Aurora Medcare
Thames View Health Centre, Bastable Avenue, Barking, IG11 0LGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Aurora Medcare.
Reviews
-
Review titled Caring practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2023
Needed to see the nurse about my blood pressure, my visit felt relaxed and unhurried. The nurse was extremely considerate and polite. Everything was explained thoroughly. I couldn't have asked for better care
Visited February 2023
Review titled Aurora Medcare
Replied on 02 March 2023
Dear Patient, thank you for your positive comments. Your review will be forwarded to our whole team. Kamal Kalkat Manager
-
Review titled Kind and helpful personnel
Rated 5 stars out of 5
by Corina - Posted on 19 January 2023
Very professional staff with a kind attitude, that solves all issues efficiently. It was a relief to be listened and helped so quickly. Thank you!
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Corina, thank you for positive review. Our staff have been made aware of your comments. Kamal Manager
-
Review titled Beautiful Nurse who generally done everything
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
The nurse at Thems Veiw medical Centre is a lovely lady and she talked me through everything and explained it all I am very grateful for having her
Visited January 2023
Review titled Aurora Medcare
Replied on 30 January 2023
Dear Patient, your positive comments are greatly appreciated. Our nursing staff have worked many years in general practice and are valuable members of our team. Your review will be shared with the whole practice team. Thank you. Kamal Manager
-
Review titled So Helpful
Rated 5 stars out of 5
by Stephen Hamsa Sahal - Posted on 17 January 2023
My Blood Pressure was found to be High. Although there was only one Doctor at the time, several members of staff helped me to get Blood Tests arranged and to do a urine test bringing me cups of water to drink.The HP tested the urine sample,and the GP prescribed my medication. All this was done in a very busy Surgery. I am grateful for their patience,care and Teamwork.
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Stephen, thank you kindly for your positive comments which will be greatly received by our hard working clinical team. Kamal,Manager
-
Review titled shambolic new appointment system
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
On the day appointments are gone within 10mins of opening the line, then you are asked to call back again the next day - this is a recurring nightmare because by the time you get through the next day, the appointments are gone, and the receptionists cannot or are unwilling to use their discretion even after explaining that you have been calling for several days to offer an appointment. Its a complete nonsense to have to call every day for over a week and not be able to book an appointment. Why is there no option to self book digitally (routine) for those who are able - this will free up the receptionists time to be focused on urgent queries.
Visited January 2023
Review titled Aurora Medcare
Replied on 11 January 2023
Dear Patient, I am sorry you have had issues obtaining an appointment. Staff are advised to use their skills on triage to ascertain the urgency of the issue. We will discuss this in our upcoming staff meeting. You are able to use econsult service available on our website from 630am. Please go to www.auroramedcare.co.uk. Thank you. Kamal Manager
-
Review titled Good Health Care services
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2023
I visited the Health care Assistance today at Aurora Medicare Thames View for a routine blood pressure check. I experienced a good services. The Health care assistance answered all my questions and gave me a very good advice.
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Patient, our Healthcare Assistants are mentored by our Practice Nurses. I am glad you had a good experience at the practice. Your comments will be shared by the practice team. Thank you. Kamal Manager
-
Review titled attention to detail
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2023
The superlative service and support I received from the start to when I saw health care assistant in October was excellent. I felt I mattered. She was really good, empathetic listened to me and provided me with care which avoided the hospital visit. I had gastric bypass 10 years ago, never knew I have to be on vitamin b12 injections for rest of my life.I discussed my symptoms with her. She look back in my health record. She was very attentive and gave me peace of mind with advice about the importance of B12 injections. She also did one injection on same day ,provided the blood test. She went out to discuss with GP. I was there for my foot check. I only mentioned brain fog and she asked many questions ,look back in my records. She went out of her ways to offer help. I saw her again today. I hope she is not going leave this practice. I recommend Aurora Medcare ,the Healthcare Professionals do a fantastic job. I was very impressed.
Visited January 2023
Review titled Aurora Medcare
Replied on 11 January 2023
Dear Patient, your comments are invaluable to us especially during the winter pressures. We are very fortunate to have a caring and knowledgeable clinical team who support one another in ensuring we can offer our patients the best possible care. We are very grateful for your comments which have been forwarded to our team. Kamal Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I was seen by yesterday for health check at King Edwards road. The lady was armed with knowledge She was helpful answered all my questions. The reception and doctors are are always ever so kind and courteous . My experience was very good. I was seen on time. All in all I would also recommend Aurora Medcare.
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Patient, thank you for your comments. The staff member has been notified of your review and is extremely happy to provide you the care she did. Kamal, manager
-
Review titled Good practicr
Rated 4 stars out of 5
by Mary - Posted on 17 January 2023
Had a blood pressure check yesterday and was made very welcome by the member of staff who explained her roll and what was about to happen. Good experience from a lovely friendly staff. Thank you
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Mary, I am pleased you have had a good experience at our practice. We are fortunate to have a knowledgeable clinical team. Kamal Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Stephen Hamsa Sahal - Posted on 26 January 2023
After having High Blood Pressure problems recently I returned to the Surgery on 24 Jan for an ECG scan. Thankfully the readings were Normal. My Systolic reading has gone down from 194 to 140 since 16 Jan I am now only waiting for a Cardiac Scan and results from my Blood Tests The Nurse explained that we haven't yet found the reason for the High BP so I will need to continue taking 5mg Amlodipine and I will have my BP measured again in 2 week's time at the Surgery. Once again, I am very Grateful for the Help and Kindness I have received from everyone involved.
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Stephen, your comments have been shared to the clinical team involved in your care. Our clinical team work tirelessly to provide the best healthcare to our patients. Your comments give encouragement during these busy winter months. Thank you. Kamal manager