Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Ashton Medical Group.
Reviews
-
Review titled Terrible practice
Rated 1 star out of 5
by Kate Glynn - Posted on 16 May 2024
I requested an appointment on May 2nd. This is the only way to get an appointment. The online form said I would hear from them in 2 working days. I have today(16/5) received a phone call to say I would receive a phone consultation on 21/5. I have family and friends at different surgeries within the area who can get appointments within days by phoning up, so this is not an NHS problem, it's an Ashton Medical Group problem. Horrendous service.
Visited May 2024
Review titled Ashton Medical Group
Replied on 16 May 2024
Dear Ms Glynn, Thank you for bringing this to our attention, and we apologise for the delay and inconvenience you've experienced in trying to schedule an appointment. We understand your frustration with the lengthy wait time for a phone consultation. Our goal is to provide timely access to care, and it's clear we've fallen short in this instance. We sincerely apologise for any inconvenience or distress this has caused. The delay you experienced is not indicative of our usual standards, and we take your feedback seriously. We're actively reviewing our appointment scheduling process to ensure that patients receive timely responses and appointments. We appreciate your patience and understanding as we work to improve our services. If there's anything we can do to assist you further or if you have any additional concerns, please don't hesitate to reach out to us. Your feedback is invaluable in helping us enhance the quality of care we provide. Kind Regards Mr C Hayhurst Assistant Practice Manager
-
Review titled Very poor care
Rated 1 star out of 5
by Luke Warren - Posted on 15 May 2024
Very poor continuity of care. Referred to a physician associate and told I was dealing with a GP. Very hard to access advice and appointments. Especially urgently. A lack of continuity of care and always dealing with different people makes the overall quality of care very poor. Having to repeatedly explain things over and over again to different people is stressful and frustrating. Follow up advice only accessible through, you guessed it, an online form. While I appreciate services are stretched accessing help seems purposefully difficult and complicated.
Visited May 2024
Review titled Ashton Medical Group
Replied on 16 May 2024
Dear Mr Warren, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Providing consistent and reliable care is paramount to us, and we acknowledge that there have been issues with continuity of care and access to appointments. We understand the frustration of not being able to see the same GP consistently and having to explain your situation repeatedly. It's certainly not the level of service we aim to provide. However, we do want to emphasise that through our online platform, you can request a specific GP you would like to see, ensuring continuity of care. Admittedly, the form might not be user-friendly for everyone, and we're actively working on improving this aspect. Your concerns regarding accessing advice and appointments, especially urgently, are noted. We're continually reviewing our systems to make them more accessible and efficient. That's why we're in the process of transitioning to a new online provider, which will offer patients much-needed ease and access. We're confident that this change will address many of the challenges you've faced. We apologise for any inconvenience caused by the need to fill out online forms for follow-up advice. We agree that this isn't ideal and can add unnecessary complexity, especially in urgent situations. Our aim is to streamline this process with our new online provider, making it easier for you to get the support you need when you need it. We genuinely appreciate your feedback as it helps us identify areas for improvement. Please know that we're committed to providing the best care possible, and we're working hard to ensure that your future experiences with us are more positive. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to get in touch. Kind Regards Mr C Hayhurst Assistant Practice Manager
-
Review titled delay in receiving appointment
Rated 2 stars out of 5
by susan - Posted on 10 May 2024
So i put an online review on for some issues i am suffering which are really bothering me.I left it 2 days and rang the surgery advised i was getting a call that day nothing happened after me sitting in all day and sending my anxietys through the roof.Rang again receptionist then tells me that i will be called friday on checking my online account it has only been put on triage for the friday.Eventually 2 receptionist ring me today friday to book me in for a appointment but that is not till tuesday am that means i am having to wait a full week for a appointment.This not acceptable when i did the online consulation on tuesday at 8 am.Also i do not understand why when my lung consultant send bloods test over it takes 10 days for a doctor to put on my online account it is shocking !!
