Ambrose Avenue Group Practice
76 Ambrose Avenue, Colchester, Essex, CO3 4LNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inadequate appointment system
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2024
Received a text message from Ambrose Avenue requesting that I book a routine appointment as blood test abnormal. Tried to call at 8.00am today was on hold for nearly an hour had to hang up to start work. (1hr) Called again at 11.50 was holding on until 1.00, I then hung up again as thought the surgery was closed. (1hr 10mins) Called at 14.30 was on hold for 25 mins, when they answered they said call back tomorrow at 8.00. My questions to the practice manager are: - Why does this surgery shut everyday between 12.30 and 1.30 for staff training? A key time when those that work can call. - If your blood test results are abnormal why does the surgery not contact you to book the appointment or send you an appointment. - What does this surgery deem as normal waiting times? Do they think over an hour is acceptable. To ensure they are providing an adequate service do they monitor call waiting times to see where improvement is needed - for example how many people had to wait over an hour for the month of October/November etc. Ambrose Avenue - you should and can do better. It's no wonder that you are accepting new patients and other surgeries are not.
Visited November 2024
Ambrose Avenue Group Practice has not yet replied.
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Review titled Great and very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2024
The pharmacist was extremely helpful and very kind. He assisted me and brought me a glass of water while I was in pain. He communicated with the receptionist to help me seeing my GP. I wish him all the success in his job. Thank you
Visited November 2024
Ambrose Avenue Group Practice has not yet replied.
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Review titled Getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
I am not sure what you need to do to get an appointment at this surgery. Call up at 8.00 - have done this 3 days running been number 28 to 30 in the queue, waiting for 30 mins, once answered, no appointments available. Turned up in person at 745, no appointments. The poor man in front of me had to explain his visit and we all heard he had a problem with his testicles, along with gaining his full name and date of birth. Looked online no appointments Tomorrow I will try again. Something needs to be done about this. There are never any per bookable appointments and you can’t get one by calling at 8. Can’t even get a walk-in. This has got to be one of the worse surgeries in Colchester.
Visited October 2024
Review titled Ambrose Avenue Group Practice
Replied on 24 October 2024
Thank you for sharing your experience. We're truly sorry to hear about the challenges you've faced in securing an appointment. We want to assure you that we're committed to providing the best possible service. Our appointment options include same-day, face-to-face, over-the-phone, and advanced bookings both in-person and online (our online appointments open 48 hours in advance). We understand that our surgery can be busy, but we always prioritize emergency cases. If you'd like to discuss this further, I'm here to help. Best regards, Annie Bailey (Practice Manager)
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Review titled Excellent service
Rated 5 stars out of 5
by Mark Stott - Posted on 18 October 2024
After being advised by A&E on Monday evening to see my GP I called Tuesday morning and was given a same day appointment with no fuss. The GP was so helpful and thorough and informative and also booked me for a Physio appointment within just 3 days. The physio was equally friendly, helpful and informative and so within 3 days I am fully informed of my health problem and how I can resolve it quickly which has pleased me immensely. Well done ! An excellent service, contrary to popular belief. Thank you ! 🙏
Visited October 2024
Review titled Ambrose Avenue Group Practice
Replied on 24 October 2024
The Ambrose Avenue Group Practice staff would like to thank you for your beautiful comments. We are working hard to ensure that our patients receive the best care, and your feedback is greatly received.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
Attended for blood test today. Excellent service from mrs HC in and out before my appointment time! It can be difficult to get my blood and used to dread it but never any problem with Ambrose ave phlebotomist
Visited July 2024
Review titled Ambrose Avenue Group Practice
Replied on 30 August 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled A big thank you
Rated 4 stars out of 5
by Mrs h marriott - Posted on 26 May 2024
Rang in at 8.00 to be told I was no 21 in the queue( impossible I thought ) hung on. No appointments left but was kindly offered a nurse practioners app after explaining how worried my husband was about a changed mole. She was very efficient, kind , thorough, and after looking at several other moles said she would forward an appointment at the hospital. This , to our amazement and worry came very quickly. A Sunday appointment 2 days later! Just came back ,how lovely to have clear roads and an empty Primary care trust Very quickly he was told after the examination no further treatment would be needed. BIg relief! So we both wanted to express our very sincere thanks to your team from a very caring warm receptionist, to the nurse practioner and to the efficiency of staff who dealt with it from there. How great to be able to praise you at your practice. Please pass on our thanks to all who dealt with my husband. We would really like them to know that their professionalism and kind humanity made such a difference to us. 🙂
Visited May 2024
Review titled Ambrose Avenue Group Practice
Replied on 26 May 2024
The Ambrose Avenue Group Practice staff would like to thank you for your beautiful comments. We are working hard to ensure that our patients receive the best care, and your feedback is greatly received.
