Addison Road Medical Practice
46 Ravenswood Road, Walthamstow, London, Greater London, E17 9LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
The lack of communication at this practice is actually astounding. I’m told one thing and then told ‘you shouldn’t have been told that’. Highly frustrating when it comes to booking appointments/getting answers for queries. More recently a receptionist told me a test result was fine, which I was then told by a doctor it was not fine and actually concerning. Had I not pressed for an appointment to speak to a doctor I dread to think what could have happened.
Visited August 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Fantastic service
Rated 5 stars out of 5
by Archana Laver - Posted on 20 July 2023
After submitting an online appointment request at 7.30 am for my daughter, on 3 occasions we were given an appointment the same morning. Even better, it was with the same GP who knew our ongoing issues. I was so impressed with the continuity of care. The GP was invested in our issue and that was comforting to know. She followed up post appointment with a call and next steps.
Visited July 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Archana, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Very kind helpful reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
The reception staff when I needed to rearrange an appointment were very kind and helpful. They reassured me and rearranged immediately. I was very impressed by their thoughtful and lovely. It made me feel seen and taken seriously. Thank you
Visited July 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Fabulous all round support
Rated 5 stars out of 5
by Laura C - Posted on 25 July 2023
Joining this practice has been great. I recently moved from near Lloyd park and did not get anything like this support. It’s easy to make contact, have online consultations which lead to very helpful suggestions. Appointments easy to get as well. Receptionists nurses and GPs all been brilliant thank you
Visited July 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Laura, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Full of Anxiety
Rated 1 star out of 5
by AMER AZIZ - Posted on 10 July 2023
At my visit to the gp last week, I was left more anxious and angry than in any other previous visits to my gp. The last time I visited my GP was over 13 months ago. Making an appointment was very difficult and at the time of making the appointment, the receptionist did not take all my illnesses which I wanted to discuss in the appointment notes. To my surprise and shock when I walked into the GP's room, I was told that I have 10 minutes and to explain what is the one major issue which I have. So I had to prioritise what could be fatal and what could not be fatal for me (I had to decide quickly and only one issue, as I was up against the clock). I only spoke about my stomach issue, and did not have the time or the opportunity to talk about my heart and legs - for an over 50 year old man, with long term diabetes, this was a very stressful experience. To be fair to the gp, he/she said that these were her slots assigned by the practice owners, who's mission was to make as much profit from as many bums on seats as possible. For decades I have been paying for this service through my taxes and to be belittled and trivialised like this was very upsetting - in the end I was told that the a hospital referral system would write to me at some point and arrange for an ultrasound exam. How times have changed and how sad it is to see a great institution being eroded away by greed. Needless to say the national and local decision-makers want to break the nhs in order to bring in private institutions to feed off of the people. A very negative and sad experience which I hope does not happen to others.
Visited July 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Amer, I am sorry to hear that on this occasion we have not met your expectations. In order for us to look into where we can improve the service we provide, please contact me via the practice website contact us form. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
Submitted an online consult yesterday received a call this morning - amazing service! The doctor was really helpful, kind, patient and informative
Visited June 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to patients. I will share your feedback with the team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Quick appointment organisation
Rated 5 stars out of 5
by Claire - Posted on 13 February 2024
I was able to organise an appointment with a GP quickly and receive prescriptions within the hour. I had work commitments which meant it was vital I was seen asap and luckily Addison Road were able to do that.
Visited June 2023
Review titled Addison Road Medical Practice
Replied on 20 March 2024
Dear Claire, Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you were able to book an appointment swiftly and receive your prescriptions within an hour, especially given your pressing work commitments. Your feedback highlights the efficiency and responsiveness of our team at Addison Road, and we are proud to have met your healthcare needs promptly. I will ensure that your kind words are passed on to our staff, who will be encouraged by your satisfaction with their service. Please do not hesitate to reach out to us for any future healthcare needs or questions. Warm regards, Magdalena Bargiel Practice Manager Addison Road Medical Practice
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Punctual, efficient, comfortable and gentle experience. The appointment was with the nurse for a quite uncomfortable procedure. The nurse was very kind, understanding and patient.
Visited May 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. I am pleased that you were happy with the service our nurse has provided for you during the appointment. I will share your feedback with our nursing team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled A Helpful Practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2023
The practice is good at problem solving. Some practitioners & some other staff are excellent. One is encouraged to go online but there seem to be a problem with the ‘it’ capacity. Today the nhs App couldn’t connect me to the surgery nor could I use the website. I was pleased nevertheless to have a helpful member of staff at reception on the phone.
Visited April 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Patient, Thank you for taking the time to share your experience on this platform. I am pleased to know that our patient expectations are being met. I will pass your feedback onto our team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice
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Review titled Kind and helpful practice
Rated 5 stars out of 5
by Vanessa Conant - Posted on 14 April 2023
I was required to have a medical and this process was arranged with kindness, support and efficiency. We were kept updated throughout the process and supported right to the end. The GP was thorough and helpful.
Visited April 2023
Review titled Addison Road Medical Practice
Replied on 26 October 2023
Dear Vanessa, Thank you for taking the time to share your experience on this platform. Your feedback certainly gives a positive boost to our team who are working to deliver the highest level of care to our patients. I will share your feedback with the team. Kind regards Rey Felek Practice Manager Addison Road Medical Practice