Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Tried to book an online consult at 12:15, system shuts off after 12 and won't reopen until Monday at 8am. Called the practice, all the pre-recorded messages say the 'easiest way' to book an appointment is via online consult (well that would have to be working) not the 'only way' to book an appointment. Spoke to receptionist who took my name & date of birth and then asked why I wanted to see a doctor, who then said I can't book an appointment over the phone, you need to use online consult, I can't it isn't open and if you can't why are you asking me my details!!! Genuinely it was hard enough to get an appointment before the practice merger now it's almost impossible. Dreadful patient experience.
Visited June 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Rang to get an appointment 5th in queue. Eventually got through only to be told the practice doesn't take appointments by phone. Suggested filling in online consult which was not available or alternatively go to the walk in centre. No duty of care to patients, appaling communication. No organisation or structure. Different rules depending on what day you call. Some (not all) very rude staff. Why is it my partners practice offers same day appointments, 2 weekly appointments and excellent communication via email and text..... off I go to change practices. I feel so sorry for the elderly and vulnerable who may not have the capacity to go online. bad practice bad practise
Visited May 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Appointments impossible
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Can’t make appointment on the phone have to fill out an online consult only they have had too many of them today by 3.30 so can’t do that till 8am next day. Told its 111 or walk in if it’s urgent. Then you have to wait 48hrs for a call back. Hoping to move my children asap as I need to be able to have confidence in being able to see a doctor.
Visited April 2023
Review titled Ashton Medical Group
Replied on 27 April 2023
Dear Patient. we understand your frustration and as with all our services they are under constant review in order to give you our patients the best service, while operating in the safest way possible. We hope to continue to improve to offer the best service possible and will use the issues you have highlighted to support this. I hope that this response has provided an acceptable explanation. However, if it has not, I would be welcome to discuss this further if you would find it useful. Christopher Hayhurst Assistant Practice Manager
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Review titled Appointments impossible
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Can’t make appointment on the phone have to fill out an online consult only they have had too many of them today by 3.30 so can’t do that till 8am next day. Told its 111 or walk in if it’s urgent. Then you have to wait 48hrs for a call back. Hoping to move my children asap as I need to be able to have confidence in being able to see a doctor.
Visited April 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager