Ancoats Urban Village Medical Practice
Old Mill Street, Manchester, Lancashire, M4 6EEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Ancoats Urban Village Medical Practice.
Reviews
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Review titled Amazing
Rated 5 stars out of 5
by Rebecca Opoku Frimpong - Posted on 16 May 2023
I was called the very day I filled the forms to visit GP. I was offered appointment the same day and the Doctor was great.
Visited May 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you so much for taking time to leave us such a lovely comment. We'll pass on your comments to the team - it really does make a difference to get feedback from our patients Many thanks Kay Kay Keane Practice Manager
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Review titled Highly recommended
Rated 5 stars out of 5
by Gill S - Posted on 18 May 2023
I have been a patient at this practice for several years. Every interaction with staff has been a joy. Everyone has been friendly, helpful & respectful. Whenever I have an issue, all treatment options are discussed in detail & I’m given options in treatment paths. The follow ups are great & on a whole I feel valued & human, rather than just a number.
Visited April 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 19 May 2023
Dear Gill Thank you so much for taking time to review the service you have received at Urban Village Medical Practice. We strive to offer the best personalised care and treatment to our patients and we are delighted to hear that we have done that for you. We will ensure that your feedback is shared with our team Best wishes Kay Keane Practice Manager
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Review titled Poorly run practice
Rated 2 stars out of 5
by Anonymous - Posted on 13 March 2023
The online service is incredibly poor, even if you want to book an appointment weeks in advance, you have to be online specifically to use the online form. They then close it seemingly when they want and even block off certain topics on the website, For example I could only get to this review by selecting 'Good Experience' When you select 'Poor Experience' it tells you the form is closed. That is very very dodgy. It should not be that hard to pre book a basic appointment for weeks down the line. I genuinely feel for people with serious issues with this practice and getting through. The site and booking appointments is an absolute disaster. In terms of the doctors/nurses, they always do a great job when you can get in to see them. The entire admin side/reception/booking has gone horrendous.
Visited March 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you for reporting this to us, we have investigated and we can see that there is an error on our forms. We have now reported that to our supplier and this should be rectified. We always appreciate patient comments and concerns, this is a great way for us to improve our services. Thank you for your comments Kay Keane Practice Manager
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Review titled Fabulous practice
Rated 5 stars out of 5
by Freda - Posted on 23 February 2023
Been with urban 5 years now I have never received such brilliant care with every visit . from the reception to the doctors nothing has every Been too much trouble thank you
Visited February 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 23 February 2023
Dear Freda Many thanks for taking the time to leave a review, we appreciate all feedback, negative or positive. We are pleased to hear the care provided from our clinical team and admin staff has been of a good standard, this is important to us. With regards. Michelle Carmichael Practice Business Manager
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Review titled Terrible receptionists
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
Receptionists are so vile. Your website clearly states 3 ways to book an appointment- online form, ring up or visit the desk. I visited the desk and got a very nasty “no you can’t, you have to go online” So I said then can you pass on to management that your website needs updating to save other patients time. She smirked and responded “ok” - not the first issue I’ve had with receptionists here. I used to shout about how good this doctors was but in the last year it’s slipped majorly
Visited January 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 17 September 2024
Dear patient, thank you for taking the time to review the service that you received from the reception team at Urban Village Medical Practice. We can see from your response that you visited the practice in January 2023, which is now over 20 months ago. While we will address your concerns today, we note that the team has undergone some significant changes and improvements in this time. Your experience does not reflect the standard of service we strive to provide, and I apologise for any inconvenience you have previously faced. We appreciate your feedback regarding the discrepancy between our website information and the service you received and this has been addressed with our team during the last 20 months. I will ensure that this matter is brought up again in our reception team training and that our team is reminded of the importance of clear and courteous communication. Your comments will be used to help us improve our services, and I hope we can restore your confidence in our practice. With kind regards Kay Keane Practice Manager