Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Most stupid answering service on the world
Rated 1 star out of 5
by Mr Stephen Cooper - Posted on 26 September 2023
Trying to get hold of anyone is ridiculous. They may try to call you but trying to get back hold of them. Waste of time. Try it and see what you think.
Visited September 2023
Review titled Ashton Medical Group
Replied on 27 September 2023
Dear Mr Cooper, We are sorry to hear of your difficulties and would like the opportunity to resolve the matter, we would welcome further information in order to ascertain how we can help. Please email gmicb-tameside.amgmanagers@nhs.net Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled b12 apppointment
Rated 2 stars out of 5
by Kenneth smith - Posted on 31 May 2024
book appointment for home visit today was showing on my computer so waited in for the nurse .Everyone can guess nobody arrived .I phoned the practice and they tell me it was not an appointment it was just a planning review for them ,Never heard anything so stupid in all my life does anything get better
Visited June 2023
Review titled Ashton Medical Group
Replied on 31 May 2024
Dear Mr Smith Thank you for sharing your feedback. We sincerely apologise for the confusion and inconvenience you experienced with your recent appointment booking. It is clear that there was a miscommunication regarding the nature of the appointment displayed on your computer. We understand how frustrating it must have been to wait for a nurse who did not arrive and then learn that it was only a planning review on our end. We are currently reviewing our appointment booking system and communication processes to prevent such misunderstandings in the future. Your feedback is invaluable in helping us improve our services. We hope to provide you with a better experience moving forward. If you have any further concerns or need assistance, please do not hesitate to contact us directly. Thank you for your patience and understanding. Kind regards, Mr C Hayhurst Assistant Practice Manger
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Tried to book an online consult at 12:15, system shuts off after 12 and won't reopen until Monday at 8am. Called the practice, all the pre-recorded messages say the 'easiest way' to book an appointment is via online consult (well that would have to be working) not the 'only way' to book an appointment. Spoke to receptionist who took my name & date of birth and then asked why I wanted to see a doctor, who then said I can't book an appointment over the phone, you need to use online consult, I can't it isn't open and if you can't why are you asking me my details!!! Genuinely it was hard enough to get an appointment before the practice merger now it's almost impossible. Dreadful patient experience.
Visited June 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Rang to get an appointment 5th in queue. Eventually got through only to be told the practice doesn't take appointments by phone. Suggested filling in online consult which was not available or alternatively go to the walk in centre. No duty of care to patients, appaling communication. No organisation or structure. Different rules depending on what day you call. Some (not all) very rude staff. Why is it my partners practice offers same day appointments, 2 weekly appointments and excellent communication via email and text..... off I go to change practices. I feel so sorry for the elderly and vulnerable who may not have the capacity to go online. bad practice bad practise
Visited May 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Appointments impossible
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Can’t make appointment on the phone have to fill out an online consult only they have had too many of them today by 3.30 so can’t do that till 8am next day. Told its 111 or walk in if it’s urgent. Then you have to wait 48hrs for a call back. Hoping to move my children asap as I need to be able to have confidence in being able to see a doctor.
Visited April 2023
Review titled Ashton Medical Group
Replied on 27 April 2023
Dear Patient. we understand your frustration and as with all our services they are under constant review in order to give you our patients the best service, while operating in the safest way possible. We hope to continue to improve to offer the best service possible and will use the issues you have highlighted to support this. I hope that this response has provided an acceptable explanation. However, if it has not, I would be welcome to discuss this further if you would find it useful. Christopher Hayhurst Assistant Practice Manager
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Review titled Appointments impossible
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Can’t make appointment on the phone have to fill out an online consult only they have had too many of them today by 3.30 so can’t do that till 8am next day. Told its 111 or walk in if it’s urgent. Then you have to wait 48hrs for a call back. Hoping to move my children asap as I need to be able to have confidence in being able to see a doctor.
Visited April 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Shocking Practise
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
Practise is shocking and an embarrassment 1) you can’t book an appointment via phone 2) online forms are not always available 3) you request specific availability regarding callback times, takes over 48 hours to hear back and don’t call you back at suitable time resulting in another form needing to be filled out
Visited March 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Total Lack Of Communication & Commonsense
Rated 1 star out of 5
by Julian Richard Sobczak - Posted on 14 February 2023
Relevant information is not being passed amongst staff so when they cancel appointments, not the patient cancelling, front line staff are not informed and therefore cannot inform the patient in a professional manner. Common-sense is totally lacking and staff appear to be intransigent about moving away from "scripted" responses. It was not like this before the surgeries amalgamated.
Visited February 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear Mr Sobczak, We are sorry to hear of the difficulties which you have experienced. We take all feedback seriously and ensure that full investigations are carried out. Please could you contact the surgery either via email or contact us on 0161 330 7747. Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled BSL user avaialble
Rated 4 stars out of 5
by Steve Simons - Posted on 11 January 2023
I called in to make a couple of appointments this morning. It's usually a tense experience as I'm deaf and use both lipreading and British Sign Language to help me communicate. On this occasion I was helped by a volunteer in reception who uses BSL and was able to help me book the appointments without any frustration or embarrassment. She usually volunteers Monday and Friday but I was lucky she was there today (Wednesday). I'd just like to say that it made my experience so much better and I'm happy to have been able to communicate with a BSL user at the practice. Since the BSL Act was passed in parliament last year the Deaf community has seen very little improvement in improving access across all services. Although the lady who helped me was not a qualified interpreter she really improved my experience and helped tremendously. Please continue to improve the access to your service for the Deaf community. It's much appreciated!
Visited January 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear Mr Simons, Many thanks for your kind words and taking your time to leave feedback, we really appreciate it. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager