Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practise needs improvement
Rated 2 stars out of 5
by Anthony Bleach - Posted on 14 March 2025
I know the practise needs improving it needs more people on the reception better access to make appointment better parking Better entrance and exit.more people at the pharmacy. If there was a situation requiring emergency vehicles they would find it difficult to get whrre the are needed
Visited March 2025
Review titled Banbury Cross Health Centre
Replied on 20 March 2025
Dear Anthony, Thank you for taking the time to leave your review. I am sorry to note your comments. If you want to make any suggestions on how we can improve, please do get in touch with us directly. Our direct email address is feedback.bchc@nhs.net We all work incredibly hard and share your frustrations. I’m really sorry that it appears that you experienced these frustrations- we are continually working on anything that we can to make the patient experience better. The car park is run by our landlords and so unfortunately out of our control. The pharmacy is completely separate to us, so again not much we can do about that, sorry. We do have designated ambulance bays right outside the entrance - it's quite challenging to stop people parking there or 'just dropping off' or 'popping to the pharmacy'. Any suggestions would be appreciated though. All feedback, positive or otherwise, is extremely valuable, so we do appreciate you expressing your concerns. Kindest thanks again James Business Support Manager on behalf of the Practice BCHC
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Review titled Efficient Treatment
Rated 5 stars out of 5
by Fiona Penhallurick - Posted on 31 March 2025
Just wanted to say a big thank you to the Doctor and Triage/Reception Team for my very rapid appointment and referral regarding my breast scare.
Visited March 2025
Banbury Cross Health Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Brendan Cameron - Posted on 26 March 2025
Appointment was on time, staff friendly in reception, nurses friendly and helpful, overall very happy.
Visited March 2025
Banbury Cross Health Centre has not yet replied.
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Review titled Very helpful with a inquiry I made yesterday
Rated 4 stars out of 5
by Kim Taylor - Posted on 20 March 2025
I am very anxious person where medication is concerned and having a reply this morning from my inquiry yesterday has been very helpful .
Visited March 2025
Banbury Cross Health Centre has not yet replied.
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Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2025
I went in for an appointment today about my mental health. She was brilliant. The best doctor i’ve had in 19 years, she listened to me and made me feel so comfortable and not judgemental. She did everything she could for me. Incredibly grateful!
Visited March 2025
Banbury Cross Health Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2025
When i attended this practice,I was directed by reception where I needed to go by friendly and polite staff. Once I got where I needed to be, I found the waiting area to be very clean and tidy and also lovely and quiet. Once I was called into the treatment room I was explained to what my treatment would be and why it was needed. I felt no pain at all and the nurse was quick and very efficient in her work. So I'd like to thank everybody at the practice for the kindness they showed me. Thankyou.
Visited March 2025
Banbury Cross Health Centre has not yet replied.
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2025
Clean establishment Wonderfully professional upon arrival. Offered to get you checked in. Informed the session is on the first floor. There was also a person on the first floor to direct you to the point I would need to wait to receive vaccine. The area upstairs was well lit 1 was met by another member to wait. There were 2 chars but I was not requested to seat on either.. The wait was very brief. Upin entering the surgery I was requested to take the seat. Perfect. The sessio. Was professional. Confirm my date of birth.. I was also alerted before the injection. Scratch. On leaving it was good as I was told see you soon in a years time. I returned downstairs. I got the good news probably next Covid vaccine would probably be in April. I was pleased as I would not have to travel far to receive it The person was also conversational. Made me feel part of the community.
Visited March 2025
Banbury Cross Health Centre has not yet replied.
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Review titled Was a great practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 March 2025
Was easy to get an appointment, everyone was really friendly and professional. I can recommend for everyone
Visited March 2025
Banbury Cross Health Centre has not yet replied.
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Review titled Confusing procedure
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2025
This is not a review but a feedback. A GP called me to discuss my daughter's blood test results as she had a low iron level and subsequently was prescribed a supplement. However, the very next day I got a text message saying that GP reviewed her results and they are normal. I called the practice to clarify and I was told that the sms was sent since GP made a note 'No further action needed'. This is probably because he already actioned it but 'no action needed' is not equivalent to 'results are normal'. You may wish to update your procedures so patients do not get confusing messages messages.
Visited March 2025
Banbury Cross Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Amanda Harris - Posted on 16 March 2025
It was good to see my doctor and managed to be referred to as problems with nose and hearing so going to be referred to ent specialist at Thornton hospital
Visited March 2025
Banbury Cross Health Centre has not yet replied.