Visited May 2024
Review titled Ashton Medical Group
Replied on 10 May 2024
Dear Susan, We're genuinely sorry to hear about the difficulties you experienced in trying to book an appointment. We aim to provide efficient and supportive service to all our patients, and it's clear we didn't meet that standard in your case. We understand that waiting for responses can be stressful, particularly when dealing with health concerns. Our team works hard to respond promptly to all requests, and we regret that there was a delay in getting back to you. Regarding the promised call that didn't come through, we apologise for any inconvenience caused. Sometimes, due to high demand or unexpected circumstances, there can be delays in our response times. However, we acknowledge that you should have been informed about any changes promptly. The miscommunication about the timing of your appointment is also regrettable. We're constantly striving to improve our systems to ensure accurate information is provided to our patients. Your feedback highlights an area where we need to focus our efforts. We understand that waiting a week for an appointment can feel too long, especially when you initiated the process on the Tuesday. We'll do our best to learn from this experience and ensure that future appointments are scheduled more promptly and efficiently. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We're committed to providing the best possible care to all our patients, and your insights help us to achieve that goal. If you have any further concerns or need assistance, please don't hesitate to contact us. Kind Regards Mr C Hayhurst Assistant Practice Manager
-
Review titled Being fobbed off by receptionist disappointed
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2024
It’s extremely difficult to get an appointment online, after several attempts and telephone calls I received a call informing me that a telephone appointment has been booked for today. When I did not receive a call from GP at allocated time i called the surgery and I was informed that I was on the list and that the doctor will call me. I rang the surgery again around 2 o’clock and I was informed that I was on the list and the doctor will call any time between 1.45 and 6.00 5.45 I made the 3rd phone call and the receptionist informed that I was not on the list and the GP has gone home. The care provided by the surgery is appalling. It is very difficult to see GP, i have been with this surgery for over 68 years and it’s getting worse day by day
Visited May 2024
Review titled Ashton Medical Group
Replied on 31 May 2024
Dear Patient, Thank you for sharing your experience with us. We sincerely apologise for the frustration and inconvenience you encountered in trying to secure an appointment and the subsequent issues with your scheduled telephone consultation. We understand how important timely and reliable healthcare is, especially given your long-standing relationship with our surgery. Your feedback is invaluable to us, and we are committed to improving our services. We will be reviewing our appointment scheduling process and communication protocols to prevent such occurrences in the future. Ensuring our patients receive the care they need in a timely manner is our top priority, and we regret that we fell short in your case. Thank you for your patience and for bringing this to our attention. We appreciate your continued trust in us over the years and hope to provide you with the high standard of care you deserve moving forward. Kind regards, Mr C Hayhurst Assistant Practice Manager
-
Review titled Bad experience
by Anonymous - Posted on 12 April 2024
Turned up at the surgery to see if anything had been sent through from the hospital, I was very upset crying as through my illness I have become depressed. All I asked was if there was anyone I could speak too. To the response from the receptionist who was talking to someone in the back room and looked and said no we have nothing today, I understand and would not just expect people to drop everything and I should get an appointment. The actual thing is Training!! Why was it the person at the back not come out take me to the side ask why I was upset and signpost me to the best place or give me numbers and check that I was ok which I am not. Today I am angry and let down that I felt very lonely in the surgery and broke down in my car and had to look through the internet for numbers and information. Not good from my own doctors surgery who I’m supposed to trust my health with.
Visited April 2024
Review titled Ashton Medical Group
Replied on 16 April 2024
Dear Patient, I'm truly sorry to hear about your experience at our surgery, and I want to extend my sincerest apologies for the lack of support you received during your visit. Your well being is of the utmost importance to us, and it's disheartening to learn that you felt alone and unsupported during such a vulnerable moment. Our goal is to provide compassionate and empathetic care to all our patients, especially during challenging times. It's clear that we fell short of meeting your expectations, and for that, I am deeply sorry. Your feedback is crucial in helping us identify areas where we can improve our services and provide better support to our patients.I completely understand your frustration and disappointment with the lack of assistance you received from the receptionist. It's essential that every member of our team is trained to recognise and respond to patients in distress with empathy and understanding. We will address this issue with our staff to ensure that situations like yours are handled more sensitively and effectively in the future. If you need any further help please contact the surgery and i will do my upmost to assist you and provide the support you need.Once again, I apologise for the distress you experienced during your visit, and I appreciate your willingness to share your concerns with us. Your well being is our top priority, and we are committed to making the necessary improvements to ensure that all our patients receive the care and support they deserve. Kind Regards Chris Hayhurst Assistant Practice Manager
-
Review titled Very customer UNfriendly and unhelpfull.
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
Very dissapointing reception serivice everytime. Reception stuff has no empathy, answer to everything is „go to the walking centre”. No consideration whatsoever for poorly little children who would have to sit in the walking centre for 5 hours to be seen. Stuff absolutely refuses to contact doctor and even ask for children to be seen. Happened few times now not only to me. All our friends have changed the practise and we will be on our way to do it too. Very upsetting as it was a great practise before they merged few years ago.
Visited April 2024
Review titled Ashton Medical Group
Replied on 29 April 2024
Dear Patient I'm sorry to hear about your disappointing experiences with the reception service. It's frustrating when you're seeking help, especially for your children, and feel like you're not being heard or supported. It sounds like there's been a lack of empathy and flexibility in dealing with your concerns. Your feedback is important. It's crucial for us to be responsive to the needs of our patients, especially when it comes to the well-being of children. Unfortunately, as this has been posted anonymously I am unable to give further assistance, however, if you would like to contact the surgery or fill out one of our Online consultation forms we will be more than happy to help. Thank you for bringing your concerns to our attention. Kind Regards Mr C Hayhurst Assistant Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
The practice was a good central I will recommend it to a friend very caring staff Extremely impressed & delighted with the staff. Very pleasant and helpful doctor’s and nurses . I felt well informed on the benefits and risks of the treatment. Very helpful nice manner and good service.
Visited March 2024
Review titled Ashton Medical Group
Replied on 07 March 2024
Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you found our practice to be excellent and that you felt well cared for by our staff. It's always our goal to provide exceptional care and support to our patients, so knowing that you felt informed about your treatment options and comfortable throughout the process is rewarding for us. Your recommendation means a lot to us, and we're grateful for your kind words about our caring staff, pleasant doctors, and helpful nurses. We're committed to maintaining the highest standards of service, and we look forward to continuing to exceed your expectations in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for choosing our practice. Kind Regards Chris Hayhurst Assistant Practice Manager
-
Review titled Reception Area
Rated 3 stars out of 5
by Anonymous - Posted on 26 January 2024
I've not long been a patient of Ashton Medical Group, registered online, easy process. On entering the building the door was broke, it says its for disabled, but there is no push button ? Having gone to the check in screen, it couldn't find my details. I joined the long queue to check in. The receptionist was on the phone. May I ask why? Are there not enough staff behind the scenes to answer the phone? The receptionist should be there to keep an eye on the things that are happening in reception. After she had finished the conversation, she apologised and then dealt with the people in the queue, she also had who I think was a doctor waiting to tell/ask her something. Had my appointment, very nice doctor and off I went to my chemist. I had to go back to the surgery to sort out a prescription and shes on the phone again with another 4 patients in front of me. I don't know how long she had been on the phone before I got there, but the 1st person in the line was huffing and puffing, looking back at the queue and rolling her eyes with "why can't they get more staff" What happens if there is an emergency in the waiting room, some poor old dear has fallen over, patients in the waiting room should be the receptionists priority.
Visited January 2024
Review titled Ashton Medical Group
Replied on 29 January 2024
Dear Patient, Thank you for taking the time to share your feedback regarding your recent experience at Ashton Medical Group. We appreciate your comments and apologise for any inconvenience you may have experienced during your visit. We understand your concerns regarding the broken door and the lack of a push button for disabled access. Please be assured that we are actively working on fixing the door. Regarding the queue at the reception, we sincerely apologise for any delays you encountered during the check-in process. We do have staff in a side room next to reception to assist during peak times. However, due to the demand from patients, there are instances when front desk staff may need to answer phones. In case of emergencies, rest assured that we have CCTV in operation and additional staff on-site to respond promptly. Your safety and well-being are our top priorities. We appreciate your positive remarks about the doctor you saw during your appointment. We strive to provide excellent medical care, and your feedback encourages us to continue delivering quality service. We appreciate your patience and understanding in this matter. Please know that your feedback is valuable to us, and we will use it to make necessary improvements to enhance the overall patient experience. If you have any further concerns or suggestions, please do not hesitate to reach out. Thank you for choosing Ashton Medical Group, and we look forward to serving you better in the future. kind regards, Christopher Hayhurst Assistant practice manager
-
Review titled Wonderful Staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I went in just to give a blood sample. The staff were wonderful, I had some concerns & questions, which they sorted out and put me ease. I now have a health check up appointment, and a telephone consultation with a doctor. Which I am very pleased about.
Visited January 2024
Review titled Ashton Medical Group
Replied on 04 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with us. Were thrilled to hear that our staff could address your concerns and questions, putting you at ease during your visit to give bloods. Its good to know that you have also scheduled a follow up appointment with a GP. If you have any further questions, please don’t hesitate in contacting us. Kind Regards Mr Chris Hayhurst Assistant practice manager
-
Review titled Excellent understanding & care
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Gave me time to talk about my problems. Answered all my questions and put me at eas. Also importantly showed me how to access the medical groups web site and how to go about filling it in.
Visited January 2024
Review titled Ashton Medical Group
Replied on 19 January 2024
Dear patient, I'm glad we could provide you with the support and information you needed. It's important to us that you feel comfortable and well informed. If you have any more questions or concerns in the future, don't hesitate to reach out. Remember. Thank you for sharing your feedback and experience. Kind Regards Mr C Hayhurst Assistant practice manager