Appletree Medical Practice
47A Town Street, Duffield, Belper, Derbyshire, DE56 4GGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst practice I’ve experienced in my lifetime
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2024
I have found trying to ‘use’ this practice as a patient so stressful that my partner has to phone or call in person for me. I find the reception staff impenetrable, one recent example is where I told them that I am not a regular visitor to the doctors so I need to have the procedures explained regarding blood tests etc, I could not get a clear answer from them. It took several phone calls to get this cleared up. I saw a consultant and am now trying to get the prescriptions on the NHS (my consultant wrote to the surgery), again could not get a clear answer from reception about how I go about getting this arranged, would I need an appointment? In the end I made an appt as I was running out of medication (not sure if this required and may be taking an appt from someone who needs it?) the final straw was discovering on the NHS app that my blood tests reveal 4 abnormal results but I was only told about one of them. My condition means that I become stressed and anxious far quicker than ‘normal’ but find using this practice makes me feel far worse than before I engaged, which is not right. I must stress that at no point did I get into any arguments with the staff either in person or over the phone as I just don’t have the emotional energy to do so. I have decided to change to another practice.
Visited May 2024
Review titled Appletree Medical Practice
Replied on 11 June 2024
Thank you for taking the time to provide such detailed feedback about your experience at our practice. We deeply regret that our service did not meet your expectations and that you found it stressful to navigate our procedures. We apologise for any confusion and frustration you experienced with our reception staff and the lack of clear communication regarding your blood tests and prescription process. This is not the level of service we strive to provide, and we understand how this could exacerbate your condition and cause unnecessary stress. Please know that your comments have been taken seriously, and we are committed to improving our communication and patient support. We will review our procedures to ensure that all staff are fully equipped to provide clear and helpful information to all patients, especially those who may not visit frequently and need more guidance. We are also sorry to hear about the issues with your blood test results. It is crucial that all aspects of your health are communicated effectively, and we will address this with our medical team to prevent such oversights in the future. We wish you the best of health and success with your new practice. If you have any further concerns or if there is anything we can do to assist during your transition, please do not hesitate to contact us directly. Kind Regards Lianne Burke Practice Manager
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Review titled Caring, reliable and professional GP
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
I have just received feedback today from the GP who referred me to a number of services back in February. My ultrasound took place on Monday and a text came two days later from the surgery. The GP responded quickly each time following my appointment and although much of it was self-referral, I am very happy with the continuity and care. Thank you
Visited May 2024
Review titled Appletree Medical Practice
Replied on 11 June 2024
Thank you for sharing your positive experience with our practice. We are delighted to hear that you are satisfied with the continuity and care you received, particularly with the timely feedback and responses from your GP. It’s great to know that your ultrasound appointment and the subsequent follow-up were handled efficiently. We strive to provide prompt and comprehensive care to all our patients, and your kind words affirm that we are on the right track. Thank you for your trust in our services. If you need any further assistance or have any additional feedback, please do not hesitate to contact us.
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Review titled Praise for Receptionist mm
Rated 5 stars out of 5
by Jane Allison-Knowles - Posted on 31 May 2024
I have had difficulty reordering prescription drugs. I have been using the NHS App to do so since it became available. The items I needed were not available to order. The receptionist (mm)I dealt with was extremely helpful. Although the computer system was proving difficult. One issue was that for 2 items the system clearly had not logged the last issue dates and for the third, Gabapentin, it was not on the App as a repeat at all. The receptionist was very patient, helpful, professional and pleasant. She has sent the request to a clinician to follow up. For which I am very grateful. The items are both essential to my daily well being, one for epilepsy, the others to help control of chronic pancreatitis. I would add that my dealings with all the reception staff are always excellent and they are a credit to the practice.
