Ambrose Avenue Group Practice
76 Ambrose Avenue, Colchester, Essex, CO3 4LNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very difficult to contact, especially to make an appoin
Rated 1 star out of 5
by Linda Meredith - Posted on 14 April 2025
Amine is not user friendly, takes too long and far too much effort when feeling unwell. I was actually speaking to a receptionist regarding some results but she couldn’t /wouldn’t make me an appointment to see a doctor. I had to do this via Amina , and guess what? The appointment team rang me back! A waste of my time and doubling their workload. No apppintments for 10days. I was sent a text msg with available appointment days for a review, the link didn’t work, again had to phone, took ages and was only offered a telephone appointment, not acceptable for an Asthma review. Contacting the surgery is a nightmare, very stressfull.
Visited April 2025
Ambrose Avenue Group Practice has not yet replied.
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Review titled Good practice bad service
Rated 3 stars out of 5
by Michelle Williamson - Posted on 16 April 2025
Trouble with getting an appointment, can’t see doctor you want to see anymore!, gone are the days you see your actual doctor who should know your health record. Get appointment with a nurse practitioner that undermines you. I know when I have tonsillitis!!! Said couldn’t see anything! I can see the white patches and in throat and voice box sore. Told viral and clear off basically. They even turned my mum away never mind 7 hours at an and e prior. She needed to see her doctor. Absolutely poor care and for the elderly this new system is diabolical , need more phone lines, more staff to man the phones and go back to the old system and be able to book appointments with a doctor you want to see and also in advance. I’m desperate to see my diabetic nurse and been fobbed off!. I couldn’t make my appointment on 3rd April due to illness ended up emailing to tell surgery! And asked for a new appointment and I’m being fobbed off! She sees me monthly due to my problems. I need to see her! Sort this mess out. Fuming to say the least.
Visited April 2025
Ambrose Avenue Group Practice has not yet replied.
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Review titled Excellent and efficient service
Rated 5 stars out of 5
by Lydia cunningham - Posted on 07 April 2025
Was able to request a prescription change and all sorted very quickly. The lady was lovely and explained things clearly and very quick response too. Thank you
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 10 April 2025
The team at Ambrose Avenue Group Practice truly values your feedback. Your comments inspire us to continually improve and deliver the best care possible. Thank you for taking the time to share your thoughts with us.
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Review titled Helpful Receptionist
Rated 3 stars out of 5
by Mrs Jennifer Allen - Posted on 03 April 2025
Spoke to receptionist at the Tolgate Centre (03/04/2025) she was extremely pleasant and helpful, nothing was to much trouble!
Visited April 2025
Review titled Ambrose Avenue Group Practice
Replied on 10 April 2025
The team at Ambrose Avenue Group Practice truly values your feedback. Your comments inspire us to continually improve and deliver the best care possible. Thank you for taking the time to share your thoughts with us.
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Review titled Does the left hand know what the right is doing?
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2025
Had tests doen about a month ago. Tests results were ok. Get a call weeks later telling me that a doctor needs to call me about one of the results. No other information given by the person who called me. Informed them that the tests were ok but was told someone (who knows who) will call me the p.m of the next day. No-one called. This practice used to be really good.What a shame.
Visited January 2025
Review titled Ambrose Avenue Group Practice
Replied on 23 February 2025
I apologise for the frustration you have been experiencing recently. We appreciate your feedback, as it helps us identify and resolve any issues and improve our services. If you would like to discuss this matter further, please feel free to reach out to a member of our management team.
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Review titled Transferred me from another surgery which I hadn't requested
Rated 1 star out of 5
by Anne - Posted on 05 April 2025
I was quite happy at Turner Road after leaving this surgery however without my consent/request or signature they sent an email to deregister me from them and I get an email saying I'm registered with Ambrose again. Contacted 3 times always promised someone will call back and now in March still no answers.... awful service!!!
