Ancoats Urban Village Medical Practice
Old Mill Street, Manchester, Lancashire, M4 6EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fabulous practice
Rated 5 stars out of 5
by Freda - Posted on 23 February 2023
Been with urban 5 years now I have never received such brilliant care with every visit . from the reception to the doctors nothing has every Been too much trouble thank you
Visited February 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 23 February 2023
Dear Freda Many thanks for taking the time to leave a review, we appreciate all feedback, negative or positive. We are pleased to hear the care provided from our clinical team and admin staff has been of a good standard, this is important to us. With regards. Michelle Carmichael Practice Business Manager
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Review titled Terrible receptionists
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
Receptionists are so vile. Your website clearly states 3 ways to book an appointment- online form, ring up or visit the desk. I visited the desk and got a very nasty “no you can’t, you have to go online” So I said then can you pass on to management that your website needs updating to save other patients time. She smirked and responded “ok” - not the first issue I’ve had with receptionists here. I used to shout about how good this doctors was but in the last year it’s slipped majorly
Visited January 2023
Review titled Ancoats Urban Village Medical Practice
Replied on 17 September 2024
Dear patient, thank you for taking the time to review the service that you received from the reception team at Urban Village Medical Practice. We can see from your response that you visited the practice in January 2023, which is now over 20 months ago. While we will address your concerns today, we note that the team has undergone some significant changes and improvements in this time. Your experience does not reflect the standard of service we strive to provide, and I apologise for any inconvenience you have previously faced. We appreciate your feedback regarding the discrepancy between our website information and the service you received and this has been addressed with our team during the last 20 months. I will ensure that this matter is brought up again in our reception team training and that our team is reminded of the importance of clear and courteous communication. Your comments will be used to help us improve our services, and I hope we can restore your confidence in our practice. With kind regards Kay Keane Practice Manager