Atherley House Surgery
143-145 Shirley Road, Southampton, Hampshire, SO15 3FHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Diane Stewart - Posted on 24 February 2025
The GP I saw was amazingly helpful. I have been having a skin issue for a while and what she advised is working. She also is helping me with my IBS.
Visited February 2025
Review titled Atherley House Surgery
Replied on 09 April 2025
Dear Diane, Thank you for taking the time to leave your feedback. I am pleased that you have had a great experience with the GP who has been supporting you; I will ensure your feedback is shared with the team. Kind regards, Shaun Austin, Practice Manager
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Review titled Professional Practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2025
On my last visit to the surgery I found my doctor to be very polite, professional, Understanding and willing to listen. I would definitely recommend this practice
Visited February 2025
Review titled Atherley House Surgery
Replied on 09 April 2025
Dear patient, Thank you for your feedback. I am glad to hear that on your recent visit to the practice you felt the clinician to be understanding and you felt listened to. I will share this with the team. Kind regards, Shaun Austin, Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Pinalben - Posted on 24 February 2025
I am extremely happy with the treatment.During my pregnancy period, I was visiting at GP and it's awesome. I very thankful to all the members who are doing duties very honestly. I appreciate all the staff members, they all are very helpful and kind full 😊
Visited January 2025
Review titled Atherley House Surgery
Replied on 09 April 2025
Dear Pinalben, Thank you for providing your feedback this is greatly appreciated. It is wonderful to hear of the positive experiences you have had when interacting with members of our team and that you have found them helpful and kind. I will share your feedback with them. Kind regards Shaun Austin, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2025
The last time I took my children to Artherley House, they were well attended to. The only thing I like to recommend is improvement in the timing of attending to patients. Thanks
Visited January 2025
Review titled Atherley House Surgery
Replied on 09 April 2025
Dear patient, Thank you for taking the time to provide feedback this is greatly appreciated. I am glad to hear that the practice has provided you with great service. I'm sorry to hear that when you visited you were not seen at your appointment time, I understand that this can be frustrating. Our clinicians always try their best to run to time although this is not always possible however where a clinician is running behind our reception should keep you updated. Kind regards, Shaun Austin, Practice Manager
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Review titled Great practice.
Rated 4 stars out of 5
by Anonymous - Posted on 03 March 2025
I must commend Artheley house in their swiftness in attending to patients. The time I came for my appointment, the reception I received was welcoming and the GP on duty that very day was very friendly.
Visited January 2025
Review titled Atherley House Surgery
Replied on 09 April 2025
Dear patient, Thank you for taking the time to leave your feedback. I'm delighted to hear that you have found the practice welcoming and effecting in dealing with your enquiries. I will gladly share your feedback with the team. Kind regards, Shaun Austin, Practice Manager
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Review titled Used to be great, but not anymore
Rated 1 star out of 5
by Becky - Posted on 07 June 2024
Used to be a great surgery, but is now let down by one or 2 atrocious GP's, with zero patient care who believe it is acceptable to wait 3 weeks for just a telephone appointment when have symptoms which could be cancerous. (After I had been told by Reception staff I could speak to a kind GP in a few days time)
Visited June 2024
Review titled Atherley House Surgery
Replied on 14 June 2024
Dear Becky, Thank you for taking the time to leave your feedback, I am sorry to hear how you have felt following your recent experience with the practice. eConsults are reviewed by a clinician, usually by the end of the next working day and an appropriate clinical outcome is decided upon based on the information provided by the patient, past medical history and current care being provided for the symptoms disclosed. Where it is considered there are symptoms of a more urgent nature the clinician will ensure this is dealt with in a timely manner. I would be happy to look in to your concerns further if you could provide additional detail to hiowicb-hsi.atherleyhousesurgery@nhs.net and mark it for my attention. Kind regards, Shaun Austin, Practice Manager
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Review titled Unpleasant Experience
Rated 3 stars out of 5
by Anonymous - Posted on 13 May 2024
I have to call the surgery this morning as I am quite worried about my husband's wound. I politely asked to the ?receptionist if she can find out what is happening with the surgical referral that was done a month ago. She told me the status of the referral in a very 'rushed' and impolite manner that seems like she wants to put down the phone on me right away. I feel I was not given a chance to ask more questions and this attitude is not really acceptable especially for us who are already stressed about our own family's health.
Visited May 2024
Review titled Atherley House Surgery
Replied on 04 June 2024
Dear patient, Thank you for taking the time to provide your feedback, I am sorry to hear of how you have been made to feel during your recent contact with the surgery; we always aim to deliver a high standard of service to our patients. All of our calls are recorded, I would be happy to look in to your query further if you would like to provide further information to the practice; this information will allow me to identify additional training needs within the team and improving the experience for yourself and other patients in the future. I would require the telephone number used to contact the surgery and your name. You can submit this via secure email to hiowicb-hsi.atherleyhousesurgery@nhs.net Kind regards, Shaun Austin, Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2025
I got on time appointment each and every time. Very near to my house and all the staffs/doctors are very helpful.
Visited May 2024
Review titled Atherley House Surgery
Replied on 09 April 2025
Dear patient, Thank you for leaving your feedback, I am glad to hear that you have found appointments to be easily accessible and the surgery team to be helpful. I will share your feedback with the team. Kind regards, Shaun Austin, Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by kazimierz wieczorek - Posted on 24 February 2025
Appointment face to face this is very good doctor help me emergency contact is very good I like now because before trouble appointment only contact on the phone I have problem my ear and doctor want photos I understand but now lots better thank you
Visited December 2023
Review titled Atherley House Surgery
Replied on 09 April 2025
Dear Kazimierz, Thank you for taking the time to provide your feedback I am pleased to hear that your recent experience with the practice has been positive and that you have found our response to urgent appointment requests satisfactory and the service is improving. Kind regards, Shaun Austin, Practice Manager
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
They aren't very smart at communicating online. Following an econsolt they sent me a request for more information over SMS from a short code number that I can't reply too. So how am I supposed to provide the info they are asking for?
Visited August 2023
Review titled Atherley House Surgery
Replied on 30 August 2023
Dear Patient, Thank you for taking the time to provide your feedback, I am sorry that the text message you received did not have the response link as it should have. If you haven't done so already please contact reception either via telephone (02380 221964) or email (hiowicb-hsi.atherleyhousesurgery@nhs.net) and we will be able to send you a link to respond. Whilst we always try to make sure patients have an excellent experience with the practice we do understand that sometimes the service doesn't always meet expectations. In these circumstances please do contact the practice directly so we can resolve any problems as soon as possible. Kind regards Shaun Austin, Practice Manager