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Review titled Meeting The urgent needs of the patient
Rated 5 stars out of 5
by Roland Buss - Posted on 13 May 2024
A late afternoon appointment with HCA when I needed urgent treatment for a heart condition, resulted in her going well beyond the normal treatment, making sure that I had a ECG and a follow up appointment with a Doctor and getting a prescription. She is a credit to the Practice. I have personally thanked her for her professionalism.
Visited May 2024
Review titled Ambrose Avenue Group Practice
Replied on 26 May 2024
The Ambrose Avenue Group Practice staff would like to thank you for your beautiful comments. We are working hard to ensure that our patients receive the best care, and your feedback is greatly received.
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Review titled Avoid at all costs! Completely unfit for purpose
Rated 1 star out of 5
by Karlie baker - Posted on 21 May 2024
Unable to obtain an appointment after presenting cancer symptoms, explained all of this to receptionist even left feedback to be sent a rather rude message accusing me of not attending a blood test appointment for an issue relating to my foot and rheumatology!!! So the admin hasn’t even read my notes correctly!! Also accused of not attending A and E or a 111 emergency GP appointment at the hospital who actually administers me anti biotics all of which I had proof ,also told to get a follow up GP appointment to have my ear checked again unable to obtain said appointment can’t get past receptionists,they deem who’s an “emergency”and who’s not an “emergency” I am apparently not deemed an emergency even though I’m having nearly all the symptoms of having cancer whats even more shocking is this lymph node was examined by a dr at this surgery over 2 years ago and was told it’s absolutely fine and normal and my bloods were ok when in fact this should have been investigated a referred to a specialist after a couple of weeks of it not going!!! ( my own relative had cancer and had bloods that were perfect he was diagnosed from biopsies and scans) All they seem to care about is a blood test I haven’t had done regarding my foot, when cancer cannot be diagnosed from a blood test the NHS have adverts about cancer urging people to seek advice from a GP but this surgery clearly hasn’t got the memo absolutely disgraceful place! I’m trying not take it personal as it appears your failing a lot of your patients at present! PALs informed and in the process of changing Surgeries who have already said it’s urgent and will give me an appointment as soon as my notes are passed over, if your happy to wait on hold over an hour sometimes 2 to then be told “no appointments” then sign up to this surgery if you want you medical issues dealt with and want to speak to a GP not admin then I would go elsewhere
Visited May 2024
Review titled Ambrose Avenue Group Practice
Replied on 26 May 2024
Thank you for sharing your experience. We're truly sorry to hear about the challenges you've faced in securing an appointment. We want to assure you that we're committed to providing the best possible service. Our appointment options include same-day, face-to-face, over-the-phone, and advanced bookings both in-person and online (our online appointments open 48 hours in advance). We understand that our surgery can be busy, but we always prioritize emergency cases. If you'd like to discuss this further, I'm here to help. Best regards, Annie Bailey (Practice Manager)
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Review titled Shambles of a surgery
Rated 1 star out of 5
by Kayleigh Robertson - Posted on 09 April 2024
I have been trying to get an appointment for over 3 weeks now. If I call at 8am, I sit in a queue for an untold amount of time only to be told when I eventually make it through, that there are no appointments left. I am unable to stand in a freezing cold queue outside at ⁷am due to having 2 young children and a job! Like the majority of the patients here. The online service is pointless as there are only ever blood pressure appointments available. All I need a is a referral back to my consultant, the Dr can't even help with my issue medically! With the symptoms I am experiencing, I'm becoming more and more worried that my diagnosis won't be great. I won't go to A+E either as they can't put me on the right pathway and it's a waste of time and resources. This surgery needs to take a long hard look at it's booking system and the politeness of their staff! Absolutely shocking!
Visited April 2024
Review titled Ambrose Avenue Group Practice
Replied on 09 April 2024
Thank you very much for your feedback. We are sorry to hear about the difficulty in getting an appointment. We offer appointments on the day, face-to-face or over the telephone, booking in advance and online (our online appointments open 48 hours in advance. Please appreciate that this is a busy surgery, but we will always ensure that the patients can be seen in case of emergency. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by unhappy - Posted on 19 April 2024
Despite being advised we can book appointments via the website, this is not the case. Waited over 40 minutes in the queue only to be told "there are no appointments - call back Monday" - presumably to repeat the whole pointless process. Why is it impossible to book an appoint on a future date, freeing up "on the day" ones for people who really need to be seen that day? Don't have the annoying voicemail suggesting it is "quicker to sue our website where you can book and cancel appointments" when you clearly can't. I see they are accepting new patients - if you want a chance of actually getting an appointment I would suggest you go somewhere else.
Visited April 2024
Review titled Ambrose Avenue Group Practice
Replied on 20 April 2024
Thank you very much for your feedback. We are sorry to hear about the difficulty on getting an appointment. We offer appointments on the day, face-to-face or over the telephone, booking in advance and online (our online appointments open 48hrs in advance. Please appreciate that this is a busy surgery but In case of emergency we will always make sure that the patients can be seen. If you would like to discuss this in person, I ma happy to do so. Many thanks Annie Bailey (practice Manager)