Ancoats Urban Village Medical Practice
Old Mill Street, Manchester, Lancashire, M4 6EEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Ancoats Urban Village Medical Practice.
Reviews
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Review titled Honest and caring
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
Really appreciate the honest and caring manner. Very much human to human in nature rather than feeling objectified as a patient
Visited May 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you so much for your positive review, we really appreciate you taking time to comment on the service that you received. We always share feedback with the team, so we will make sure your review is included With thanks Kay Keane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Pamela Reilly - Posted on 15 May 2023
This practice goes above and beyond to help its patients. They offer same-day and routine appointments. All requests are triaged by GPs, and there are never more than four people queuing to get through to reception, unlike other practices I've heard of. They are very professional and offer a wide range of services to the local community. They also give their patients time instead of rushing through the appointment.
Visited May 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you so much for your positive review, we really appreciate you taking time to comment on the service that you received. We always share feedback with the team, so we will make sure your review is included With thanks Kay Keane Practice Manager
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Review titled A great GP surgery
Rated 5 stars out of 5
by Louise Garrigos - Posted on 15 May 2023
Urban Village is the best GP surgery I’ve been to. The online forms are easy to use, the team is very responsive. I usually get a confirmed appointment within 2 to 3 hours, same day if relevant. They are also good at making sure you don’t miss anything, as when they called me after my son was born to register him at the practice. The care is good and the staff is very friendly, I couldn’t fault it.
Visited May 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you so much for your positive review, we really appreciate you taking time to comment on the service that you received. We always share feedback with the team, so we will make sure your review is included With thanks Kay Keane Practice Manager
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Review titled Flexible around work
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
I phoned up and said I worked 8.30-4.30 and it was hard to get time for appointments so they made sure to book me a 8am appointment as this was the best they could do Nurse that did my observations was super friendly and chatty and put me at ease to have my blood pressure and bloods taken
Visited May 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you so much for your positive review, we really appreciate you taking time to comment on the service that you received. We always share feedback with the team, so we will make sure your review is included With thanks Kay Keane Practice Manager
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Review titled Good GP, but a little too late
Rated 4 stars out of 5
by Anonymous - Posted on 15 May 2023
Basically, it took 3 weeks from the moment I started developing the symptoms until I finally got to see the doctor. The doctor was lovely, but she couldn't help me too much by then. So I spent a few weeks feeling pretty lousy without any treatment. So again, the staff at the clinic are always super helpful, but the waiting time is really bad.
Visited May 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you so much for your positive review, we really appreciate you taking time to comment on the service that you received. All clinical requests are reviewed by our team of navigators and clinicians to make sure you get to see the right person at the right time. I am sorry you don't feel that we got it right this time. We always share feedback with the team, so we will make sure your review is included With thanks Kay Keane Practice Manager
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Review titled An outstanding practice
Rated 5 stars out of 5
by David Redford-Crowe - Posted on 15 May 2023
I would highly recommend the practice which always exceeds my expectations. Every member of staff goes above and beyond. I would especially like to pay tribute to the clinical staff whose medical expertise is best in class. I have been treated with the utmost respect and genuine kindness and empathy every time that I have visited the practice. I consider myself extremely privileged to be registered as a patient at the surgery which represents the very best of the NHS. Thank you, thank you, thank you!
Visited May 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you so much for your positive review, we really appreciate you taking time to comment on the service that you received. We always share feedback with the team, so we will make sure your review is included With thanks Kay Keane Practice Manager
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Review titled Great GP Practice
Rated 5 stars out of 5
by Frank McCann - Posted on 15 May 2023
Recently registered with Urban Village Medical Practice - the experience so far has been absolutely excellent
Visited May 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you so much for your positive review, we really appreciate you taking time to comment on the service that you received. We always share feedback with the team, so we will make sure your review is included With thanks Kay Keane Practice Manager
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Review titled Amazing
Rated 5 stars out of 5
by Rebecca Opoku Frimpong - Posted on 16 May 2023
I was called the very day I filled the forms to visit GP. I was offered appointment the same day and the Doctor was great.
Visited May 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you so much for taking time to leave us such a lovely comment. We'll pass on your comments to the team - it really does make a difference to get feedback from our patients Many thanks Kay Kay Keane Practice Manager
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Review titled Highly recommended
Rated 5 stars out of 5
by Gill S - Posted on 18 May 2023
I have been a patient at this practice for several years. Every interaction with staff has been a joy. Everyone has been friendly, helpful & respectful. Whenever I have an issue, all treatment options are discussed in detail & I’m given options in treatment paths. The follow ups are great & on a whole I feel valued & human, rather than just a number.
Visited April 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 19 May 2023
Dear Gill Thank you so much for taking time to review the service you have received at Urban Village Medical Practice. We strive to offer the best personalised care and treatment to our patients and we are delighted to hear that we have done that for you. We will ensure that your feedback is shared with our team Best wishes Kay Keane Practice Manager
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Review titled Poorly run practice
Rated 2 stars out of 5
by Anonymous - Posted on 13 March 2023
The online service is incredibly poor, even if you want to book an appointment weeks in advance, you have to be online specifically to use the online form. They then close it seemingly when they want and even block off certain topics on the website, For example I could only get to this review by selecting 'Good Experience' When you select 'Poor Experience' it tells you the form is closed. That is very very dodgy. It should not be that hard to pre book a basic appointment for weeks down the line. I genuinely feel for people with serious issues with this practice and getting through. The site and booking appointments is an absolute disaster. In terms of the doctors/nurses, they always do a great job when you can get in to see them. The entire admin side/reception/booking has gone horrendous.
Visited March 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 18 May 2023
Thank you for reporting this to us, we have investigated and we can see that there is an error on our forms. We have now reported that to our supplier and this should be rectified. We always appreciate patient comments and concerns, this is a great way for us to improve our services. Thank you for your comments Kay Keane Practice Manager