Amwell Group Practice
4 Naoroji Street, Islington, London, Greater London, WC1X 0GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Review
Rated 5 stars out of 5
by richard clayton - Posted on 10 January 2024
I have always been very impressed with the the Practice. I have been able to see a GP about 7 times in the last 2 months with problems concerning my arthritic lumbar spine and with bronchitis (which is serious because I have been diabetic since 1993). Both the receptionists answering my phone calls and the various GPs who have treated me have been friendly, courteous and very helpful. They have addressed my concerns speedily, efficiently and effectively. In view of the negative comments made by friends and family about the inability to gain access to GPs, I can only thank the practice for providing such an excellent service.
Visited January 2024
Review titled Amwell Group Practice
Replied on 08 February 2024
Dear Mr Clayton, Thank you so much for taking the time to leave this review for us. It means such a lot to all of us here at the practice. I am sorry to hear that you have been in need of our services, but pleased that that you had a good experience when you were here. I am especially pleased to hear that you were treated courteously as treating our patients with respect is an important value to us. With kind regards, Dr Rose MacDonald Partner
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
The practice receptionist was efficient and friendly. It’s a nice clean waiting room and my GP was running on time. My GP didn’t make me feel rushed in anyway, he has been my GP a long while and is always understanding and listens carefully. We discussed my test results and the way forward. He was very positive and I felt very confident when leaving.
Visited October 2023
Review titled Amwell Group Practice
Replied on 08 February 2024
Dear Patient, Thank you for taking the time to leave this review, and I am sorry - I missed this when you posted it in November. I am pleased that you had a good experience with your GP and that you have had continuity of care with this doctor for some time. And I am especially pleased to hear that you left feeling positive. Good news. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Brilliant practice & care
Rated 5 stars out of 5
by Katie - Posted on 06 October 2023
I'm fortunate that I don't have to use my surgery much but, on the recent occasions that I've needed to for a couple of non-urgent issues, I've been delighted with my care. I've been able to secure the kind of appointment needed very easily, received great care from both a doctor and a physio, and had lovely experiences with the reception staff. Thank you so much to you all for being so kind and caring!
Visited October 2023
Review titled Amwell Group Practice
Replied on 19 October 2023
Dear Katie, Thank you for taking the time to leave us this lovely review. It is really good to hear some positive feedback about our newest team member, our physiotherapist Alan. He is a brilliant physio and we are delighted to have him on the team, he represents a great resource for our patients who can now book directly in with a physio for a consultation regarding a new episode of muscle or joint pain. He shares our ethos of providing excellent patient care and I am so pleased that this was your experience. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Seriously good practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
This is a really good practice. Our particular doctor is all that you could ask for in a GP - helpful, knowledgeable, efficient, friendly, easy to talk to, and somehow magically always seems to have enough time not to rush you. He gives you confidence. And all the other medical staff, the nurses, doctors and pharmacists I have talked to are also approachable, reliable, nice and very competent. I would also like to put in a word for the reception staff. They too are uniformly friendly, really good at their jobs, and will go the extra mile to make sure you are getting what you need. Thanks to them there is a good atmosphere in the surgery which you feel from the minute you walk in. I was unbelievably impressed the other day, listening to the receptionist talking on the phone to someone who, it sounded, was saying the same thing over and over again and asking the same questions over and over again. The receptionist’s patience and helpfulness throughout were astonishing - I would have been climbing the walls.
Visited September 2023
Review titled Amwell Group Practice
Replied on 02 October 2023
Dear Patient, Thank you so much for taking the time to leave us this positive review. It is so helpful for us to hear about good experiences, we can learn as much from these types of feedback as from negative comments. You have been generous in mentioning all of the different team members here at Amwell and this is very much appreciated. This has been passed on to the whole team, and this in turn contributes to the good atmosphere that you noted during your recent visit. Thanks again. Yours, Dr Rose MacDonald GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Helen R - Posted on 04 September 2023
Partners, salaried docs and nurses great. Receptionists patient and kind. Internet systems for patients rather clunky so roll-on the day that ordering repeat prescriptions online works without needing to complete e-consult or phoning a few days before. Ridiculous that caps for general practitioner and internet systems can't be used in reviews like this. All that private investment and outsourcing of bits of NHS not working.
