Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Albany Practice.
Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2022
Good one. I would recommend it to my friends. Just 1 issue - maybe you can offer more tests (allergy), preventive tests (gynaecologist), mammographies for those who have cancer concerns due to precious family history
Visited November 2022
Review titled Albany Practice
Replied on 08 November 2022
This is a duplication feedback I believe. We have responded accordingly to the original post The Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2022
Good one. I would recommend it to my friends. Just 1 issue - maybe you can offer more tests (allergy), preventive tests (gynaecologist), mammographies for those who have cancer concerns due to precious family history
Visited November 2022
Review titled Albany Practice
Replied on 08 November 2022
Dear Patient, Thank you so much for taking the time to complete a review for our practice. We do really appreciate this. Thank you for the four star rating also! In relation to the issue that you mentioned, speaking generally without knowing the details for you personally, there are some tests that cannot be offered in primary care, therefore if it is clinically correct you would be referred to a specialist clinic in secondary care for further investigation / treatment (ie in this case there are some allergy tests that we cannot perform in the surgery so we referral to a specialist allergy clinic if this is appropriate) Many procedures / tests cannot be offered to patients for various reasons, some include these not being available on the NHS / in primary care, or age restrictions that are set out by the NHS for certain tests being offered (ie for a mammogram you are invited for breast screening from the age of 50 in most cases as that is the criteria set by the NHS - there are some other pathways that can be taken for investigations but this would be filtered to a patients specific symptoms) Sadly these criterias are not set out by the GP surgeries themselves so it is not something that can be changed by us. We would be happy to discuss the specifics with you should you wish to - please do not hesitate to contact us. Kind Regards, Management Team The Albany Practice
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Review titled Cancelled appointment
Rated 2 stars out of 5
by Margaret Wittich - Posted on 11 November 2022
It took courage to book up the appointment. I then had to wait 3 weeks for it. On the morning of the appointment I received a text saying g my telephone appointment had been cancelled. I booked a face to face!
Visited November 2022
Review titled Albany Practice
Replied on 17 November 2022
Dear Margaret, We are sorry to hear that you had a negative experience with the practice. This is not the level of patient care that we aim to achieve at all. We understand that sometimes clinicians are unwell or there are emergency situations where clinics and appointments are cancelled. These situations are usually out of our control but we always try our best to accommodate additional appointments or offer an alternative clinician to see you where we are able to. Again we do apologise that you were contacted last minute for a cancellation of your appointment. I hope that we were able to accommodate a new appointment for you and that your issues have been dealt with. If you need to contact us and discuss this further we would encourage you to email us on HOUCCG.albany@NHS.net or via telephone on 0208 630 3838 so we can provide you with a personalised response and explination. We hope that your experience does improve with the practice. Kind Regards, Management Team The Albany Practice
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Review titled Greatly improved
Rated 3 stars out of 5
by Marion Pauline Watkinson - Posted on 07 November 2022
Finally this practice is getting its act together and providing a good service. The nursing staff are very good and dealing with blood tests effectively. Also reception are referring to doctors when tests have have been received.
Visited November 2022
Review titled Albany Practice
Replied on 08 November 2022
Dear Marion, Thank you for your review and star rating. We are pleased to hear that you have noticed the improvement in the practice. We have been working extremely hard to work on improving the surgery and acting on the learning from the patient's feedback. We hope that your positive experience continues. Kind Regards, Management The Albany Practice
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2022
I like that I was listened to and also explained what the next stages were to be.. didn't need a face 2 face call for what I needed the Dr for so agree with certain appointments being over the phone
Visited November 2022
Review titled Albany Practice
Replied on 17 November 2022
Dear Patient, Thank you for taking the time to leave our practice a review. We are pleased to hear that you have had a positive experience with us and we do hope that this continues. We are pleased to hear that you were happy with the clinical consultation with the Dr. Thank you again. Kind Regards, Management Team The Albany Practice
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Review titled Satisfied Patient
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
We are registered with the Practice since last six years and we are very satisfied with the service and the treatment of the staff we receive on our visits and even on the phone the receptionist are efficient, polite and courteous. We do not hesitate to recommend to our friends.
Visited November 2022
Review titled Albany Practice
Replied on 17 November 2022
Dear Patient, Thank you kindly for taking the time out to leave us a positive review on your experiences with our practice. We are very grateful for the 5/5 star rating that you have given us along with the very lovely and positive comments about our staff. We always aim to provide the best patient care that we can so we are pleased to hear that we are performing to the high standard that we have set ourselves. We hope that this continues for you. Kind Regards, Management Team The Albany Practice
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Review titled Patient practice
Rated 4 stars out of 5
by Vanessa - Posted on 11 November 2022
I had to get a wound check after I was treated for a fall at a London hospital. Staff here are always patient with me as I don’t know the system. Thank you. Nurse I saw was so kind and helpful. This was the second time I’d seen her for something and so I know it wasn’t a one off experience.
Visited November 2022
Review titled Albany Practice
Replied on 17 November 2022
Dear Vanessa, Thank you kindly for taking the time out to leave our practice a review and for the positive comments and four star rating. We really appreciate patients leaving us feedback as it does really boost staff morale and is great to see what areas we are working well in. Thank you for your feedback specifically for our practice nurse, she has been made aware of your lovely comments. We hope that your positive experience with the practice continues. Kind Regards, Management Team The Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2022
Good one. I would recommend it to my friends. Just 1 issue - maybe you can offer more tests (allergy), preventive tests (gynaecologist), mammographies for those who have cancer concerns due to precious family history
Visited November 2022
Review titled Albany Practice
Replied on 08 November 2022
I believe this is a duplicate review - we have responded accordingly to the original post. Thank you The Albany Practice
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Review titled So bad experience
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
I urgently need to fly to my hometown and i need a fit to fly certificate,My midwife told me that i can get it my gp,i e mailed to my gp and they told me that they can’t give me this document,everyone can get get this document from gb but they didn’t give me appointment and certificate
Visited November 2022
Review titled Albany Practice
Replied on 17 November 2022
Dear Patient, We regret to see the 1 star review that you have left our practice. We would hope that if patient have had a negative experience that they would contact us directly so that we can elaborate on the situation more as on this service we can only respond generically to a patient as the posting is anonymous and we cannot publicly post patient information on this forum. Unfortunately, the comment that 'everyone can get this document from the GP' is not entirely correct. In general, Midwives are usually the first point of call for a fit to fly letter being provided when patients are pregnant as they are the clinicians that manage antenatal care. Not all patients are under the GP's for their antenatal care which means that a GP may not have even seen or spoken to a patient regarding their pregnancy at the time of request therefore they would not be able to comment on whether they were fit to fly therefore it is always best for the clinician that is managing the care of the patient to provide the fit to fly letter. All pregnancies and patients differ so it is hard to provide much more detail on this matter without speaking to you directly so please do reach out to the practice to discuss this matter further should you wish to. Kind Regards, Managment Team The Albany Practice
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Review titled Great Service
Rated 4 stars out of 5
by SJB - Posted on 17 October 2022
I never have any issues with the practice. They follow up when necessary and are responsive. The reception staff are helpful and kind.
Visited October 2022
Review titled Albany Practice
Replied on 18 October 2022
Dear Patient, Thank you kindly for your 4 star rating and your feedback on our practice. We are so pleased to hear that you are having positive experiences with the practice and are pleased with our reception staff. This is really good for staff morale as it can be extremely difficult at times, so to hear positive reviews is always great. We hope that this positivity continues! Thank you again. Kind Regards, The Management Team Albany Practice