rude and there is no level of care
Visited August 2024
Addison House - Haque Practice has not yet replied.
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Review titled How do people get appointments??
by Anonymous - Posted on 24 July 2024
Lloyds sent in my repeat BP prescription as usual. It was refused and told to see doctor/ get it ok'ed I used econsult had to fill in details about BP etc. Had a reply saying I'd hear back before 6.30 next day. In tbe afternoon of next day I had a text saying you cant have a b12 injection until October. ! Tried phoning to talk yo reception but automated service just took me to recorded messages about making sn appointment, no choices to talk to anyone. Tried several times, and tried econsult again. In the end emailed the surgery. Today now 5hours after work started still not had a reply in any way so tried the phone again, I was on the phone listen znd responding to recordings for 10 minutes!. I'm 70 and pretty ok with technology, but how on earth to older people manage! This system is not working and needs to be changed now. I still need my tablets snd I've no idea how I'm going to get them!
Visited July 2024
Addison House - Haque Practice has not yet replied.
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Review titled Good once you can get a response
Rated 3 stars out of 5
by Anonymous - Posted on 22 July 2024
Could never actually speak with a receptionist. All done on a. Automated service. Call backs are done at wrong times and as I work in a fast paced office environment it is difficult to take calls when unprepared to receive them! I understand timings cannot be too precise but was given wrong days and then morning calls instead of afternoons and so. Missed a few calls. Not helpful, I am afraid.
Visited July 2024
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I’m sorry to hear about the issues you’ve experienced with our automated service and the timing of call backs. Please note that there is an option on our telephone system that allows you to speak directly with a receptionist. We are continuously working to improve our communication systems and ensure more accurate appointment scheduling. Your feedback will be shared with the team to help us address these concerns. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Jeanette - Posted on 19 June 2024
Felt I had to leave a positive review after I had such a pleasant and helpful experience today. A receptionist lady called me to arrange an appointment. She was also able to set up repeat prescriptions for me and rearrange the pharmacy. Fantastic service.
Visited June 2024
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear Jeanette, Thank you for your wonderful feedback. I am a GPA at the surgery. I’m delighted to hear about your positive experience with our receptionist and the helpful service you received. Your kind words will be shared with the team, and we appreciate you taking the time to let us know. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
GP is incredibly hard to get in contact with, phones are always busy and when you do finally get to speak to the receptionist they have no knowledge! I made an appointment for 2 weeks in advance explicitly stating to the receptionist what tests I needed. 2 working days before the appointment they cancelled. Not impressed with this practises dealings will be changing GPs as soon as possible
Visited April 2024
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am the GPA at the surgery. I am sorry to hear about your difficulties in contacting us and the cancellation of your appointment. We understand how frustrating this must have been for you. We are continuously working on improving our phone system and staff training to provide better service. Your feedback will be passed on to the relevant staff to help us improve. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. addisonf81181.admin@nhs.net Kind regards, GPA Addison House Surgery
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Review titled Diabolical
Rated 1 star out of 5
by James - Posted on 13 April 2024
My wife has a bad chest infection and it's taken 3 weeks for her to receive medication. Which doesn't seem to work. The receptionist think they are the Dr. And actually seeing a Dr is virtually impossible.
Visited March 2024
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear James, Thank you for your feedback. I am a GPA at the surgery. I am very sorry to hear about the delay in your wife receiving medication and the difficulties in accessing a doctor. We are continuously working to improve our service and ensure that patients receive timely and appropriate care. Your feedback will be shared with the team to address these issues. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Poor service
Rated 1 star out of 5
by Colin Thorpe - Posted on 19 January 2024
On the 19th January 2024 I visited Addison House to make several appointments the first for my regular bimonthly B12 injection only as always having to argue the point that the records need updating updating as it every 2 months and not every 3 months and it had been that way for the last 5 years. As my condition is deteriorating rapidly I need a face to face appointment and not a telephone call unless he can test my legs and feet down the telephone. Refused protocol demands that I must have a telephone appointment first My medication review is due on the 26th January but the earliest date would be the 8th February by which time I would be out of my medications. I should not have to argue with a receptionist for 30 minutes about a patients needs.
Visited January 2024
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear Colin, Thank you for your feedback. I am a GPA at the surgery. I am sorry to hear about the issues you faced with booking appointments and the difficulties you encountered with updating your records and accessing timely care. We are continuously working to improve our appointment scheduling and ensure that patient needs are addressed appropriately. Your feedback will be shared with the team to help us enhance our service. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Absolutely disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
Trying to get through via the telephone is impossible! When you do finally get through, after hours of trying to get on the queue to speak to someone, then wait for 2 and half hours once you are on the queue for the receptionist to call you back, to then be told that someone will call you back! The triage nurse didn’t call me back till over 12 working hours later (I was listed as a very urgent) to be told that they have no available appointments!! I had an open wound that needed a dressing change, but the receptionist said the nurse can deal with your problem over the phone!!! She must be amazing if she can change a dressing over the phone!!! When I said I needed to see someone urgently they told me to go to A&E!!! This is their answer to everything, I had a rash two weeks ago and yet again couldn’t get an appointment and was advised to go to A&E….for a rash how absurd!
Visited December 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I am truly sorry to hear about the difficulties you experienced with our phone system, long wait times, and the handling of your urgent request. We are continuously working to improve our systems and ensure patients receive timely and appropriate care. Your feedback will be shared with the team to help us address these issues and enhance our service. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Disgusting treatment
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
I have apparently been told I have to go on statins no phone call no discussion about this. I have no intention of taking medication unless I feel 100% about it which I do not. This surgery needs to sort it out.
Visited November 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I am sorry to hear about your concerns regarding the communication about statin medication. It is important to us that patients are fully informed and involved in their treatment decisions. We are continuously working to improve our patient communication and ensure all discussions are handled properly. Your feedback will be shared with the team to help us enhance our processes. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Not Great
Rated 3 stars out of 5
by Anthony West - Posted on 01 June 2023
Came to the surgery to ask about some antibiotics for my foot was sent to the surgery on Tuesday I came in today to find out if they had been sent to harlow Pharmacies and was told that he had sent to your in-house Pharmacist and was told it would be sorted out in 24 hours so asked if the pharmacist was in and was told he works remotely so how can an in-house pharmacist not be in-house the name in-house means that they work in-house and not remotely. So now I do not have any antibiotics untill 24 hours later as I have run out of them . I'm not happy with the practice.
Visited June 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear Anthony, Thank you for your feedback. I am a GPA at the surgery. I apologise for the confusion and inconvenience you experienced regarding your antibiotics and the communication about our in-house pharmacist. We are continuously working to improve our processes and ensure clear information is provided. Your feedback will be shared with the team to help us address these issues. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net