Visited September 2023
Review titled Amwell Group Practice
Replied on 11 September 2023
Dear Helen, Thank you so much for taking the time to leave this lovely review. We are all so touched that you feel the clinicians and reception staff are good and kind. Kindness is one of our key shared values. I fully take on board your frustrations with online prescriptions ordering. We have received this feedback from other patients too and have been working behind the scenes to test our systems and to ensure that our website is fully up to date and functional, and that our reception staff know how to troubleshoot prescriptions issues. With warm regards, Dr Rose MacDonald GP Partner
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Review titled Great Reception Team
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
I wish to commend the receptionists. Last week I gave a letter requesting medications as I am going away. She read the letter and immediately transcribed it onto the computer. This expedited matters and I am grateful. The ladies on the reception desk are always efficient and courteous in dealing with patients.
Visited September 2023
Review titled Amwell Group Practice
Replied on 02 October 2023
Dear Patient, Thank you so much for taking the time to leave this positive review. We really appreciate feedback and it is great to hear that you have had a good experience with our reception team. I will make sure that this review is shared with my receptionist colleagues. It is very helpful to have this information about your specific experience so that we can carry on doing the things that make life easier for our patients. Thanks again. Yours, Dr Rose MacDonald GP Partner
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Review titled Amazing
Rated 5 stars out of 5
by Josie Crowder - Posted on 09 October 2023
I have been a patient at the practice for 35 years and now my son is too. I just wanted to say how incredible the practice is; both the GPs and reception staff go above and beyond. My family and I have been looked after so well all of these years. We get appointments and referrals so fast Everybody is so caring, compassionate and truly help you and look after you. So so grateful.
Visited September 2023
Review titled Amwell Group Practice
Replied on 19 October 2023
Dear Josie, Thanks you so much for taking the time to leave us this fantastic review. Your family must be some of our longest registered patients and I am so pleased that you have felt well served by Amwell over the years. It is especially touching to the team that you have found the service we have provided to be caring and compassionate as this is certainly our aim. We will work hard to continue proving you with a good experience. With kind regards, Dr Rose MacDonald GP Partner
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Review titled Always attentive and responsive
Rated 5 stars out of 5
by Shirin Tata - Posted on 19 September 2023
GP listened to all my points and addressed each with care. I felt at ease and in way rushed. After the appointment she messaged me twice with follow-up information. I must also add Reception are always kind and helpful.
Visited September 2023
Review titled Amwell Group Practice
Replied on 02 October 2023
Dear Shirin, Thank you for taking the time to leave this positive review and I am so pleased to hear that you had a good experience of care here at Amwell with both out reception team and the GP you saw. We really appreciate this feedback. Yours, Dr Rose MacDonald GP Partner
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Review titled Fantastic practice and wonderful staff
Rated 5 stars out of 5
by Jane Evans - Posted on 10 October 2023
I always have a very positive appointment at Amwell Street, starting with the receptionist & great doctors
Visited September 2023
Review titled Amwell Group Practice
Replied on 19 October 2023
Dear Jane, Thank you so much for leaving this lovely review. It is much appreciated and I am so pleased that you have had a good experience at our surgery. With kind regards, Dr Rose MacDonald
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Review titled Great Medical Centre all round
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
this is a busy practice however I don't feel rushed or not thought of. All staff reception and medical are friendly and approachable. they care about their patients and the local community
Visited August 2023
Review titled Amwell Group Practice
Replied on 08 February 2024
Dear Patient, Thank you so much for taking the time to write this review. I am so pleased to hear that you don't feel rushed and that the reception team are friendly and approachable. I will make sure this is shared with the team. Thanks again, Dr Rose MacDonald GP Partner