Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good choice of doctors
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
Had covid 19 booster very quick and easy to organise to get this sorted out and i was in and out very quickly with no waiting
Visited October 2022
Review titled Albany Practice
Replied on 13 October 2022
Dear Patient, Thank you for leaving us a positive review. We really appreciate you taking your time to do so and we are really pleased to hear that you have been having a positive experience with the surgery. We hope that this continues. Thank you again. Best Wishes, The Management Team The Albany Practice
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Review titled Good contact
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2022
Telephone appointment with practice pharmacist. Very informative and friendly conversation. Good outcome, good contact
Visited October 2022
Review titled Albany Practice
Replied on 20 October 2022
Dear Patient, Thank you kindly for your positive 4 star review of the practice. We appreciate that you have taken the time out to leave us a review. Feedback from patients whether it be positive or negative is always good for the practice and helps to deprive any learning. The positive reviews are great for staff morale! Thank you again, we hope that the positive experiences continue in the future. Kind Regards The Management Team The Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
I got an appointment after two to three follow ups. The doctor was good. It would have been great if I got appointment earlier after listening to my concern.
Visited October 2022
Review titled Albany Practice
Replied on 13 October 2022
Dear Patient, Thank you for taking the time to leave us a review. We are grateful for the 4 star rating that you have provided us. We are pleased that you had a good experience with the GP. We offer same day appointments for the GP's and our other clinicians for emergency face to face appointments and telephone appointments and we have appointments for routine matters available within three weeks. If you do ever find that you are struggling to obtain an appointment you are always welcome to try our new PATCHS service via our website which allows you to answer a few questions and will be directed to the relevant clinician for review. Please do not hesitate to contact us should you ever need anything further. Kind Regards, Management Team The Albany Practice
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
Can’t speak to a Doctor after 2 phone appointments. Spoke to advanced practitioner who didn’t listen to my issues concerning post covid and I had to tell them what medication may help. My certificate from the surgery was completely wrong and I had to have a second appointment to rectify everything that wasn’t acknowledged on the first appointment. Now considering changing practices as soon as I feel fit enough and when I have time! Better service at the Blue Cross!
Visited October 2022
Review titled Albany Practice
Replied on 17 October 2022
Dear Patient, We are extremely disappointed to hear that you have had such a negative experience with the surgery. As the review has been left as Anonymous, we cannot investigate this in full detail for you but of course we want to do so. If you could contact us, we can ensure that this is looked into so that we can derive some learning from whatever went wrong here for you. We always hope that our patients can reach out to us anytime that there is something that has not quite gone right. If you are able to email on HOUCCG.albany@NHS.net we can investigate for you We sincerely apologise for any inconvenience and upset caused. Kind Regards, The Management Team The Albany Practice
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Review titled Polio Vaccine
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
Brought my 7 year old daughter for her Polio Vaccine. The nurse administrating the Vaccine was absolutely brilliant, put my daughter at ease and had the needle in and out before my daughter felt anything
Visited October 2022
Review titled Albany Practice
Replied on 27 October 2022
Dear Patient, Thank you so much for your positive review, this means a lot to the practice. We are so pleased to hear that the nurse made your daughter feel at ease during this appointment. We hope that your positive experience at the surgery continues. Thank you Kind Regards, The Management Team Albany Practice
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Review titled Long wait times for appointments and in the waiting room
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2022
Generally speaking, my experience at the Albany Practice has not been good. From having to wait a minimum of 3 weeks before being seen (that too by a nurse and not a doctor), to rude staff, to schedules not being loaded on time in order for patients to make appointments. Overall, the practice is in dire need of extra staff. My only pleasant experience was with a temporary blood test taker on 17.10.22 who was very friendly, professional and helpful.
Visited October 2022
Review titled Albany Practice
Replied on 20 October 2022
Dear Patient, We are saddened to hear that you have had a negative experience with the practice. As this is an anonymous review and a public forum we cannot go into too much detail but will be able to generally advise on some of the comments made. Should you wish to discuss these further please do not hesitate to contact us on 020 8630 3838 or HOUCCG.albany@NHS.net and discuss this with a member of the management team. Regarding appointments, we have various appointments that we offer. For emergency / same day appointments: all patients can call at 8am for a morning appointment / telephone appointment and again at 1pm for the same. We have routine appointments available for all patients that are usually things that can wait and have no urgency, these appointments are usually available 2-3+ weeks in advance. Appointments are available for a variety of clinicians to suit your needs, such as GPs, Clinical Pharmacists, Advanced Nurse Practitioners, Physiotherapists, Health Care Assistants, Nurses etc. Receptionist will ask what the appointment is for and following their training they will arrange the appointment with the correct member of staff who would be most suitable for the matter. Patients can always ask for a specific clinician if this is preferable and we can always try to accommodate where possible. We are very sorry to hear that you have found our staff rude. We can assure you that we train our staff to a high standard and expect them to treat our patients with the best patient care, if we have fallen short at this time we would really like to hear of this exact incident so we can speak to the member of staff directly regarding this incident as this is not acceptable. We are pleased to hear however that you have had a positive experience with one of our healthcare assistants during a blood test appointment - we will feed this back to the team. Thank you for taking your time to leave us a review, we will definitely reflect on this feedback and derive any learning from this. We hope that your experience is better with the practice in the future. Kind Regards, Management Team The Albany Practice
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 26 September 2022
I’ve had lots of health issues recently and have had to wait weeks at a time for appointments and tests, and still I’ve been given any answers to what’s wrong with me. I finally got a blood test to check for a gluten intolerance booked in but it wasn’t processed so I have to do it again, and have to wait 4 weeks to do so. Life has been very stressful as I’m in pain everyday just waiting and waiting for some kind of answer and help.
Visited September 2022
Review titled Albany Practice
Replied on 27 September 2022
Dear Patient, We are saddened to hear of your negative experience at the surgery. We offer a variety of appointments for our patients with a number of different clinicians. As we do not know the specifics of your particular issues it is hard to comment exactly why there has been some delays for you here. Please know that we are always here to speak to whenever you need to approach us. You can email us at HOUCCG.albany@NHS.net or you can speak to our team on 020 8630 3838. Please do reach out to us if you wish for us to look into your particular concerns in more details - we would be more than happy to do so but unfortunately the review has been left as Anonymous, which is absolutely fine, but we would not be able to assist unless you reached out to us personally. We hope that you have a more positive experience with the surgery. Kind Regards, The Management Team Albany Practice
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Review titled Responsive
Rated 3 stars out of 5
by Anonymous - Posted on 30 September 2022
I obtained a quick telephone appointment with the prescribing pharmacist who was excellent and helpful
Visited September 2022
Review titled Albany Practice
Replied on 06 October 2022
Good Morning, Thank you for taking the time to leave us some feedback. We really do appreciate this. We are pleased to see that you have had a positive experience with the practice and hope that this continues in the future. Thank you again. Kind Regards, The Management Team The Albany Practice
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Review titled Phonecall
Rated 1 star out of 5
by Tracy,lynn Lang - Posted on 21 September 2022
I only have a lunch break between 12-1 and I needed a call appointment to be told I need to call back at 2 which I was unable to do as I was back in work but I hade been able to make the phone appointment before between 12-1
Visited September 2022
Review titled Albany Practice
Replied on 27 September 2022
Dear Tracy, Thank you for leaving us a review. We really appreciate that you have taken the time to do so. When booking for a telephone appointment we do always try to accommodate to patients call back requests such as yours, however some times this cannot always be possible in clinics due to various matters. We are offering face to face appointments as well as telephone appointments and also offer appointments of both types on Saturdays so if this is something that would suit you better please always feel free to request for these options when calling reception for appointments. Please do not hesitate to contact us again if you wish to discuss this further, we are always more than happy to help. Kind Regards, The Management Team Albany Practice
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Review titled Positive Experience
Rated 4 stars out of 5
by Anonymous - Posted on 26 September 2022
It was a relief today to be able to have a face to face appointment with a GP of my choice for the first time in almost 3 years. The receptionist went out of her way to secure an appointment to suit my needs.
Visited September 2022
Review titled Albany Practice
Replied on 27 September 2022
Dear Patient, Thank you so much for your positive review and 4 star rating of the practice. We do really appreciate that you have taken the time to do this. We are so pleased to be able to start offering more face to face appointments at the surgery now that things are looking better following the Covid19 pandemic. Your comments regarding our receptionist are great to hear. We have worked hard to hire new members of staff where needed and train our admin / reception staff to high standards that our patients expect. We hope your positive experience continues at our practice. Kind Regards, The Management Team Albany Practice