Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Normally poor
Rated 3 stars out of 5
by Anonymous - Posted on 22 September 2022
Finally saw a doctor face to face. Not the usual practice doctors and he was the best I have seen in the last 4-5 years.
Visited September 2022
Review titled Albany Practice
Replied on 27 September 2022
Dear Patient, Thank you for taking the time to leave us a review. I am pleased to hear that you are happy with the service that we have been able to offer you. We are extremely pleased that we are able to now start offering more face to face appointments for patients following the limitations on this throughout the Covid19 pandemic. We hope your positive experience continues. Kind Regards, The Management Team Albany Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Leslie Pringle - Posted on 24 August 2022
I've had some excellent telephone appointments where my GP has been clear and helpful. I've also had an extraordinary face to face treatment with a practice nurse/phlebotomist who skilfully took blood when I suffer from severe haemotophobia. Receptionists are a credit to the practice.
Visited August 2022
Review titled Albany Practice
Replied on 08 September 2022
Dear Mr Pringle, Thank you so much for your positive review on our practice. It is great to hear that you were happy with all aspects of the practice service which is most definitely what we aim for. Receiving feedback from patients really does boost staff moral as we all work so hard to provide the best service we can to our patients so it's always nice to hear when the hard work pays off. We hope this positive experience continues for you at The Albany Practice. Kind Regards, Management Team The Albany Practice
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Review titled Very Professional
Rated 5 stars out of 5
by Charles - Posted on 09 June 2023
I had a very serious and life threatening ailment and have been very impressed with how the practice, persisted in getting me appointments with relevant consultants, who arranged speedy scans, biopsies and eventually appropriate treatment. Without their very professional approach to my health issues and persistence on following up, I would not have had the urgent treatment I needed.
Visited August 2022
Review titled Albany Practice
Replied on 15 June 2023
Dear Charles, Thank you for taking the time to leave us a review and we really appreciate the 5 star rating that you have provided as well as your comments surrounding this. We are so pleased that you were happy with the practice and received the right care that you needed from us. We really appreciate all feedback that we receive but these positive comments and ratings really do boost staff morale, so we thank you once again. We hope that this positive experience continues throughout. Kind Regards, Management Team The Albany Practice
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 14 September 2022
My doctor seems really good advice and knowledge great sorted by medication out advise me on way forward reception was brilliant help in many ways
Visited July 2022
Review titled Albany Practice
Replied on 22 September 2022
Good Morning, Thank you very much for your positive review of the surgery and the high star rating. We are really pleased to hear that you have found the clinical and admin staff helpful and have had a positive impact on your experience with our practice. We hope that this positive experience continues. Thank you very much, once again. Kind Regards, Management Team The Albany Practice
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Review titled Good doctors
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2023
The care I have received by the doctors here has been good. They listen and are very thorough. Unfortunately, getting an appointment is nearly impossible for people who work. I work in a school which means the hours for telephone appointments are always when I’m in class. I’m told we can’t have a face to face appointment unless there’s a telephone call first. I’ve had a few health concerns that I haven’t chased up, simply because of the hassle of booking appointments. The reception staff can often come across as rude and unhelpful.
Visited July 2022
Review titled Albany Practice
Replied on 25 May 2023
Dear Patient, Thank you for your 3 star rating and positive review of the care you have received from the doctors. I am saddened to hear that you have had some troubles with the timings of the telephone appointments that we off, we offer these telephone appointments on a same day urgent basis as well as a pre-booked routine basis. We do advised that the telephone calls in the morning are usually between 09:00 - 13:00 and for the afternoon 14:00 - 18:30 however we are always able to pass the message through to the member of staff that you are booked with to try and call at a specific time due to work or other commitments, I do apologise that this was not offered to you at the time of your booking. The information that you have been provided regarding a face to face is also not correct, at this time we are able to offer patients a face to face appointment with the team at a patients request. During the pandemic / lockdown period we were reducing the footfall in the practice and a lot of the calls were triaged by a clinician and then they would arrange a face to face appointment if a physical assessment / appointment was required, however we offered face to face appointments throughout the lockdown period and are still continuing to do so as we are coming out of the pandemic period. I am also saddened to hear that you have found the reception team rude and unhelpful, this is not acceptable. We have had some new members of staff recently employed that have been in training but this is most definitely not acceptable behaviour. We have already fed this back to the reception team and they have taken this learning on board. Please do accept our apologies for the negative experience that you have faced. If you wish to discuss this or any other matter further with a member of the management team, please do not hesitate to contact us via telephone (0208 630 3838) or email (HOUCCG.albany@NHS.net) Kind Regards, Management Team The Albany Practice