Avonside Health Centre
Portobello Way, Warwick, Warwickshire, CV34 5GJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Avonside Health Centre.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
Was nice to talk to someone who listened and recognised I was taking things on board and that gave me positive feedback
Visited January 2024
Review titled Avonside Health Centre
Replied on 02 April 2024
Dear Anonymous, Thank you so much for your kind feedback. We will share this with the team. Best wishes, Lauren Operations Manager
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Review titled Wonderful healthcare staff
Rated 5 stars out of 5
by Isobel M. - Posted on 13 February 2024
Staff here have all been really nice, friendly and professional, with my baby and myself. Calling for an appointment for baby's vaccinations has gone well. A really good practice.
Visited January 2024
Review titled Avonside Health Centre
Replied on 22 February 2024
Dear Isobel, Thank you so much for your lovely feedback. I will share your kind comments with our team. Best wishes, Lauren Field Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by KLR - Posted on 16 December 2023
Very welcoming practice. The team are very friendly and the doctors kept me informed throughout the consultation.
Visited December 2023
Review titled Avonside Health Centre
Replied on 18 December 2023
Thank you very much for taking the time to review us and feedback on your experience. We are delighted you are happy with our service, and I will make sure to pass this on to our team. Kind Regards Sarah Hargreaves Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Hawkins Paul - Posted on 15 October 2023
Attended Avnside surgery for covid and flue jab , good experience ell organised good to to see the practice providing the service to ts patients
Visited October 2023
Review titled Avonside Health Centre
Replied on 16 October 2023
Hi Paul, Thank you for your lovely feedback. We will pass this feedback on to the team. Best wishes, Lauren Field Practice Operations Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
Very friendly and helpful staff. Very good care. Long working hrs. Most of the needed service is available. Very clean.
Visited September 2023
Review titled Avonside Health Centre
Replied on 11 September 2023
Dear Anonymous, Thank you for taking your time to feedback. We really appreciate your comments. Take care, Lauren Field Practice Operations Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2023
Rang on the day for a telephone appointment, but was referred for a face to face consultation. The doctor, who I had not met before, was polite and interested and took the time to read previous notes. The comprehensive attention to assess my condition, resulting in new prescribed medication and stopping medication I already take which may contradict my condition. My meeting was followed up with a phone message summarising our meeting and the outcome. This was a first for me at this practice and was valuable, having details of our consultation, prescribed medication and timescale for a follow up appointment.
Visited September 2023
Review titled Avonside Health Centre
Replied on 07 September 2023
Dear Patient, Thank you for taking your time to feedback on your recent experience at Avonside Health Centre. We are glad to hear we have exceeded your expectations and do hope you feel better soon on your new medication. Should you need any further support or advice, please do not hesitate to get in touch. Take care, Lauren Field Practice Operations Manager
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Review titled Reluctant to make referrals
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
It’s very difficult to get gps to make referrals and they will only do so after a lot of phone calls and nagging!
Visited September 2023
Review titled Avonside Health Centre
Replied on 20 September 2023
Dear Anonymous, We are sorry to hear you have had difficulty with a referral. Please get in touch at your earliest convenience so we can investigate into this further. We look forward to hearing from you. Best wishes, Lauren Field Practice Operations Manager Avonside Health Centre
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Review titled Fantastic doctors
Rated 5 stars out of 5
by Samantha Guest - Posted on 25 July 2023
The staff are always attentive and the caring receptionists always help. The doctors liaten and make you feel safe and comfortable. Would highly recommend this surgery.
Visited July 2023
Review titled Avonside Health Centre
Replied on 01 August 2023
Good afternoon, Thank you so much for taking your time to feedback. We will pass your comments on to the whole team. Take care + best wishes. Lauren Field Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
Attended for diabetic review. Seen on time. Nurse was extremely thorough and there was no sense of being rushed. Clear advice and follow up appointment booked then and there.
Visited July 2023
Review titled Avonside Health Centre
Replied on 01 August 2023
Good afternoon, Thank you so much for taking your time to feedback. We will pass your comments on to the nursing team. Have a great day. Best wishes, Lauren Field Practice Manager
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Review titled Unresponsive
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
Despite government assurances this practice are still very reluctant to offer face to face appointments and it takes a genius to manage to get a referral to an appropriate Consultant. They will dispense medication, send nurses to collect blood samples but will rarely actually see a patient and highly unlikely to offer a home visit for frail, vulnerable and sick patients. I have encountered tremendous difficulty in communicating with the practice on all levels and they are often hostile and defensive in their responses to reasonable and legitimate requests.
Visited July 2023
Review titled Avonside Health Centre
Replied on 06 July 2023
Dear Anonymous, Thank you for taking the time to feedback, and I am sorry you are not satisfied with our service. To confirm, we have been providing face to face appointments as standard since September 2022, and in June 2023 our Doctors provided over 2,000 face to face appointments. We also provide home visits to housebound patients where clinically appropriate. We would always encourage our patients to speak to our management team prior to writing a review so that we can look into and work to resolve any concerns or issues. Unfortunately as this review is anonymous we are not able to investigate this, however we would welcome the opportunity to discuss this with you. Please do contact us should you wish to discuss this further. Kind Regards Sarah Hargreaves Practice Manager