Addison Road Medical Practice
46 Ravenswood Road, Walthamstow, London, Greater London, E17 9LYContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Addison Road Medical Practice.
Reviews
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Review titled Disappointed!
Rated 3 stars out of 5
by Anonymous - Posted on 11 September 2023
I was extremely disappointed to find out that due to an injury I am not able to go take my flight, I was asked to complete a easyjet medical declaration tick box form, that it was going to cost £50 to complete! I am outraged a simple form that takes 2 minutes to complete they are charging £50.
Visited September 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
The GP I had for my 5pm appointment on 19/09/2023 was absolutely fantastic. He was very polite , knowledgeable, and made you feel at ease. The lady at the reception had great customer service skills. She was very helpful!
Visited September 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, Thank you for sharing your recent experience on this platform. Your feedback certainly gives a positive boost to our clinical and administration team who are working to deliver the highest level of care to our patients. I will share your feedback to the team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Very good practice indeed
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
An efficient, friendly and compassionate team of people who really cared about my health needs and who responded very quickly indeed. Reception, Nurses and Doctors are all tremendous.
Visited August 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Great practice, really good care and specialist support
Rated 5 stars out of 5
by Lizzy Allman - Posted on 19 January 2024
I always have a good experience with the practice. The e-consult is really easy to use and someone has gotten back to me within 2 days. The doctors I've seen have been really helpful and helped advocate for me when I was struggling to get seen at the hospital about hip arthritis at a young age. I particularly want to mention the Health and Wellbeing Coach at the practice, who was so good at helping me through a tough time, and giving me the tools to keep facing the hurdles. I had never done this type of coaching before and it was so unbelievably good, I would truly recommend it to anyone!
Visited August 2023
Review titled Addison Road Medical Practice
Replied on 08 February 2024
Dear Lizzy, Thank you very much for taking the time to share your feedback. It is great to hear that you have had positive interactions with our online system and that our team's timely responses met your expectations. We are particularly glad to know our doctors have been supportive, especially in managing your hip arthritis, and that our Health and Wellbeing Coach made a significant positive impact during a challenging time. Your endorsement of the coaching service is much appreciated. We will share your kind words with our team, as it encourages us to continue providing excellent care. Best regards, Magdalena Bargiel Practice Manager Addison Road Medical Practice
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I feel so confident in my experience with this gp practice they are both practical and caring - would totally recommend
Visited August 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. I am pleased to know that our patient expectations are being met. I will pass your feedback onto our team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Good customer service
Rated 5 stars out of 5
by Angela - Posted on 14 August 2023
I visited the surgery late afternoon for a copy of a med cert and letter, the receptionist was very helpful and courteous and made me feel very grateful and welcome.
Visited August 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Angela, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working at all times to deliver the highest level of care to our patients. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
The lack of communication at this practice is actually astounding. I’m told one thing and then told ‘you shouldn’t have been told that’. Highly frustrating when it comes to booking appointments/getting answers for queries. More recently a receptionist told me a test result was fine, which I was then told by a doctor it was not fine and actually concerning. Had I not pressed for an appointment to speak to a doctor I dread to think what could have happened.
Visited August 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Fantastic service
Rated 5 stars out of 5
by Archana Laver - Posted on 20 July 2023
After submitting an online appointment request at 7.30 am for my daughter, on 3 occasions we were given an appointment the same morning. Even better, it was with the same GP who knew our ongoing issues. I was so impressed with the continuity of care. The GP was invested in our issue and that was comforting to know. She followed up post appointment with a call and next steps.
Visited July 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Archana, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Very kind helpful reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
The reception staff when I needed to rearrange an appointment were very kind and helpful. They reassured me and rearranged immediately. I was very impressed by their thoughtful and lovely. It made me feel seen and taken seriously. Thank you
Visited July 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Fabulous all round support
Rated 5 stars out of 5
by Laura C - Posted on 25 July 2023
Joining this practice has been great. I recently moved from near Lloyd park and did not get anything like this support. It’s easy to make contact, have online consultations which lead to very helpful suggestions. Appointments easy to get as well. Receptionists nurses and GPs all been brilliant thank you
Visited July 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Laura, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice