Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Helen Mellor - Posted on 03 October 2023
Received a face to face appointment following on line consultation and tests. Was listened to and examined thoroughly. Excellent practice
Visited October 2023
Review titled Ashton Medical Group
Replied on 06 August 2024
Dear Mrs Mellor, Thank you for taking the time to share your positive experience with us. We are delighted to hear that your face-to-face appointment following the online consultation and tests met your expectations. Our team strives to provide thorough and attentive care, and it is wonderful to know that you felt listened to and your needs where met. Your kind words are greatly appreciated and will be shared with the entire team. We look forward to continuing to provide you with excellent care. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
Great advice from doctor who had time to talk and answer queries and I didn’t feel rushed. Also gave various options for my query.
Visited October 2023
Review titled Ashton Medical Group
Replied on 10 October 2023
Dear Patient Thank you for leaving your feedback, we really appreciate it and are happy to see that you felt listened to and had your queries dealt with. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Carley Peel - Posted on 17 October 2023
Have several members of staff who specialise in their own area. Always helpful and friendly, they can now do a lot over the phone which is idea for us as we are so busy
Visited October 2023
Review titled Ashton Medical Group
Replied on 07 November 2023
Dear Mrs Peel, Thank you for taking the time to leave your feedback, this is really helpful as it gives us a view point from our patients perspective, we are delighted to see that you have had a positive experience. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Analgesia review
Rated 4 stars out of 5
by Angela Mee - Posted on 26 October 2023
Had arranged telephone appointment with Pharmacy team,arranged week before via receptionist. Spoke to lady,unfortunately can't remember her name,discussed the appropriate analgesia requirements for very painful knee,awaiting knee replacement operation,and she arranged for repeat prescriptions to be maintained.
Visited October 2023
Review titled Ashton Medical Group
Replied on 07 November 2023
Dear Ms Mee, Thank you for taking the time to leave your feedback, this is really helpful as it gives us a view point from our patients perspective, we are delighted to see that you have had a positive experience. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Great service
Rated 4 stars out of 5
by Laura Stanway - Posted on 10 October 2023
I used the online consultation for my son, it was very easy to complete and I receive a call within 24 hours! The lady I spoke to was lovely and very helpful
Visited October 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear Miss Stanway Thank you so much for taking the time to share your positive experience with our online consultation service! We're thrilled to hear that it was a smooth and easy process for you and that you received a call within 24 hours. It's wonderful to know that the lady you spoke to was lovely and helpful. Providing excellent customer service is a top priority for us, and we're delighted that our team member could assist you and make your experience positive. Kind Regards Chris Hayhurst Assistant practice manager
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Review titled Considerate
Rated 4 stars out of 5
by Nicola - Posted on 06 October 2023
Had a telephone consultation today, doctor was, friendly, he listened to what i needed to say and took my thoughts into consideration. Came to a conclusion that was suitable for both sides
Visited October 2023
Review titled Ashton Medical Group
Replied on 10 October 2023
Dear Nicola, Many thanks for your kind words and taking your time to leave feedback, we really appreciate it. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2023
Needed bloods and BP doing. Bloods flagged by St.James, Leeds, one showed that medication needs adjusting. Phoned the practice, there was a 3 week wait for bloods. Booked appointment, given 8.20am. Morning of blood test I received a text message at 8.03am to inform me that tests cancelled due to staff sickness. 17 minutes notice with a taxi almost at my house. I phoned the practice and was told that a message was sent last night but that I would not have received it until this morning due to the practice being closed!! given another appointment in 3 weeks time with no alternative offered. Just not good enough so I had to ask if I could go to Stamford House, got an evening appointment there in just over a weeks time. If someone has been waiting for 3 weeks already then there must be someone else available to do a blood test. Just a very low standard of care with no consideration for patients health.
Visited September 2023
Review titled Ashton Medical Group
Replied on 21 September 2023
Dear patient, We are saddened to see you are displeased with our service this isn't the service we strive for,however staff sickness while an inconvenience which can cause patients upset and distress is something that is very hard to plan ahead for although we try to contact those patients affected as quickly as possible offering an alternativeappointment,we as a practice are very sorry that in your case you where not contacted sooner and will use your feedback to help inform service improvements and overall patient contact. If you would like to discuss the matter further I would be more than happy to speak with you. Once again please accept my most sincere apologies. Kind regards Mr Chris Hayhurst Assistant Practice Manager
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Review titled Most stupid answering service on the world
Rated 1 star out of 5
by Mr Stephen Cooper - Posted on 26 September 2023
Trying to get hold of anyone is ridiculous. They may try to call you but trying to get back hold of them. Waste of time. Try it and see what you think.
Visited September 2023
Review titled Ashton Medical Group
Replied on 27 September 2023
Dear Mr Cooper, We are sorry to hear of your difficulties and would like the opportunity to resolve the matter, we would welcome further information in order to ascertain how we can help. Please email gmicb-tameside.amgmanagers@nhs.net Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled b12 apppointment
Rated 2 stars out of 5
by Kenneth smith - Posted on 31 May 2024
book appointment for home visit today was showing on my computer so waited in for the nurse .Everyone can guess nobody arrived .I phoned the practice and they tell me it was not an appointment it was just a planning review for them ,Never heard anything so stupid in all my life does anything get better
Visited June 2023
Review titled Ashton Medical Group
Replied on 31 May 2024
Dear Mr Smith Thank you for sharing your feedback. We sincerely apologise for the confusion and inconvenience you experienced with your recent appointment booking. It is clear that there was a miscommunication regarding the nature of the appointment displayed on your computer. We understand how frustrating it must have been to wait for a nurse who did not arrive and then learn that it was only a planning review on our end. We are currently reviewing our appointment booking system and communication processes to prevent such misunderstandings in the future. Your feedback is invaluable in helping us improve our services. We hope to provide you with a better experience moving forward. If you have any further concerns or need assistance, please do not hesitate to contact us directly. Thank you for your patience and understanding. Kind regards, Mr C Hayhurst Assistant Practice Manger
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Tried to book an online consult at 12:15, system shuts off after 12 and won't reopen until Monday at 8am. Called the practice, all the pre-recorded messages say the 'easiest way' to book an appointment is via online consult (well that would have to be working) not the 'only way' to book an appointment. Spoke to receptionist who took my name & date of birth and then asked why I wanted to see a doctor, who then said I can't book an appointment over the phone, you need to use online consult, I can't it isn't open and if you can't why are you asking me my details!!! Genuinely it was hard enough to get an appointment before the practice merger now it's almost impossible. Dreadful patient experience.
Visited June 2023
Review titled Ashton Medical Group
Replied on 31 August 2023
Dear patient, Thank you for taking your time in leaving us feedback. We are very sorry to hear of your negative experience. We take all feedback seriously, we would like to investigate further. Please contact the management team at gmicb-tameside.amgmanagers@nhs.net Many thanks, Mr C Hayhurst Assistant Practice Manager