Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Chasing up blood results
Rated 4 stars out of 5
by Anonymous - Posted on 03 November 2024
Very helpful at this enquiry nothing was too much trouble and after several calls regarding my enquiry the out come was very good thanks to the member of staff that dealt with it on the phone
Visited October 2024
Ashton Medical Group has not yet replied.
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Review titled Disorganized
Rated 2 stars out of 5
by Anonymous - Posted on 11 September 2024
I had to wait 3 weeks for an appointment, took time off work, only to be told while I was waiting for an appointment that they cannot see me as the doctor/nurse assigned to me only dealt with children. They wouldn't book me in for an appointment on the same day and now have had to wait a week and more time off from work for this. I don't belive the process should take 1 month to get an appointment.
Visited September 2024
Review titled Ashton Medical Group
Replied on 11 September 2024
Dear Patient, Thank you for sharing your feedback, and we sincerely apologise for the inconvenience and frustration caused. We understand how valuable your time is, and it is unacceptable that you were informed at the last minute that the assigned doctor or nurse was not the right fit for your appointment. This is certainly not the level of service we strive to provide. Your experience highlights an area we need to improve, particularly in ensuring that appointments are properly matched to the appropriate healthcare professional and that any issues are addressed well in advance. We regret that this caused you additional time off work and an extended wait for another appointment. We are working hard to reduce waiting times and improve our appointment system to ensure that patients can be seen as promptly as possible. If you would like to discuss this further or need any assistance with your upcoming appointment, please don't hesitate to contact our team directly. We truly appreciate your patience and understanding as we work on improving our service. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled No Service
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2024
Nearly everything I ring the practice I am not able to book an appointment for urgent matter and told to go to the hospital. Even when seen by the doctor there I end up going to the hospital. I think they increase the load on the hospital service which is already overloaded.
Visited September 2024
Review titled Ashton Medical Group
Replied on 20 September 2024
Dear Patient Thank you for taking the time to share your feedback. We're sorry to hear that you’ve had difficulty booking appointments and appreciate your concerns regarding the impact on hospital services. We strive to prioritise urgent matters and offer same-day appointments whenever possible. However, in certain cases, it may be necessary to refer patients to the hospital to ensure they receive the most appropriate care, particularly if their condition requires more immediate or specialist attention. Your feedback is important, and we’ll continue working on improving our appointment availability and processes. If you would like to discuss your experience further, please don’t hesitate to contact the practice. Thank you again for your feedback. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Unacceptable treatment i
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
I recently registered at this practice due to moving house. I was prescribed a medication from my previous practice from march however I unsure if I wanted to take it due to personal reasons. In August I felt worse and started to take the medication which really help. I requested a repeat prescription from AMG which was denied. I called the AMG and tried to explain the situation and how you I cant just stop taking the medication while I wait for consultation from AMG the receptionist didn’t really care to listen and said she will book me for consultation which was booked for 25th September @ 1130 on this day I received a a telephone from the nurse @1021 I was in the shower and had missed the call and I got a text for a questionnaire I called the practice back at 1024 literally 3mins after the missed call. I had spoken to a receptionist called nita which was really rude I tried to explain to her that I had not taken my medication for last 4 days and am scared of withdrawal symptoms has have not been feeling good since not taking the medication she was debating with me other the phone saying well the last time you took you medication was march I tried explaining to her that was the time it was prescribed but I didn’t start taking it till August. My concerns are she is not a nurse or doctor her job is not to interrogate patients about their medication or medical conditions. Simply pass the information to relevant medical professionals. Am also unsure whether my appointment was for phone call or face to face @1130 therefore am now anxious to call and confirm. I would like the practise manager to please get in touch as I tried to summaries my experience on here and not go into too much detail.
