Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception Area
Rated 3 stars out of 5
by Anonymous - Posted on 26 January 2024
I've not long been a patient of Ashton Medical Group, registered online, easy process. On entering the building the door was broke, it says its for disabled, but there is no push button ? Having gone to the check in screen, it couldn't find my details. I joined the long queue to check in. The receptionist was on the phone. May I ask why? Are there not enough staff behind the scenes to answer the phone? The receptionist should be there to keep an eye on the things that are happening in reception. After she had finished the conversation, she apologised and then dealt with the people in the queue, she also had who I think was a doctor waiting to tell/ask her something. Had my appointment, very nice doctor and off I went to my chemist. I had to go back to the surgery to sort out a prescription and shes on the phone again with another 4 patients in front of me. I don't know how long she had been on the phone before I got there, but the 1st person in the line was huffing and puffing, looking back at the queue and rolling her eyes with "why can't they get more staff" What happens if there is an emergency in the waiting room, some poor old dear has fallen over, patients in the waiting room should be the receptionists priority.
Visited January 2024
Review titled Ashton Medical Group
Replied on 29 January 2024
Dear Patient, Thank you for taking the time to share your feedback regarding your recent experience at Ashton Medical Group. We appreciate your comments and apologise for any inconvenience you may have experienced during your visit. We understand your concerns regarding the broken door and the lack of a push button for disabled access. Please be assured that we are actively working on fixing the door. Regarding the queue at the reception, we sincerely apologise for any delays you encountered during the check-in process. We do have staff in a side room next to reception to assist during peak times. However, due to the demand from patients, there are instances when front desk staff may need to answer phones. In case of emergencies, rest assured that we have CCTV in operation and additional staff on-site to respond promptly. Your safety and well-being are our top priorities. We appreciate your positive remarks about the doctor you saw during your appointment. We strive to provide excellent medical care, and your feedback encourages us to continue delivering quality service. We appreciate your patience and understanding in this matter. Please know that your feedback is valuable to us, and we will use it to make necessary improvements to enhance the overall patient experience. If you have any further concerns or suggestions, please do not hesitate to reach out. Thank you for choosing Ashton Medical Group, and we look forward to serving you better in the future. kind regards, Christopher Hayhurst Assistant practice manager
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I went in just to give a blood sample. The staff were wonderful, I had some concerns & questions, which they sorted out and put me ease. I now have a health check up appointment, and a telephone consultation with a doctor. Which I am very pleased about.
Visited January 2024
Review titled Ashton Medical Group
Replied on 04 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with us. Were thrilled to hear that our staff could address your concerns and questions, putting you at ease during your visit to give bloods. Its good to know that you have also scheduled a follow up appointment with a GP. If you have any further questions, please don’t hesitate in contacting us. Kind Regards Mr Chris Hayhurst Assistant practice manager
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Review titled Excellent understanding & care
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Gave me time to talk about my problems. Answered all my questions and put me at eas. Also importantly showed me how to access the medical groups web site and how to go about filling it in.
Visited January 2024
Review titled Ashton Medical Group
Replied on 19 January 2024
Dear patient, I'm glad we could provide you with the support and information you needed. It's important to us that you feel comfortable and well informed. If you have any more questions or concerns in the future, don't hesitate to reach out. Remember. Thank you for sharing your feedback and experience. Kind Regards Mr C Hayhurst Assistant practice manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
Very unhappy with this practice. Difficult seeing a GP, nominated chemist changed with no communication to patients. Need to go elsewhere.
