Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Rang to get an appointment 5th in queue. Eventually got through only to be told the practice doesn't take appointments by phone. Suggested filling in online consult which was not available or alternatively go to the walk in centre. No duty of care to patients, appaling communication. No organisation or structure. Different rules depending on what day you call. Some (not all) very rude staff. Why is it my partners practice offers same day appointments, 2 weekly appointments and excellent communication via email and text..... off I go to change practices. I feel so sorry for the elderly and vulnerable who may not have the capacity to go online. bad practice bad practise
Visited May 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Appointments impossible
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Can’t make appointment on the phone have to fill out an online consult only they have had too many of them today by 3.30 so can’t do that till 8am next day. Told its 111 or walk in if it’s urgent. Then you have to wait 48hrs for a call back. Hoping to move my children asap as I need to be able to have confidence in being able to see a doctor.
Visited April 2023
Review titled Ashton Medical Group
Replied on 27 April 2023
Dear Patient. we understand your frustration and as with all our services they are under constant review in order to give you our patients the best service, while operating in the safest way possible. We hope to continue to improve to offer the best service possible and will use the issues you have highlighted to support this. I hope that this response has provided an acceptable explanation. However, if it has not, I would be welcome to discuss this further if you would find it useful. Christopher Hayhurst Assistant Practice Manager
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Review titled Appointments impossible
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Can’t make appointment on the phone have to fill out an online consult only they have had too many of them today by 3.30 so can’t do that till 8am next day. Told its 111 or walk in if it’s urgent. Then you have to wait 48hrs for a call back. Hoping to move my children asap as I need to be able to have confidence in being able to see a doctor.
Visited April 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Shocking Practise
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
Practise is shocking and an embarrassment 1) you can’t book an appointment via phone 2) online forms are not always available 3) you request specific availability regarding callback times, takes over 48 hours to hear back and don’t call you back at suitable time resulting in another form needing to be filled out
Visited March 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled Total Lack Of Communication & Commonsense
Rated 1 star out of 5
by Julian Richard Sobczak - Posted on 14 February 2023
Relevant information is not being passed amongst staff so when they cancel appointments, not the patient cancelling, front line staff are not informed and therefore cannot inform the patient in a professional manner. Common-sense is totally lacking and staff appear to be intransigent about moving away from "scripted" responses. It was not like this before the surgeries amalgamated.
Visited February 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear Mr Sobczak, We are sorry to hear of the difficulties which you have experienced. We take all feedback seriously and ensure that full investigations are carried out. Please could you contact the surgery either via email or contact us on 0161 330 7747. Many thanks, Mr C Hayhurst Assistant Practice Manager
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Review titled BSL user avaialble
Rated 4 stars out of 5
by Steve Simons - Posted on 11 January 2023
I called in to make a couple of appointments this morning. It's usually a tense experience as I'm deaf and use both lipreading and British Sign Language to help me communicate. On this occasion I was helped by a volunteer in reception who uses BSL and was able to help me book the appointments without any frustration or embarrassment. She usually volunteers Monday and Friday but I was lucky she was there today (Wednesday). I'd just like to say that it made my experience so much better and I'm happy to have been able to communicate with a BSL user at the practice. Since the BSL Act was passed in parliament last year the Deaf community has seen very little improvement in improving access across all services. Although the lady who helped me was not a qualified interpreter she really improved my experience and helped tremendously. Please continue to improve the access to your service for the Deaf community. It's much appreciated!
Visited January 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear Mr Simons, Many thanks for your kind words and taking your time to leave feedback, we really appreciate it. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Some of the staff are so rude
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
I needed an appointment for my husband had to do it online a nice receptionist told me how to do it, then i got an e mail saying I had done it incorrect. phoned the practice to see if it had registered and was informed it hadnt I asked if she could help me to do it over the phone and the response was "No you done it once do it again" so rude, It use to be a excellent practice now you cant get an appointment for love nor money amd please dont send me your scripted apology just get yourselves sorted,
Visited October 2022
Review titled Ashton Medical Group
Replied on 10 October 2023
Dear patient, We are sorry to hear of the difficulties which you have experienced. We take all feedback seriously and ensure that full investigations are carried out. Please could you contact the surgery either via email or contact us on 0161 330 7747. Many thanks, Mr C Hayhurst Assistant Practice Manager