Addison House - Haque Practice
Addison House, Harlow, Essex, CM20 1DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Casual approach to patients health
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
Practice send test results regardless of issue via text with no Dr follow up to explain possible outcomes, options or reassurance. Patients left to Google possibilities which is very scary
Visited June 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I am sorry to hear about your concerns regarding the handling of test results and any lack of follow-up, you may have felt, from our doctors. We are continuously working to improve our communication and ensure patients receive appropriate guidance and support with their test results. Your feedback will be shared with the team to help us enhance our practices. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Contacting Surgery
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Surgery is almost impossible to contact by phone, making appointments or getting results requires smart phone and takes for ever to fill out on-line questionnaire via e-connect just to get an appointment.
Visited June 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I am sorry to hear about the difficulties you’ve experienced in contacting us by phone and the challenges with our online appointment system. We are continuously working to improve our communication channels and streamline our online processes. Your feedback will be shared with the team to help us make necessary improvements. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled disappointing service
Rated 2 stars out of 5
by Anonymous - Posted on 09 January 2023
Since November trying to figure out what is going on with my 6 year old boy, no one has been helpful or able to see him although I have provided details of the problem. Today again I tried to book an appointment and the gentleman on reception laughing in my face that I should call, also were other people who said the same like myself , that when I call first thing in the morning no one picks up. In my opinion this practice definitely would be great and patient orientated with different staff, first capable of giving the correct information and maybe less rude.
Visited January 2023
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I am sorry to hear about the difficulties you’ve faced in getting help for your son and any unprofessional behaviour you may have encountered. We are continuously reviewing our service to address issues like these and improve our patient experience. Your feedback will be shared with the team to ensure we make necessary improvements. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Unhappy
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2022
I rung Addison house to book an appointment on 22nd November as I’ve got a chest infection and tonsillitis they told me that I there’s no appointments and I was told to call 111 or them at 8am the next day, I went into Addison house today (23rd for a doctors note that my work had requested) and was told that I could of been pushed forward due to my condition however on the phone on the 22nd I told them my condition and there was nothing they could of done, this is very concerning that someone over the phone is telling me something and another person at the surgery is telling me something different
Visited November 2022
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I am sorry to hear about the confusion and difficulties you experienced with booking an appointment and the inconsistency in the advice provided. We are continuously reviewing our processes to ensure that patients with urgent conditions receive appropriate care and accurate information. Your feedback will be shared with the team to help us improve our service. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. Kind regards, GPA Addison House Surgery addisonf81181.admin@nhs.net
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Review titled Disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 13 September 2022
Firstly I didn't visit the doctor because doing so is impossible nowadays. Your electronic doctor would be great if it wasn't so rigid in your choices, you know like when you talk to an actual human. Secondly your call back time is over a week, so a triage time frame of 8 days! The fact that I have to wait for a call sometime between 10-11am on a work day is less than useful, what if I miss the call? I don't expect to be seen immediately but if you are claiming me as a patient I think it's reasonable for you to see me within a week, yet you can't even call me in that time. This is why people are going to hospital instead.
Visited September 2022
Review titled Addison House - Haque Practice
Replied on 22 July 2024
Dear patient, Thank you for your feedback. I am a GPA at the surgery. I apologise for the frustration you experienced with our eConsult system and the long callback times. We understand how important timely access to care is for our patients. We are working on making our digital services more flexible and reducing our triage callback times. Your feedback will be shared with the relevant teams to help us improve our services. We welcome the opportunity for patients to contact us about any issues they are facing at the email address below. addisonf81181.admin@nhs.net Kind regards, GPA Addison House Surgery