Visited December 2023
Review titled Ashton Medical Group
Replied on 27 December 2023
Dear patient Thank you for taking the time to share your experience with us. We sincerely apologise for any inconvenience you've encountered and appreciate your feedback. We understand your frustration regarding the challenges in scheduling appointments with our GPs and the unexpected change in the nominated chemist without prior communication. We genuinely value your concerns and would like to assure you that we take this feedback seriously. To address the issues you've raised, we encourage you to reach out to our management team directly. They are dedicated to resolving such matters promptly and ensuring our services meet the expectations of our valued patients. Please contact gmicb-tameside.amgmanagers@nhs.net at your earliest convenience, and they will be more than happy to assist you in sorting out any problems you've faced. Your feedback is invaluable to us, and we are committed to improving our services based on the input we receive from our patients. We sincerely hope to have the opportunity to rectify the situation and regain your trust. Thank you for bringing this matter to our attention, and we look forward to the opportunity to address your concerns. Kind Regards Mr Chris Hayhurst Assistant practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2023
I had my ears syringing The nurse was very clear with what she was going to do and put me at ease straight away She was very understanding and solved my issue to my satisfaction and would definitely recommend this nurse to any patient in future 5 stars from me
Visited December 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear patient Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your ear syringing appointment was a success and that our nurse provided excellent care. It's wonderful to know that the nurse was clear in explaining the procedure and put you at ease right away. Providing a comfortable and understanding environment is important to us, and we're glad that you felt well-supported throughout the process. Thank you once again Kind Regards Chris Hayhurst Assistant practice manager
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Review titled Reassuring service
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2023
The mental health practitioner was really supportive, listened and validated my feelings. They provided strategies to cope and reassurance if support in the future when making contact with the practice.
Visited November 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear Patient Thank you so much for taking the time to share your positive experience with our mental health practitioner. We are truly grateful for your kind words and are thrilled to hear that you found the support to be helpful. It's wonderful to know that the practitioner was supportive, attentive, and took the time to validate your feelings. Providing a safe and understanding environment is crucial, and we're glad to hear that you felt heard. We're also pleased that you received valuable strategies to cope and reassurance regarding future support from our practice. Your well-being is our priority. thank you once again. Kind Regards Chris Hayhurst Assistant practice manager
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Review titled Prompt Service
Rated 4 stars out of 5
by MR M HIPKIN - Posted on 15 November 2023
After making an online enquiry I was contacted by phone on the same day and was seen by a GP the following morning. Good service!
Visited November 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear Mr Hipkin Thank you so much for sharing your positive experience with us! We're delighted to hear that our team was able to promptly respond to your online inquiry, ensuring you were contacted by phone on the same day. It's fantastic that you were able to see one of our GPs the following morning. We understand the importance of timely and efficient service when it comes to healthcare, and we're thrilled that we could meet your needs. Your feedback is greatly appreciated, and it serves as motivation for us to continue providing high-quality and prompt care. Kind Regards Chris Hayhurst Assistant practice manager
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Review titled Lovely Doctor
Rated 4 stars out of 5
by Andrew Gilliver - Posted on 06 October 2023
Very good experience with a GP who I’d never met before. Great telephone manner before my appointment and very thorough and reassuring during my check up. So important when doctors have a pleasant and personable nature. Dr chatted to my partner too and we both felt all our questions were dealt with.
Visited October 2023
Review titled Ashton Medical Group
Replied on 10 October 2023
Dear Mr Gilliver, Thank you for taking the time to leave your feedback, this is really helpful as it gives us a view point from our patients perspective, we are delighted to see that you have had a positive experience. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Andrew Duffield - Posted on 09 October 2023
Made an online consult request on Friday am. I had a call from a GP Friday pm after they’d reviewed my request and had decided to prioritise the request. Really helpful and practical GP and the prescription was at the pharmacy by the time I got there. Could not ask for anything better.
Visited October 2023
Review titled Ashton Medical Group
Replied on 10 October 2023
Dear Mr Duffield Many thanks for your kind words and taking your time to leave feedback, we really appreciate it and are happy to see you found our system effective and received the care you needed. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Friendly practise
Rated 4 stars out of 5
by Mrs Sheila Fogg - Posted on 19 October 2023
I have always found the staff very friendly especially the nurses who I have found always put you at ease. The only difficulty I gave is using the online forms for appointments but I must say the staff have been a great help.
Visited October 2023
Review titled Ashton Medical Group
Replied on 20 October 2023
Mrs Fogg, Thank you for taking the time to leave such positive comments and please be assured we are continually reviewing our services including our online consultations with the hope of making its more patient friendly. Thank you once again Kind Regards Mr C Hayhurst Assistant practice manager