Addison House - Haque Practice
Addison House, Harlow, Essex, CM20 1DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Diabolical
Rated 1 star out of 5
by James - Posted on 13 April 2024
My wife has a bad chest infection and it's taken 3 weeks for her to receive medication. Which doesn't seem to work. The receptionist think they are the Dr. And actually seeing a Dr is virtually impossible.
Visited March 2024
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear James, Thank you for your feedback. I am a GPA at the surgery. I am very sorry to hear about the delay in your wife receiving medication and the difficulties in accessing a doctor. We are continuously working to improve our service and ensure that patients receive timely and appropriate care. Your feedback will be shared with the team to address these issues. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Poor service
Rated 1 star out of 5
by Colin Thorpe - Posted on 19 January 2024
On the 19th January 2024 I visited Addison House to make several appointments the first for my regular bimonthly B12 injection only as always having to argue the point that the records need updating updating as it every 2 months and not every 3 months and it had been that way for the last 5 years. As my condition is deteriorating rapidly I need a face to face appointment and not a telephone call unless he can test my legs and feet down the telephone. Refused protocol demands that I must have a telephone appointment first My medication review is due on the 26th January but the earliest date would be the 8th February by which time I would be out of my medications. I should not have to argue with a receptionist for 30 minutes about a patients needs.
Visited January 2024
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear Colin, Thank you for your feedback. I am a GPA at the surgery. I am sorry to hear about the issues you faced with booking appointments and the difficulties you encountered with updating your records and accessing timely care. We are continuously working to improve our appointment scheduling and ensure that patient needs are addressed appropriately. Your feedback will be shared with the team to help us enhance our service. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Absolutely disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
Trying to get through via the telephone is impossible! When you do finally get through, after hours of trying to get on the queue to speak to someone, then wait for 2 and half hours once you are on the queue for the receptionist to call you back, to then be told that someone will call you back! The triage nurse didn’t call me back till over 12 working hours later (I was listed as a very urgent) to be told that they have no available appointments!! I had an open wound that needed a dressing change, but the receptionist said the nurse can deal with your problem over the phone!!! She must be amazing if she can change a dressing over the phone!!! When I said I needed to see someone urgently they told me to go to A&E!!! This is their answer to everything, I had a rash two weeks ago and yet again couldn’t get an appointment and was advised to go to A&E….for a rash how absurd!
Visited December 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I am truly sorry to hear about the difficulties you experienced with our phone system, long wait times, and the handling of your urgent request. We are continuously working to improve our systems and ensure patients receive timely and appropriate care. Your feedback will be shared with the team to help us address these issues and enhance our service. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Disgusting treatment
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
I have apparently been told I have to go on statins no phone call no discussion about this. I have no intention of taking medication unless I feel 100% about it which I do not. This surgery needs to sort it out.
Visited November 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I am sorry to hear about your concerns regarding the communication about statin medication. It is important to us that patients are fully informed and involved in their treatment decisions. We are continuously working to improve our patient communication and ensure all discussions are handled properly. Your feedback will be shared with the team to help us enhance our processes. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Not Great
Rated 3 stars out of 5
by Anthony West - Posted on 01 June 2023
Came to the surgery to ask about some antibiotics for my foot was sent to the surgery on Tuesday I came in today to find out if they had been sent to harlow Pharmacies and was told that he had sent to your in-house Pharmacist and was told it would be sorted out in 24 hours so asked if the pharmacist was in and was told he works remotely so how can an in-house pharmacist not be in-house the name in-house means that they work in-house and not remotely. So now I do not have any antibiotics untill 24 hours later as I have run out of them . I'm not happy with the practice.
Visited June 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear Anthony, Thank you for your feedback. I am a GPA at the surgery. I apologise for the confusion and inconvenience you experienced regarding your antibiotics and the communication about our in-house pharmacist. We are continuously working to improve our processes and ensure clear information is provided. Your feedback will be shared with the team to help us address these issues. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Casual approach to patients health
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
Practice send test results regardless of issue via text with no Dr follow up to explain possible outcomes, options or reassurance. Patients left to Google possibilities which is very scary
Visited June 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I am sorry to hear about your concerns regarding the handling of test results and any lack of follow-up, you may have felt, from our doctors. We are continuously working to improve our communication and ensure patients receive appropriate guidance and support with their test results. Your feedback will be shared with the team to help us enhance our practices. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Contacting Surgery
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Surgery is almost impossible to contact by phone, making appointments or getting results requires smart phone and takes for ever to fill out on-line questionnaire via e-connect just to get an appointment.
Visited June 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I am sorry to hear about the difficulties you’ve experienced in contacting us by phone and the challenges with our online appointment system. We are continuously working to improve our communication channels and streamline our online processes. Your feedback will be shared with the team to help us make necessary improvements. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net