Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional Practice
Rated 5 stars out of 5
by Janet - Posted on 30 May 2024
It doesn’t matter which part of the practice team you interface with, they are outstanding, organised and efficient in dealing with the problem that you have. Importantly you feel as though they care! They put things in place as fast as possible and this is excellent especially if there a medical condition that needs to be resolved. My particular recent experience was them proactively contacting me as a Celiac to have bloods and a bone scan. First contact last week, bloods this and next week a scan!
Visited May 2024
Review titled Axbridge Surgery
Replied on 30 May 2024
What a delightful comment to read - it was with great pleasure that I sent your words out to our whole team, who do indeed care. Kind regards Celia Townend Practice Manager
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Review titled Communiation issues in practice & pharmacy
Rated 3 stars out of 5
by Chris Mason - Posted on 26 May 2024
Visited Axbridge Surgery to a) renew a prescription for Indapamide, Ramipril & a new statin and b) inform them of an out of stock item on a previous prescription and request an alternative as advised to do so by the pharmacy. a) On the repeat prescription form, the pharmacist had hand written the statin as an option, as it had not been put on my repeat prescription record, so I was unable to order online. I explained this to the staff member and was told that the three items would be sent to the doctor to issue a script. b) As requested by a consultant, a script for Invicorp had been issued. On arriving at the pharmacy for both a) & b) the statin was missing from the prescription. Also, the pharmacy informed me that the Invicorp was unavailable and that I would need to request an alternative from the GP. So I returned to the Axbridge practice, to point out to the same staff member the lack of statin and to ask for an alternative to the Invicorp. I was told that if an item is unavailable, the pharmacy would email the practice to allow an alternative to be prescribed and I should revisit the pharmacy as the absence of an email indicated that the item should be available. Returning to Wedmore Pharmacy I was told that they did not send such emails and I would need to return to the GP to make the request. Back at Axbridge Surgery I dealt with a different (and I have to say much more efficient) staff member, who listened and understood the issue and decided to ring Axbridge Pharmacy to check on the availability of Viradal Duo (as identified in the Consultant letter of 17th May) as an alternative to Invicorp. The pharmacy confirmed that this would be available by the following Tuesday and the receptionist then submitted the request to the GP. I was very pleased to receive a follow up telephone call from this same receptionist later the same day confirming the issue of a script for a) the missing statin and b) the Viridal and that it would be available at Axbridge the following Tuesday. I regret to say I did not remember her name as she retrieved a confused situation and provided excellent follow up. The rest of it appeared to be lack of attention to detail and lack of communication between practice & pharmacy. I am fortunate that I am mobile and wiith my own vehicle and the time to be able to make numerous visits to both practice and pharmacy. If this had not been the case it would have represented significantly more than just a waste of time, effort and fuel.
Visited May 2024
Review titled Axbridge Surgery
Replied on 28 May 2024
Dear Mr Mason We work very hard to develop good communication and positive relationships with our local Pharmacies and I was very sorry to read about your experience. We will talk through your comments at our next Reception Meeting to ensure all our team can learn from your feedback. Kind regards Celia Townend Practice Manager
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Review titled Healthcare Assistant
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
I have routine blood tests at either surgery and each time I’m met with a professional, kind, efficient service. I want to praise the team and thank them.
Visited May 2024
Review titled Axbridge Surgery
Replied on 29 July 2024
Thank you for your review, we as a team are pleased to hear that you rate us as professional, kind and efficient. This is what we aim to be. Celia Townend Practice Manager
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Review titled Very professional
Rated 5 stars out of 5
by Rachael - Posted on 01 May 2024
Very friendly, welcoming staff and surgery, professional and quick service. Very helpful doctor who listened to what I was saying & I felt she really cared.
Visited April 2024
Review titled Axbridge Surgery
Replied on 02 May 2024
We were very pleased to read your review, it is always good to read such positive feedback. Thank you Celia Townend Practice Manager
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Review titled Good GP Practice
Rated 5 stars out of 5
by Jonathan Hale - Posted on 19 April 2024
Very good e consult service with rapid response from suitably qualified heathcare professionals. GPs and other healthcare professionals actively listen and take action. If there is a need to call - you will get through! My experience of a GP practice used by my mother in South Gloucestershire was their e consult service was infrequently operational and it was not possible to successfully phone through to that practice due to lack of staff. The Axbridge & Wedmore practice offer a service significantly better than a radically larger GP practice on the outskirt of Bristol. Keep going.
Visited April 2024
Review titled Axbridge Surgery
Replied on 22 April 2024
Dear Mr Hale Thank you for your feedback illustrating that it is possible to reach us easily online and on the telephone and that you feel you were listened to and action was taken. Such a positive review is a pleasure to pass on to our team. Celia Townend Practice Manager
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Review titled Dissappointed in Service
Rated 2 stars out of 5
by Teri Carr - Posted on 30 May 2024
When I have needed to see a Doctor waiting times are over a month, when I have been asked to see a Doctor waiting time is over a month then cancelled without being asked if I would like another appt, not even a telephone appt. Filling out an online appt is ignored, I had to follow mine up over a week later. However the Nursing Staff are great
Visited April 2024
Review titled Axbridge Surgery
Replied on 03 June 2024
We were very sorry to read this review, we did unfortunately have a GP off sick but will be in touch with the patient regarding this complaint directly and rebooking for her. Celia Townend Practice Manager
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Review titled Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 23 March 2024
A short wait for an appointment at a special clinic for photographs to be taken, but they were reviewed quickly and treatment prescribed within a week. Very pleased.
Visited March 2024
Review titled Axbridge Surgery
Replied on 25 March 2024
We were very pleased to read your review, particularly as we have been reviewing our processes for skin lesion demand. Your review illustrates that this review has been most successful. Thank you. Celia Townend Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
I asked for a phone consultation on two days running - for separate issues. Nothing was a problem and was called within an hour. In each case the GP was friendly and very helpful.
Visited February 2024
Review titled Axbridge Surgery
Replied on 15 February 2024
Thank you for reporting on your positive experience with us, we were very pleased to read it. Celia Townend Practice Manager
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Review titled Outstanding
Rated 5 stars out of 5
by Justin House - Posted on 21 February 2024
From the moment you step through the door, you are greeted with warmth and professionalism by the reception staff, setting the tone for a positive experience. The doctors here are not just skilled medical professionals but compassionate caregivers who go above and beyond to ensure the well-being of their patients. I cannot praise enough the level of care and attention I received during my visits. The doctors took the time to listen attentively to my concerns, thoroughly explaining diagnosis and treatment options in a way that was easy to understand. Their expertise instilled confidence and trust, making me feel truly cared for. Moreover, the reception staff deserves special commendation for their efficiency and friendliness. Whether scheduling appointments, handling paperwork, or answering inquiries, they do so with a smile and genuine concern for patients' needs.
Visited February 2024
Review titled Axbridge Surgery
Replied on 21 February 2024
What a wonderful review to read. I have passed this on to all our staff and your time taken in giving us this positive feedback is hugely appreciated by us all. Celia Townend Practice Manager
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Review titled brilliant practice
Rated 5 stars out of 5
by Chris whale - Posted on 15 January 2024
Best surgery I've attended by a long way helpful staff, no waiting, always answer phone promptly, the staff are very professional and always have information to hand
Visited January 2024
Review titled Axbridge Surgery
Replied on 17 January 2024
Thank you much for taking the time to place a review which we were very pleased to read. I am glad that your experience with us was so positive. Celia Townend Practice Manager