Visited September 2024
Review titled Ashton Medical Group
Replied on 25 September 2024
Dear Patient, Thank you for sharing your experience with us. We're sorry to hear about the issues you've faced and understand how frustrating this situation must be. Medication management is an important part of your care, and we always aim to ensure patient safety and adherence to medical guidance. We recognise that missing a call or experiencing a delay can cause anxiety, especially when it comes to essential medication. It’s crucial to follow medical guidance, especially with medications that should not be stopped abruptly due to potential withdrawal symptoms or other health risks. For this reason, our team prioritises reviewing prescriptions to ensure the correct and safe continuation of treatment. This can sometimes require consultations with clinicians before medications are re issued, and we apologise if this process caused distress. Regarding your interaction with Nita, we expect all staff to communicate clearly and compassionately, and we will look into this matter further to ensure our team provides the best possible service. Please contact us directly so we can arrange for a follow-up appointment and address your concerns more thoroughly. Your health and wellbeing are our priority, and we’d like to make sure this issue is resolved to your satisfaction. We appreciate your feedback, and it helps us improve the care and services we provide. Thank you for bringing this to our attention. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Always awful
Rated 1 star out of 5
by David Hardy - Posted on 03 September 2024
They delayed issuing my heart medication for almost 10 days as they're so unprofessional. They keep sending messages saying you can book appointments to see a GP through the NHS app when you just can't. Every single time I deal with them they are just hopeless. Their default response is go to online consult and if you would t take no fot an answer on the phone They simply put the phone down. The surgery is like the Marie Celeste as nobody I know ever gets to see a GP. They are apparently taking on new patients - perhaps they'd be better off looking after existing patients better first. The pharmacist isn't much better as he wanted to issue beta blockers to me when I'm bradycardiac. I struggle to believe how so many incompetent people can work in one organisation.
Visited August 2024
Review titled Ashton Medical Group
Replied on 03 September 2024
Dear Mr Hardy Thank you for sharing your concerns with us. We apologise for the frustration and distress you've experienced regarding your medication and our appointment booking system. We want to reassure you that we are committed to providing care to our patients both face-to-face and via telephone consultations. Our online consultation system is designed to ensure that every patient is properly triaged by our clinical team, allowing us to book appointments with the most relevant clinician for your needs. We understand that this process may sometimes feel impersonal, but it helps us manage patient care effectively and ensure timely attention to all cases. We are genuinely sorry to hear about the delay with your medication and any confusion you experienced with our pharmacist. This is not the standard of care we strive to provide, and we will look into these issues to ensure they are addressed promptly. Your feedback is valuable to us, and we will use it to improve our services. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly. We're here to help and want to ensure you receive the best possible care. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2024
I had an MSK appointment today for my dad who I took to Ashton Medical to have an injection in his knee. Due to dad’s very slow mobility and our arriving 15 minutes late he was told by the MSK that he “didn’t have time to do the injection” and asked us to make another appointment. It took a lot to get dad to this appointment from the care home where he lives and has his dementia management and I have very little availability to take time off work so this was not a feasible alternative. I am very unhappy with the service dad received today and would not recommend this surgery to anyone.
Visited August 2024
Review titled Ashton Medical Group
Replied on 19 August 2024
Dear Patient, Thank you for reaching out to share your experience. We sincerely apologise for the inconvenience you faced during your father's MSK appointment, and we understand how challenging it can be to coordinate care for a loved one, particularly when mobility and health issues are involved. While we deeply sympathise with your situation and your father's health needs, we must also balance the need to manage appointment times effectively. Clinicians and administrative staff work within tightly scheduled timeframes to ensure that all patients receive the care they need. Although we do try to accommodate patients who arrive slightly late, a delay of 15 minutes unfortunately exceeds the time we can feasibly allow without disrupting the care of other patients. In cases where a patient arrives late, the decision to proceed with the appointment or reschedule is left to the discretion of the clinician, based on the time available and the nature of the treatment required. We regret that this situation led to the need for rebooking, and we understand that this may not have been a convenient option for you given your circumstances. Your feedback is important to us, and we will review this case to see how we can improve our services in the future. We appreciate your understanding as we strive to ensure that all patients receive timely and effective care. If you would like to discuss this further or need assistance with rescheduling, please don't hesitate to contact us. We are here to support you and your father in any way we can. Kind Regards Mr C Hayhurst Assistant Practice Manager This response acknowledges the patient's concerns while explaining the need to adhere to appointment schedules.
