Aurora Medcare
Thames View Health Centre, Bastable Avenue, Barking, IG11 0LGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Health Care services
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2023
I visited the Health care Assistance today at Aurora Medicare Thames View for a routine blood pressure check. I experienced a good services. The Health care assistance answered all my questions and gave me a very good advice.
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Patient, our Healthcare Assistants are mentored by our Practice Nurses. I am glad you had a good experience at the practice. Your comments will be shared by the practice team. Thank you. Kamal Manager
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Review titled attention to detail
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2023
The superlative service and support I received from the start to when I saw health care assistant in October was excellent. I felt I mattered. She was really good, empathetic listened to me and provided me with care which avoided the hospital visit. I had gastric bypass 10 years ago, never knew I have to be on vitamin b12 injections for rest of my life.I discussed my symptoms with her. She look back in my health record. She was very attentive and gave me peace of mind with advice about the importance of B12 injections. She also did one injection on same day ,provided the blood test. She went out to discuss with GP. I was there for my foot check. I only mentioned brain fog and she asked many questions ,look back in my records. She went out of her ways to offer help. I saw her again today. I hope she is not going leave this practice. I recommend Aurora Medcare ,the Healthcare Professionals do a fantastic job. I was very impressed.
Visited January 2023
Review titled Aurora Medcare
Replied on 11 January 2023
Dear Patient, your comments are invaluable to us especially during the winter pressures. We are very fortunate to have a caring and knowledgeable clinical team who support one another in ensuring we can offer our patients the best possible care. We are very grateful for your comments which have been forwarded to our team. Kamal Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I was seen by yesterday for health check at King Edwards road. The lady was armed with knowledge She was helpful answered all my questions. The reception and doctors are are always ever so kind and courteous . My experience was very good. I was seen on time. All in all I would also recommend Aurora Medcare.
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Patient, thank you for your comments. The staff member has been notified of your review and is extremely happy to provide you the care she did. Kamal, manager
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Review titled Good practicr
Rated 4 stars out of 5
by Mary - Posted on 17 January 2023
Had a blood pressure check yesterday and was made very welcome by the member of staff who explained her roll and what was about to happen. Good experience from a lovely friendly staff. Thank you
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Mary, I am pleased you have had a good experience at our practice. We are fortunate to have a knowledgeable clinical team. Kamal Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Stephen Hamsa Sahal - Posted on 26 January 2023
After having High Blood Pressure problems recently I returned to the Surgery on 24 Jan for an ECG scan. Thankfully the readings were Normal. My Systolic reading has gone down from 194 to 140 since 16 Jan I am now only waiting for a Cardiac Scan and results from my Blood Tests The Nurse explained that we haven't yet found the reason for the High BP so I will need to continue taking 5mg Amlodipine and I will have my BP measured again in 2 week's time at the Surgery. Once again, I am very Grateful for the Help and Kindness I have received from everyone involved.
Visited January 2023
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Stephen, your comments have been shared to the clinical team involved in your care. Our clinical team work tirelessly to provide the best healthcare to our patients. Your comments give encouragement during these busy winter months. Thank you. Kamal manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Aderonke Helen Adu - Posted on 23 January 2023
The staffs are always very helpful, friendly and respectful no time I call the practice and I feel very happy and over the moon going in and out half problem Done
Visited December 2022
Review titled Aurora Medcare
Replied on 26 January 2023
Dear Aderonke, thank you for your comments which have been shared with the practice team. Kamal, manager
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2023
I See a GP due to being really chesty with flu symptoms was given antibiotics and feeling better, the GP I was reviewed by was fantastic they was ill themselves as could hear it in their voice but they still get up and go to work to help their patients, thank you. I would defo recommend this practice to friends and family as all staff are great and the GPs go above and beyond.