Visited January 2025
Review titled Ambrose Avenue Group Practice
Replied on 10 April 2025
We genuinely regret to learn about your experience, and I want to assure you that we take every complaint seriously. Your feedback is invaluable to us, and we are committed to conducting a thorough investigation to address your concerns effec-tively. We will keep you informed throughout this process, especially if it takes long-er than anticipated. If you’d like to discuss this matter in person, I would be eager to meet with you. En-suring your satisfaction and comfort is our highest priority, and we welcome the op-portunity to make things right. Thank you for your understanding and patience during this time. Warm regards, Annie Bailey Practice Manager
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Review titled Dishonest
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2025
My youngest had an urgent referral. I requested a private referral as there was no firm time for his consultant appointment and there was a private appointment at a local hospital available in a few days. When the referral was ready, the surgery contacted my ex instead. Upon collection they were told they weren’t allowed the referral letter, and that we couldn’t go private as “private hospitals don’t do that”. I called again, and was told that there was a mistake and letter would be ready today. I called to check that it was being done and was told I needed to get my child to call instead - who was at school - as they realised they needed consent. We went in person, where I was told that no referral had been written and there was no note saying it needed to be done. The available private appointment is tomorrow and I’ve been told to call in the morning to once again ask for a private referral. It’s taken nearly a week. Needless to say we’ll be registering elsewhere.
Visited January 2025
Review titled Ambrose Avenue Group Practice
Replied on 23 February 2025
Thank you for bringing your negative experience to our attention. We are committed to providing excellent service to our patients promptly, and I apologize for any inconvenience this may have caused. If you would like to discuss this matter further, please reach out to a member of our management team.
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Review titled Generally a great practise
Rated 5 stars out of 5
by Rebecca Race - Posted on 06 January 2025
I visited the practise the other day and was given an appointment for the nurse practitioner for that morning. My appointment was running late 45 minutes or so, which was fine I appreciate not everyone fits in to a 10 minute window ….however at my appointment I realised why we were all waiting along time, the practitioner was a lovely lady but her conversations went on and on. I was pleased to get out as I was working from home and my boss had given me time out for this appointment. I had to ask the pharmacist how to take the prescribed ointment….he replied as advised by the practitioner….that information I never received. I was also concerned as my rash was looked at and touched and no washing of hands before and after and she let me out and went and called the next patient in. Hoping a word could be had to keep patients appointments on time, by cutting back on the general chitchat…as good as it is to chat !
Visited December 2024
Review titled Ambrose Avenue Group Practice
Replied on 23 February 2025
The staff at Ambrose Avenue Group Practice sincerely appreciates your wonderful comments. We are dedicated to providing our patients with the highest quality care, and your feedback is truly valued.
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Review titled Inadequate appointment system
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2024
Received a text message from Ambrose Avenue requesting that I book a routine appointment as blood test abnormal. Tried to call at 8.00am today was on hold for nearly an hour had to hang up to start work. (1hr) Called again at 11.50 was holding on until 1.00, I then hung up again as thought the surgery was closed. (1hr 10mins) Called at 14.30 was on hold for 25 mins, when they answered they said call back tomorrow at 8.00. My questions to the practice manager are: - Why does this surgery shut everyday between 12.30 and 1.30 for staff training? A key time when those that work can call. - If your blood test results are abnormal why does the surgery not contact you to book the appointment or send you an appointment. - What does this surgery deem as normal waiting times? Do they think over an hour is acceptable. To ensure they are providing an adequate service do they monitor call waiting times to see where improvement is needed - for example how many people had to wait over an hour for the month of October/November etc. Ambrose Avenue - you should and can do better. It's no wonder that you are accepting new patients and other surgeries are not.
Visited November 2024
Review titled Ambrose Avenue Group Practice
Replied on 23 February 2025
Thank you for sharing your experience. We are truly sorry to hear about the challenges you've faced in securing an appointment. We want to assure you that we are committed to providing the best possible service. You can now submit your appointment request online through our system, Anima. Additionally, we offer online appointments that can be booked via the NHS App for both face-to-face and telephone consultations (please note that our online appointments open 48 hours in advance). We understand that our surgery can be busy, but we always prioritise emergency cases. If you would like to discuss this matter further, please speak to a member of our management team.
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Review titled Great and very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2024
The pharmacist was extremely helpful and very kind. He assisted me and brought me a glass of water while I was in pain. He communicated with the receptionist to help me seeing my GP. I wish him all the success in his job. Thank you
Visited November 2024
Review titled Ambrose Avenue Group Practice
Replied on 23 February 2025
The staff at Ambrose Avenue Group Practice sincerely appreciates your wonderful comments. We are dedicated to providing our patients with the highest quality care, and your feedback is truly valued.