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Review titled Very caring receptionist you know who you are
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2024
Yesterday I phoned the practice. I Spoke to somebody…. Obviously I can’t name her (short term meds). But when she reads this She will know!!! She just couldn’t be bothered! I told her to look at my file. She said she has, told me there was nothing on my files she didn’t look! Because she would have know what’s going on with myself. It was about meds that I needed. I got the old story we can’t do that. I told her I’m waiting for surgery and that I’ve been ordering them the last few times by telephone because I won’t be taking these meds for ever it’s only short term. She told me I’ve got todo it online. I tried but it didn’t work. I phoned back, spoke to a different girl this time. I give her my details and she said I’ll put it through as urgent. Few hours later my husband picked them up. Thank you you’re a very caring person if it wasn’t for you, I don’t know what I would have done. You’re an angel thank you so much sweetheart. You definitely will have a good career. It’s just a shame the other girl who caused me more stress than I already have shame on you
Visited August 2024
Review titled Ashton Medical Group
Replied on 02 September 2024
Dear Patient, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced during your call with our practice. We understand how important it is to have clear communication and support, especially when it comes to your health and medication needs. We are glad to hear that your issue was eventually resolved and that our patient advisor was able to assist you promptly and with care. Your kind words mean a lot to us, and we will ensure that this feedback is shared with her. Regarding the initial experience you had, we apologise that you felt unsupported. We are committed to providing high-quality service to all our patients, and your comments will help us improve. We will review this situation to ensure that such misunderstandings do not happen in the future. If you have any more concerns or need further assistance, please don’t hesitate to contact us directly. Thank you for bringing this to our attention, and we appreciate your understanding and patience. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2024
Been hospital on 23/06. Hospital sent My prescription to the doctors. Now it’s 3/07 said not signed up yet.been twice.
Visited July 2024
Review titled Ashton Medical Group
Replied on 06 August 2024
Dear Patient, Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience caused by the delay in processing your prescription. Normally, when processing a prescription from the hospital, we allow up to 5 days for completion to coincide with the amount given by the hospital and to include reciept of your discharge. We apologise if this information was not communicated to you effectively and for any delay you experienced. We understand how important timely access to your medication is, and we regret any distress this may have caused. If you have any further concerns or need assistance, please do not hesitate to contact us directly. We are here to help and ensure you receive the best possible care. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Pam - Posted on 11 July 2024
I’ve been with this practice for many years through various changes. They are consistently good, the Doctors, nurses, receptionists and volunteers are always helpful. On Monday morning I sent an on line message, at 2.30pm I had a telephone appointment following that my prescription was ready to collect later the same day at my pharmacy. I have no complaints and would recommend them
Visited July 2024
Review titled Ashton Medical Group
Replied on 06 August 2024
Dear Pam, Thank you for your wonderful review and for being a loyal patient of our practice for many years. We are thrilled to hear that you find our doctors, nurses, receptionists, and volunteers consistently helpful. We are pleased that your recent experience, from sending an online message to receiving a same-day telephone appointment and having your prescription ready for collection, met your expectations. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to continuing to provide you with excellent care. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Disappointed
Rated 1 star out of 5
by Jayne - Posted on 17 June 2024
Today was my 3rd appointment for a smear and again it got cancelled, no appointments to book again, this is not encouraging for women to go for a smear, you get yourself mentally and physically prepared and cancelled a 3rd time!! Again another let down by the practice. I understand people get ill but I have been trying to attend this appointment for nearly 3 months.
Visited June 2024
Review titled Ashton Medical Group
Replied on 17 June 2024
Dear Jayne, We are sincerely sorry to hear about the repeated cancellations of your smear test appointments. I understand how frustrating and discouraging this must be, especially given the mental and physical preparation required for such an important procedure. Your experience does not reflect the standard of care we aim to provide. I acknowledge the inconvenience and disappointment caused by the cancellations, particularly as this was your third attempt over the course of nearly three months. While unforeseen circumstances, such as staff illnesses, can sometimes disrupt our schedule, it is clear that we need to improve our communication and rescheduling processes to better accommodate our patients. We are actively working on solutions to prevent such occurrences in the future and to ensure that our patients can receive timely care. Your feedback is invaluable in helping us identify areas for improvement. We deeply regret the inconvenience this has caused and appreciate your understanding and patience. Kind regards, Mr C Hayhurst Assistant Practice Manager