Ambrose Avenue Group Practice
76 Ambrose Avenue, Colchester, Essex, CO3 4LNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling patient care
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Phoned at 8am and waited 2hours 17 minutes for an answer. Only to be told no appointments available at all and to either attend as an emergency walk-in or go to a&e. Receptionist was rude and unhelpful and hung up!
Visited January 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
Thank you for your comments. Our staff continually receive training on customer service skills, and we apologise for your bad experience. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Excellent Practice (Walk-in at Tollgate)
Rated 5 stars out of 5
by Wendy Wright - Posted on 21 February 2023
Apart from having to queue outside in the cold, once inside the staff were very efficient in marshalling everyone. I saw a new GP who was brilliant, he took time to listen to my woes then arranged scans and medications and explained everything clearly to me. I know times are very difficult for the surgery at the moment but I received top class service, it just took a little patience. Thank You
Visited January 2023
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Help always there
Rated 5 stars out of 5
by Mr Brian Clark - Posted on 14 November 2022
Sometimes they are very busy. However I am always able to get advice or see a medical professional.
Visited November 2022
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
The staff at Ambrose Avenue Group Practice would like to thank you very much for your comments we really appreciate it.
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Review titled Pointless telephone contact
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
Waited over 45 minutes for telephone to be answered. Required appointment to see doctor told no appointments available for at least 2 weeks unless I queued out side tollgate surgery from 8 am. Why not say there are no appointments before I had to wait 45 minutes?
Visited October 2022
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
We are sorry to hear about your experience in 2022. Our staff is working hard to ensure the telephone lines are answered promptly. We appreciate your comments and are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)
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Review titled Telephone waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 17 September 2022
Looking at reviews from 2021 nothing has changed as far as the telephone system is concerned. I have now come to the conclusion it is quicker for me to spend half an hour to walk to the surgery and back rather than try to phone. I’m lucky that I am mobile enough to do it. The appointment system is diabolical. An elderly neighbour of mine was very I’ll. (when she did see a doctor she was told to go to a&e) She was waiting on the phone for 25 minutes only to be told to go to the walk in at 8. 30 the next day. She didn’t go because she was too Ill. I went up at 7.45 the following day and there were already 9 people in the queue. Another neighbour bought her up at 8.30. We waited until 10.15 to see a doctor. Having said all that. I find the staff very helpful in difficult situations. It’s the systems that need sorting out and streamlining.
Visited September 2022
Review titled Ambrose Avenue Group Practice
Replied on 05 March 2024
We are sorry to hear about your experience in 2022. Our staff is working hard to ensure the telephone lines are answered promptly. We appreciate your comments and are working hard to improve our services. If you would like to discuss this in person, I am happy to do so. Many thanks, Annie Bailey (Practice Manager)