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Aurora Medcare

Thames View Health Centre, Bastable Avenue, Barking, IG11 0LG

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 31 to 34 of 34

  1. Review titled Fantastic practice

    Rated 5 stars out of 5

    by Aderonke Helen Adu - Posted on 23 January 2023

    The staffs are always very helpful, friendly and respectful no time I call the practice and I feel very happy and over the moon going in and out half problem Done

    Visited December 2022

    Report as unsuitable

    Review titled Aurora Medcare

    Replied on 26 January 2023

    Dear Aderonke, thank you for your comments which have been shared with the practice team. Kamal, manager

    Report as unsuitable


  2. Review titled Great surgery

    Rated 5 stars out of 5

    by Anonymous - Posted on 06 January 2023

    I See a GP due to being really chesty with flu symptoms was given antibiotics and feeling better, the GP I was reviewed by was fantastic they was ill themselves as could hear it in their voice but they still get up and go to work to help their patients, thank you. I would defo recommend this practice to friends and family as all staff are great and the GPs go above and beyond.

    Visited December 2022

    Report as unsuitable

    Review titled Aurora Medcare

    Replied on 11 January 2023

    Dear Patient, thank you for your kind comments and words of encouragement which have been happily received by our hard working clinicians. We are proud to have dedicated clinicians who sometimes overlook their own health to deal with our patients care. Kamal Manager

    Report as unsuitable


  3. Review titled Worse practice

    Rated 1 star out of 5

    by Glynis Michelle young - Posted on 08 December 2022

    I phoned the surgery at 8 a.m I was 24 in the que which is normal now when I got through there was no appointments left my son as had the flu for 8 days which now as gone to his chest and lungs he is also asthmatic they still couldn't see him this keeps happening and is getting worse we have phoned 111 and they said he needs to see his doctor.

    Visited December 2022

    Report as unsuitable

    Review titled Aurora Medcare

    Replied on 09 December 2022

    Dear Glynis, I am sorry your son had difficulty obtaining an appointment. You may be aware in recent days there has been an increase of cases of Strep A which has caused great pressure on our services as symptoms are similar to a common cold which has led to great anxiety in our patients. We have created additional appointments to assist with the increase of demand and are prioritising children and the most vulnerable. I note you contacted 111 who then booked your son for an appointment on our system and he was consulted by our GP. We have daily protected appointments on our system which only 111 can book. Please note, 111, the HUB, the walk in centres, the community pharmacist are all extensions of our service. We work as part of an extended NHS providing services. We are doing the best we can to accommodate winter pressures despite our own clinical team falling ill. Your understanding would be greatly appreciated. Kamal Manager

    Report as unsuitable


  4. Review titled Bad practice

    Rated 2 stars out of 5

    by Anonymous - Posted on 13 December 2022

    This practice never has appointments. I rang today regarding an appointment for my dad who's come from A&E and was told to follow up with GP. I rang at 8 couldn't get through. I kept trying and trying only to get a voicemail at 8:15 that all appointments are fully booked. I rang again at 9:30 to try speak to someone I was put in a queue, once I reached number 1 got a message that the receptionist is on another call and I should call back later. There's only 1 member on the receptionist team who goes above and beyond. The days she's not there the whole practice is a shambles. I'm honestly so annoyed as this is not an isolated incident. It happens everyday. For someone with serious health issues it could be as if they are being neglected.

    Visited December 2022

    Report as unsuitable

    Review titled Aurora Medcare

    Replied on 23 December 2022

    Dear Patient, I am sorry you have had issues obtaining an appointment. We are working closely with our telecoms to try to cope with the demand during our peak times. As you may be aware the surgery is under enormous pressure during this winter with demand for service very high. We are extending all our clinics due to the high levels of sickness. Thank you.

    Report as unsuitable