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Avonside Health Centre

Portobello Way, Warwick, Warwickshire, CV34 5GJ

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Reviews

Displaying 21 to 21 of 21

  1. Review titled Call handler let this surgery down

    Rated 2 stars out of 5

    by Anonymous - Posted on 11 October 2022

    The call handler put the telephone down on me after accusing me of being rude; I did not swear, I did not raise my voice and I did not use inappropriate language. I did however push o find out what was happening regarding my 84 year old mothers health issues. After the call handler put the phone down on me I rang back to make a complaint - the same call handler took the 2nd call and asked me to tell her what the complaint was about!!! Serious training issues here. Then I went on web page but could not find any information about how to complain….

    Visited October 2022

    Report as unsuitable

    Review titled Avonside Health Centre

    Replied on 12 October 2022

    Good afternoon, We are sorry to hear you are not happy with your recent experience with Avonside Health Centre. We take pride in offering the best care and service within the scope of our resources in a caring, confidential and courteous environment. Unfortunately as we do not have any of your details or the patient concerned, we are unable to begin our investigation into the matter. Please get in touch with myself or our Business Manager to provide some further information via email to either of the below address: Avonside.notifcations@avonsidehc.nhs.uk Practice.manager@avonsidehc.nhs.uk All staff are required to ask to nature of the call/query/appointment in order to provide the most appropriate support. Our complaints policy can be found on our website under the feedback section named ‘NHS Friends & Family Test’ (https://www.avonsidehealthcentre.nhs.uk/feedback). Our full complaints policy can be found linked on the page above. We look forward to hearing from you and looking into this further. Yours sincerely, Lauren Field Operations Manager Avonside Health Centre

    Report as unsuitable

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