Visited December 2022
Review titled Aurora Medcare
Replied on 11 January 2023
Dear Patient, thank you for your kind comments and words of encouragement which have been happily received by our hard working clinicians. We are proud to have dedicated clinicians who sometimes overlook their own health to deal with our patients care. Kamal Manager
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Review titled Worse practice
Rated 1 star out of 5
by Glynis Michelle young - Posted on 08 December 2022
I phoned the surgery at 8 a.m I was 24 in the que which is normal now when I got through there was no appointments left my son as had the flu for 8 days which now as gone to his chest and lungs he is also asthmatic they still couldn't see him this keeps happening and is getting worse we have phoned 111 and they said he needs to see his doctor.
Visited December 2022
Review titled Aurora Medcare
Replied on 09 December 2022
Dear Glynis, I am sorry your son had difficulty obtaining an appointment. You may be aware in recent days there has been an increase of cases of Strep A which has caused great pressure on our services as symptoms are similar to a common cold which has led to great anxiety in our patients. We have created additional appointments to assist with the increase of demand and are prioritising children and the most vulnerable. I note you contacted 111 who then booked your son for an appointment on our system and he was consulted by our GP. We have daily protected appointments on our system which only 111 can book. Please note, 111, the HUB, the walk in centres, the community pharmacist are all extensions of our service. We work as part of an extended NHS providing services. We are doing the best we can to accommodate winter pressures despite our own clinical team falling ill. Your understanding would be greatly appreciated. Kamal Manager
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Review titled Bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 13 December 2022
This practice never has appointments. I rang today regarding an appointment for my dad who's come from A&E and was told to follow up with GP. I rang at 8 couldn't get through. I kept trying and trying only to get a voicemail at 8:15 that all appointments are fully booked. I rang again at 9:30 to try speak to someone I was put in a queue, once I reached number 1 got a message that the receptionist is on another call and I should call back later. There's only 1 member on the receptionist team who goes above and beyond. The days she's not there the whole practice is a shambles. I'm honestly so annoyed as this is not an isolated incident. It happens everyday. For someone with serious health issues it could be as if they are being neglected.
Visited December 2022
Review titled Aurora Medcare
Replied on 23 December 2022
Dear Patient, I am sorry you have had issues obtaining an appointment. We are working closely with our telecoms to try to cope with the demand during our peak times. As you may be aware the surgery is under enormous pressure during this winter with demand for service very high. We are extending all our clinics due to the high levels of sickness. Thank you.
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Review titled Awful practice - avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2022
I've had nothing but awful experiences with this practice. I've recently been diagnosed with long covid and have been trying to get help with this since April 2022. I first asked for a referral to a fatigue clinic, this took months of phone calls and chasing only for it to be done incorrectly 2 times. When I was finally seen by an external fatigue clinic they wrote to my GP to ask them to refer me to a long covid clinic. Again, the practice failed to do this and I had to chase on 4 separate occasions before they did anything with this. They only did something when I wrote a complaint to the surgery, before this, nothing. I'm now chasing them for an extension to my sick note but it's impossible to get through to them on the phone and then when you do they are rude. They always tell you what you're doing is wrong and you should make an appointment or they can't find your details. My condition makes doing things like this difficult and this practice only exacerbates my condition. I have to chase them to do things only for them to do it wrong. It's impossible to get an appointment. I'm often cut off when I get to the front of the call queue. I've been told to use their 'e-consult' service which is where you can send a message directly to the doctor for things like sick notes and prescriptions but this is ignored too. Unfortunately, I'm forced to use this practice as there are no alternatives I can reasonably travel to. If you have the choice, avoid them, you'll be better off for it.
Visited November 2022
Review titled Aurora Medcare
Replied on 03 November 2022
Dear Patient, I am sorry you have had cause to complain. We are urgently looking into the issues you have raised. Our telecoms are working on solutions and investigating causes of lines dropping. We have contacted the econsult service to investigate why we did not receive your consultation request after we could not find your econsult on the system. Our GP has made contact with you to explain the prior tests you required in order to obtain your sick note and this has been issued to you following your consultation. Your comments regarding reception staff will be discussed at our upcoming staff meeting for quality improvement. If you would like any further clarification or assistance please do contact me the practice manager Kamal.