at Medics - The Loxford Practice
Loxford Polyclinic, 417 Ilford Lane, Ilford, Essex, IG1 2SNContact details and opening times
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Reviews
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Review titled Loxford polyclinic
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I don’t understand this gp. You call to get to appointment and the admin act like there the doctor. You have to get very confrontational with just to see the doctor. There job is to book people to see the doctor not act like there a doctor otherwise we would waste our time calling or coming to the clinic. When people call for an appointment you should just take there details and book it’s not there job to give medication and medical advice.
Visited June 2023
Review titled at Medics - The Loxford Practice
Replied on 21 February 2024
Dear Anonymous, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nelondonicb.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Near impossible to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
The app is awful and there is an hour long wait on the phone at 8 in the morning to get appointments.
Visited June 2023
Review titled at Medics - The Loxford Practice
Replied on 21 February 2024
Dear Anonymous, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nelondonicb.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Awful practice, poor service , poor booking systems
Rated 1 star out of 5
by J khan - Posted on 11 May 2023
Awful spend ages trying to book a consultation on the app at 8am going through all the options and boxes that are clearly not read by anyone. Phone rings for split second then gets put down got no time to answer then get a voicemail saying missed appointment and need to book again another day call the surgery back to try and get call back need to wait as 20th in a que finally get through receptionist says it’s my fault I shouldve been by my phone the whole morning waiting as i knew i had an appointment, Says nothing they can do and says i might get a call back I might not now depends on the person. How is this an efficient system people work through illness and injury people have lives and jobs and kids how can you expect people to rush onto an app at 8 am then wait 5 hours for a phone call with no way of contacting back if missed
Visited May 2023
Review titled at Medics - The Loxford Practice
Replied on 16 May 2023
Dear J Khan, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on redccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled A special gratitude
Rated 4 stars out of 5
by Mrs Rachael McCubbin - Posted on 24 May 2023
I have had several issues over a year now. I want to take this opportunity to thank all the staff at reception, manager and the team, doctors, nurses, pharmacist and hca. Thank you for your services and patience. Your kindness and professionalism. Thank you for finding the time to see me and guide me in the right direction. Thank you for all the abuse that you tolerate from your patients and take it on the chin and stoll carry on with your service at the desk. I have witnessed many abusive patients at reception and have witnessed, your understanding for such patient's frustration but you all have shown great respect and kindness. It's a special gratitude from me and my children, under your care. We are proud to be under your care and we also understand the load of work you all have on a daily basis. I also would like to thank you all on behalf of loxford community as a gesture of respect and honour for the whole team. You successfully gave us great service and I encourage to continue with the good work of serving the humanity.
Visited May 2023
Review titled at Medics - The Loxford Practice
Replied on 21 February 2024
Dear Rachael McCubbin, Apologies that it has taken us a while to respond to your feedback. Thank you for your feedback, this is much appreciated and will be shared with the practice team, I know that they will really appreciate this. We are committed to delivering good quality care and patient services, so your feedback is really helpful. Thank you, Practice Manager
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Review titled Unprofessional staff
Rated 1 star out of 5
by Anna Di Santo - Posted on 03 June 2023
The latest “press 1 to be called back” means simply that you hang up and wait for a call that won’t come. I have high blood pressure and the medication is not working, still the practice manager rejected my appointment request because I had not attached pics of my swollen legs. Looking elsewhere now. Disgraceful system.
Visited May 2023
Review titled at Medics - The Loxford Practice
Replied on 21 February 2024
Dear Anna Di Santo, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nelondonicb.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Loxford Polyclinic
Rated 1 star out of 5
by Elena - Posted on 13 March 2023
More shame for Loxford Polyclinic. I am very upset. In almost in every day I contact the clinic to make an appointment and they can't do it, all the time the same answers,I'm tired of always hearing the same answers and I'm tired of wasting hours on the phone calling the Practice and not solving anything. I and my son we did test blood and I want to discuss with the doctor about the results, considering that I was not called by the Practice to tell me about the results, and there is more to say but I am tired. Disappointing !!!
Visited March 2023
Review titled at Medics - The Loxford Practice
Replied on 16 May 2023
Dear Elena, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on redccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Very bad reception staff
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
The reception staff are very rude and not helpful at all. You would wait for hours on the phone to hear that they wont help you. When you ask for the staff’s name they would not give it to you so that you can not even complain. If they dont like their job then they should not work there as their miserable behaviour is not nice.
Visited February 2023
Review titled at Medics - The Loxford Practice
Replied on 01 March 2023
Dear Patient, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on redccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager
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Review titled Poor practise
Rated 2 stars out of 5
by Anonymous - Posted on 09 February 2023
This happens to be the most unprofessional GP I’ve been to and dealt with. I had called multiple times and had no answer back requesting I try again later. The staff don’t seem as if they care which is rather appalling
Visited February 2023
Review titled at Medics - The Loxford Practice
Replied on 01 March 2023
Dear Patient, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on redccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager
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Review titled incompetent management/receptionists.
Rated 1 star out of 5
by B N K - Posted on 19 January 2023
The booking staff are incompetent and unprofessional. I was given 24 hours notice to come in at 11:40 for an appointment for my 1 year old's vaccine/immunisations. My partner took time off work to take us to the appointment. After 1 hour of waiting with a one year old child waiting to be seen I am told the appointment was booked with the wrong Dr and that I would need to come again next week. This GP needs a major overhaul and this is not the first time such a low level of service has been provided. These type of of people who cannot even book appointments correctly should not be hired to be responsible for such tasks. I will be switching my GP practice , I have had enough.
Visited January 2023
Review titled at Medics - The Loxford Practice
Replied on 01 March 2023
Dear Patient, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on: redbridgeccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager
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Review titled Poor service in all level.
Rated 1 star out of 5
by Clara D'Andrea - Posted on 04 January 2023
I never find such unprofessional customer care. I have been with the practice for nearly 3 years and it is a nightmare to book or to see or to talk with someone regarding any issue. The reception staff is rude, impolite and unhelpful. We are not calling for pleasure but because we need a consultation. I have been part of NHS research and they find my cholesterol very high and request for me to contact the GP. Well after 1 hour waiting on the phone the lady at the reception, very unhelpful, just kept questioning why I was calling and after asking me to go to practice and in the meantime, after I sent an email they asked me to call. Communication is very poor between them. Very unsatisfactory customer service and looking to move to a different practice.
Visited January 2023
Review titled at Medics - The Loxford Practice
Replied on 01 March 2023
Dear Clara, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on: redbridgeccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager