Ashley Centre Surgery
Windsor Court, 9A Ashley Road, Epsom, KT18 5AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
Really quick and effective with giving me an appointment. Was rang a few hours after I put in an appointment request and then the medication was at my pharmacy by the end of the day.
Visited October 2024
Ashley Centre Surgery has not yet replied.
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Review titled Great ear suction service
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2024
Fantastic - at 77, I can now hear normally again with no hearing aids. All carried out by very understanding doctor.
Visited October 2024
Ashley Centre Surgery has not yet replied.
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Review titled Reassured
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2024
Was given a face to face with very nice new doctor last week, who I had not seen before. He was very helpful and explained in detail when I asked about my symptoms and referred me to a specialist. He didn’t rush me out of the door and was very kind and patient.
Visited September 2024
Ashley Centre Surgery has not yet replied.
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Review titled Really efficient and friendly
Rated 5 stars out of 5
by John M - Posted on 18 September 2024
The new booking and contact systems at the Ashley Centre Surgery are excellent. The whole process is now seamless, the response times are rapid with clear time frames laid out alongside action, future appointments and full written diagnosis detailed in the NHS App. Personally I have had great contact with doctors and in fact all staff members who I have found to be friendly, efficient and very focused on moving things forward. I have an issue that requires a fair amount of investigation and what has really impressed me is the number of tests and checks being carried out with nothing left to chance. The whole process has been impressively thorough.
Visited September 2024
Ashley Centre Surgery has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Sue - Posted on 05 September 2024
I was very impressed with the service that l received from both the clerical staff and the GP when I was in the surgery a few days ago. I had requested on-line a phone appointment with a GP and a prescription and received a phone call within the hour asking me to visit the surgery for a face to face appointment. I was very surprised especially as I didn't think it was urgent and not easy these days to get a face to face appointment to see a GP. I was given a time to attend which was within the hour and even though the appointment wasn't with my usual GP the doctor I saw was very nice and very thorough with her checks. Even though l had originally requested a phone appointment by having a face to face appointment one of the checks showed that I needed another appointment for a different check. All in all I was very satisfied with my visit.
Visited September 2024
Ashley Centre Surgery has not yet replied.
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Review titled Great member of staff.
Rated 4 stars out of 5
by Lorraine collin - Posted on 29 July 2024
I was having terrible trouble trying to get a repeat prescription for my mother, as everyone kept telling me that I had to deal with the hospital, and I couldn’t access the forms they wanted me to fill in. no one seemed able to help me. Then I spoke with member of staff who took responsibility and got it sorted immediately. She is a great asset to the surgery. Thank you so much you have saved me so much anxiety.
Visited July 2024
Ashley Centre Surgery has not yet replied.
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Review titled Amazing after care
Rated 5 stars out of 5
by Mrs Allen - Posted on 17 July 2024
I had to visit the nurse for follow up treatments after two small operations. The overall level of care I received from her was fantastic. Not only this, she was also very caring, polite and professional throughout. She was extremely knowledgable and gave clear advice, which then put my mind at ease. At each follow up appointment, I was subsequently treated in the same manner. I felt she went above and beyond and for this I am very grateful.
Visited July 2024
Ashley Centre Surgery has not yet replied.
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Review titled Helpful
Rated 4 stars out of 5
by Janet - Posted on 26 June 2024
I asked for a GP to contact me and they did only 2 hours later. She was charming, patient and extremely helpful.
Visited June 2024
Ashley Centre Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Ian - Posted on 10 April 2024
The practice nurse was extremely helpful and attentive in reviewing my symptoms and a face to face appointment was offered within 24 hours of me submitting my request to see a nurse. Follow up tests were scheduled within weeks of my initial consultation.
Visited April 2024
Ashley Centre Surgery has not yet replied.
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Review titled Very poor receptionist attitude
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
I was waiting to collect my wife and could not fail to witness the rudeness to the point of obstructiveness on the part of the receptionist, who blatantly answered simple questions in a manner to make the waiting patient feel small or stupid. When my wife arrived from her consultation to enquire about a blood test required by the doctor the receptionist made it seem like the arrangement was tiresome and remarked that there probably wouldn't be (blood test) slots at the surgery for ten days ( there was one almost immediately), and generally making my wife feel more uncomfortable than when she had gone for the appointment
Visited April 2024
Review titled Ashley Centre Surgery
Replied on 16 April 2024
We are sorry that you have felt it necessary to post this review anonymously. We would welcome the opportunity to discuss your experience further. Please contact Sue, our Reception Manager, who will be happy to investigate. Ashley Centre Surgery