Balmore Park Surgery
59A Hemdean Road, Caversham, Reading, Berkshire, RG4 7SSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Balmore Park Surgery.
Reviews
-
Review titled Good Doctors, helpful receptionist.
Rated 3 stars out of 5
by Gillian Ewart - Posted on 05 July 2024
The management of this practice is bad. I first visited the doctor in 2023. each time I went it took me at least 2 weeks to get an appointment then another 2 to 3weeks to get a blood test. I have probably used the NHS much less than most and yet when I wanted to see a Doctor it took ages. My family has worked tirelessly for the NHS and I cannot believe the experience I am having. On the 3rd of june I had a blood test on the 4th June I was told I need to have an ultrasound scan this happened on the19th June. I was told that I needed to come back for a biopsy but due to the Junior Doctors strike this hasn’t as yet happened and doesn’t look likely to happen for awhile. I have no complaints against the doctor who did his best with the symptoms that where presented to him, but it is unacceptable that all this has taken over 8 months ( and looks as it will take much longer) due to your computer systems and your lack of knowing your patients. I and 200000 others are now in a queue . In pain and I am sure others much worse than me. When the whole thing could of gone forward within a month. If you go to the Doctor and he says you need a blood test you should not have to wait three weeks . The system needs to ask the right questions and the triage team should assess better. to ask me whether I think the appointment is urgent is foolish that is why I went to the Doctor.
Visited December 2023
Balmore Park Surgery has not yet replied.
-
Review titled Pleasant receptionist
Rated 4 stars out of 5
by Samantha - Posted on 23 October 2023
Pleasant and helpful receptionist. I do dislike having to discuss my medical problem in earshot of other patients though - no confidentiality there! Perhaps the receptionist could offer the choice of writing it down? Or, to save time and you don't want the whole waiting room to know your problem, you bring some written information with you?
Visited October 2023
Balmore Park Surgery has not yet replied.
-
Review titled Frustrating experience
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2023
Had a blood test 3/10 , no problem. Had a text next day asking I make an appointment to discuss results . Earliest appointment 24/10. Cancelled by GP 1 hour before, but promised a call later…. Call cancelled by GP but promised a call next day … Cancelled by GP , but offered an appointment with a Dr I didn’t know, with an unrealistic time scale for me to attend. My next earliest appointment to see my GP 6/11 …. 1 whole month from when I was asked by the GP to come in and discuss my results…. Hopefully it’s nothing urgent…
Visited October 2023
Balmore Park Surgery has not yet replied.
-
Review titled Great Doctors if you can get through reception
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2023
The Doctors and medical staff here are great and my family and I have always had a good service and excellent communications with them. However, the reception team are rude, dismissive and bordering on obstructive.
Visited July 2023
Balmore Park Surgery has not yet replied.
-
Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
The last three times I called there was a 30 minute or longer call queue for the reception desk. The next available appointment is more than 4 weeks in the future. And there is no advice for how to cope in the meantime.
Visited April 2023
Review titled Balmore Park Surgery
Replied on 24 May 2023
Dear Patient, Thank you for providing feedback. I am sorry you had a bad experience. We do have an emergency care team that work Monday - Friday who pick up all medically urgent problems the same day. We are in the process of reviewing new systems that will hopefully improve patient accessibility. Watch this space. Thanks, Balmore Park Surgery