Ambrose Avenue Group Practice
76 Ambrose Avenue, Colchester, Essex, CO3 4LNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrendous practice
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
After a long wait on phone, I was told to come to the surgery at 8am and queue for an appointment. The Receptionist wanted full details of my medical condition in front of a waiting room full of people, so no respect for privacy or my confidential personal data. GPs don’t start work until 9am and I waited a total of 4 hours before being seen. It’s worse than living in a third world country.
Visited June 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty in getting an appointment, and we are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
Not sure what you have to do to make an appointment. Told you need to call at 8am - then all the phones are engaged, until someone finally answers to then be told all appointments have gone. Or their new trick - making everyone line up outside (in all weathers) at 8am and then after waiting 2 hours to be told all appointments are gone! Why can't you just make an appointment for next week/the week after leaving the on the day appointments to those who need them on the day. It never used to be this bad - so not sure why the past 2 years have been so bad.
Visited June 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty in getting an appointment, and we are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Totally inadequate
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
Extremely poor service, often take more 72hrs to send script to pharmacy, my meds review are done every 3 months, everytime I order meds have to ask for at least 2 to be reviewed, so given up asking to be reviewed will go without, blood tests won't allow for me to have at Hospital which is more convenient, don't answer messages now into 17th day waiting for reply....appalling attitude from a 2nd bit surgery...can't cope with number of patients should really have shares in co-op funerals..
Visited April 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty with your prescription, and we are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled No care and dangerous appointment system
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
I have been with the practice over 30 years and have seen a huge decline in care .You can no longer get forward appointments to see specific doctors or any doctors and as I’m very disabled I find it almost impossible to see a doctor at all as you can’t phone and get one and you have to queue and maybe get an appointment but maybe not . Even though I use a scooter I have problems with my muscles so find it hard to sit and keep my head up so queuing for up to three hours or more puts me in bed for days afterwards. I am at a loss as to what I can do and there must be lots of people like me . I now try and treat things myself but because I have very complex medical needs I know I’m leaving things that should be seen by a doctor . I honestly think that deaths will be caused by this appointment system because it’s so difficult for those who need the doctors most . It’s a very sad state of affairs and needs changing ASAP . I have tried to talk to the practice about this but I don’t think they care I keep being told this is now post covid policy so there is nothing that they can do !. Can they not see it’s not working .
Visited April 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you very much for the feedback. We are sorry to hear about your difficulty in getting an appointment, and we are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Very helpful
Rated 5 stars out of 5
by Alan - Posted on 07 March 2023
Had a telephone conversation with my GP this morning and would like to say how I found him to be helpful, professional and easy to talk to. Very lucky to have such a good surgery in such stressful times with so much pressure on the service.
Visited March 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled simply excellent service
Rated 5 stars out of 5
by Dennis William Budd - Posted on 10 March 2023
I have been with Ambrose Avenue Group Practice for over 5 years and in that time Ambrose has never ever failed to to provide an excellent service. We have to accept that at times it can seem a long wait for an answer to ones phone call but that has to be expected in these difficult times. Once my call is answered my request/Problem is resolved with speed, efficiency and empathy. In summary: An excellent efficient service from both the front line staff at Ambrose and the Doctors. one last point : This morning I called at 1158hrs to book an appointment and was given a date immediately then at 1208hrs I received a txt confirming my appointment. Thank you very much.
Visited March 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Not a good service at all - who is in charge?
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2023
The receptionist decides who sees a doctor and who doesn't. Default seems to be to send as many as possible to the Tollgate "wait in a queue" at 8 am, where you could be waiting for up to a couple of hours to see a doctor. How can the elderly and infirm put up with this? This reflects very badly on this practice. It used to be run much better than this. A great shame on the community. It's akin to something like a barber shop than a GP Practice I'm afraid.
Visited March 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
We are sorry to hear about your difficulty. Our receptionists are trying to be as helpful as possible and doing their best under different circumstances. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Supportive and kind Surgery
Rated 5 stars out of 5
by Teresa Dawn Bain - Posted on 14 March 2023
The reception so good and helpful Extremely efficient when sending a message for the doctor or surgery requests
Visited February 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Fantastic surgery simply the best
Rated 5 stars out of 5
by Kelly cutler - Posted on 07 March 2023
This doctors surgery in my eyes is simply the best I absolutely love this surgery the staff are very friendly and kind always goes out of their way to help you I’m so very happy I’ve found them before I moved to this surgery I was going through a lot with my menopause and I felt like I was not being listened to until the day I moved to this surgery I called them and told them that I was in my menopause and they helped me so much I got to speak to a menopause specialist and for the very first time I felt like I was being listened to I told the doctor what I was going through with the menopause and the menopause Dr knew what I needed and put me Straight on the HRT from that day my life changed for the better I cannot thank the menopause Dr enough simply the best in my eyes an angel I’m back doing the things I loved doing the symptoms I was having are much more better and this is all thanks to the menopause Dr at this surgery I would most definitely recommend this surgery to everyone and for the lady’s like me who are going through the menopause please go to this surgery they do have fantastic wonderful menopause Drs it’s thanks to them I’m back living my life again they do listen and help so much they are an angel they all are an Angels .
Visited February 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Supportive
Rated 5 stars out of 5
by Teresa - Posted on 27 January 2023
My experience is yes it can be a long wait to get through on phone and a long wait but I know the reception can only give you an appointment if available and overall I’m very happy and each GP is superb
Visited January 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.