Visited May 2024
Review titled Appletree Medical Practice
Replied on 11 June 2024
Thank you very much for taking the time to share your experience with our practice. We are glad to hear that despite the challenges you faced with reordering your prescription drugs, you found our receptionist to be extremely helpful, patient, and professional. It's great to know that the receptionist could assist you effectively and ensure that your request was sent to a clinician for follow-up. We understand how essential your medications are for your daily well-being, and we are committed to making sure you receive them without unnecessary hassle. We also appreciate your kind words about our reception staff. It’s always encouraging to hear positive feedback, and we will make sure to pass your compliments on to the team. Thank you again for your patience and understanding. If you have any further concerns or need additional assistance, please don't hesitate to reach out. Kind regards Lianne Burke Practice Manager
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Review titled Bad at dealing with Sick Notes
Rated 3 stars out of 5
by Anonymous - Posted on 03 November 2023
So I had surgery on the 20th of October and I’ve been trying to attain a sick note from the GP. This keeps being refused even though I am incapable of driving or walking currently. The reason I keep getting is it has to be the hospital as they gave me the original. From speaking to the hospital, this is not the case as they can only provide the initial as I’ve been discharged and do not require a follow up appointment. Even though the hospital have rang up the practice and requested them to provide me a sick note, this is still being refused. This is the first time I have needed a sick note and they have me feel throughout this experience that my health does not matter and that it is not an urgent reason to have a sick note after surgery.
Visited November 2023
Review titled Appletree Medical Practice
Replied on 03 November 2023
Dear Patient, Thank you for your feedback and I am sorry you have had a negative experience. On reviewing the information provided, I can confirm that the duty to provide a medical statement (sick note) rest with the doctor who has clinical responsibility for the patient at the time. Hospitals are required to provide all statements for Social Security and Statutory Sick Pay purposes and statements for both inpatients and outpatients who are incapable of work. DWP have reminded hospital doctors of their responsibility to issue Med 3s in guidance which has been published on the DWP website and sent to Chief Executives of all NHS Trusts in England and Health Boards in Scotland and Wales. If you are still struggling to obtain your sick note from the hospital, I would be happy to help facilitate this, please do not hesitate to contact me. Regards Lianne Burke Practice Manager
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Review titled Amazing service!
Rated 5 stars out of 5
by R Fallows - Posted on 08 December 2023
I know there is such a lot of bad press surrounding GP surgeries at the moment but I honestly can't fault Appletree. I can get through on the phone and make appointments when necessary. I turned up today and was 5 mins early, had just sat down and was called straight in. I couldn't believe it. I was greeted with a smile and warm welcome from the doctor and the receptionist. Just want to say a big thankyou to the surgery and NHS in general.
Visited November 2023
Review titled Appletree Medical Practice
Replied on 11 December 2023
Thank you very much for taking the time to leave a positive review. I will feedback to the Appletree Team, which I know will help keep a smile on their faces. Thank you
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2023
I had my routine smear test and felt so well looked after. Very knowledgeable nurse who made me feel comfortable and was able to do the procedure quickly and effectively. Thank you!
Visited June 2023
Appletree Medical Practice has not yet replied.
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Review titled Friendly, airy, safe practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Had my first "over 40" health check, the nurse was very friendly, explained everything brilliantly and I was very happy with the whole experience.
Visited May 2023
Appletree Medical Practice has not yet replied.
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
Recently moved to this practice and can honestly say they have been excellent from start to finish. My son has a learning disability and the receptionist was kind, patient and friendly. The doctor was also amazing with him….so pleased we have joined.
Visited May 2023
Appletree Medical Practice has not yet replied.
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Review titled Pretty awful
Rated 1 star out of 5
by Djb - Posted on 27 April 2023
This practice keeps changing my doctor without my consent. When phoning for an appointment expect a lengthy pre-recorded message and general difficulty. Last time I was initially refused an appointment and - when I called again - given an appointment in three weeks time with a doctor that wasn’t my G.P. When trying to get help to get with a hospital referral I was told it’s not their job, I should chase it myself. It was hard to imagine how the service could get any worse but they manage to achieve it.
Visited April 2023
Review titled Appletree Medical Practice
Replied on 09 May 2023
Dear Patient, Thank you for your feedback. I am sorry you have had a negative experience at our surgery. It is difficult to accurately respond to anonymised reviews and I would be happy to discuss this further if you would like to contact me. Kind regards Lianne Burke Practice Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Sharon Orme - Posted on 07 March 2023
The practice have always provided kind, thoughtful and prompt service for myself and my family; an excellent practice with the highest standards of care
Visited February 2023
Appletree Medical Practice has not yet replied.