Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled Great treatment and practice
Rated 4 stars out of 5
by Zoe Buckett - Posted on 27 February 2024
I had an appointment with a nurse practitioner on Friday and she was absolutely lovely. She put my mind at ease about why I was seeing her and was extremely polite and bubbly. At no point during my appointment was I made to feel the reason I was there was a waste of her time. I would not hesitate to see her again and think she is a real asset to the practice and the NHS.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Zoe Thank you so much for your kind review. I am delighted to note that ANP you saw was so lovely, your mind was put at ease and she was polite and bubbly too. Thank you again for your kind comments and review Jennifer Nichols Practice Manager
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Review titled Took 4 weeks to get a appointment
Rated 3 stars out of 5
by Anonymous - Posted on 22 February 2024
Dr who I saw was very nice,made time for you,wanted to listen to your health issues,in the future I would like to see this doctor again for any issues I may have
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Please train the receptionist that asthma is not chemist issue. Due to this I ended up at hospital last night . I did not take her advise to go to chemist as having asthma for 35 yrs I know chemist cannot help me .
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your review. Do get in touch with us directly by email on feedback.bchc@nhs.net and we will happily assist. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
After arriving 7 minutes late to an appointment and trying to call though to say the traffic is bad we are on our way, the doctor wouldn’t see us although advised appointments still available for the evening. Our daughter ended up in hospital the same evening! Could have been avoided had the doctor seen us that evening. We were happy to wait!
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your review. I am very sorry to note your comments. Do get in touch with us directly on feedback.bchc@nhs.net so that we can see what happened here. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Diabetic review
Rated 5 stars out of 5
by Eileen Thompson - Posted on 24 February 2024
I was given a clear explanation of what would happen and how the results would be fed back to me. I was due to have a further bloodtest later in the day. I was advised that the same blood sample could be used for this, so I didn't have to attend which was really helpful.
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Eileen Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. I am glad that you were communicated with clearly and that your tests were managed well too. I hope you keep well. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Very good. The service works well because if you cannot get a face to face appointment on the day you will always get a telephone call. I have had a recurring problem and have had to contact the surgery a few times
Visited February 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled It satisfies my requirements.
Rated 4 stars out of 5
by Colin Glover - Posted on 30 January 2024
Received a steroid injection in my knee, the doctor was extremely professional and carried it out with care and consideration, I felt no pain. I am very satisfied with the procedure.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 01 February 2024
Dear Colin Thank you so much for your kind review. I am delighted to note that your injection was painless and the procedure was carried out with care and consideration. I have shared your comments with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled Staff are great
Rated 5 stars out of 5
by Kim Vale - Posted on 31 January 2024
Had stitches out, the nurse was very gentle, used machine to take own blood pressure excellent idea.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 01 February 2024
Dear Kim Thank you so much for your kind review. I am delighted to note that your stitches removal procedure went well and the nurse was very gentle. We are glad to note that you were able to capture a blood pressure reading whilst you were at the Practice too. I have shared your comments with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled Great experience
Rated 4 stars out of 5
by Sonia - Posted on 02 February 2024
I was pleasantly surprised that I had an appointment booked on the afternoon of the same day I called and appointments for tests were all arranged for me on the day, I felt I was listened to and the staff were helpful and understanding.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Sonia Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Too much pressure on staff
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
I felt the poor nurse must have been under a lot of time pressure because she rushed through the review. I said to her that since I had had my deep brain stimulator implant that I wasn't sure but i thought i might be experiencing some occasional tightness in the chest. I did not say I was experiencing sob. In fact before I next saw my parkinsons consultant I had lost this tightness and it occurred to me that the tightness had been in the area of my implant (just below the collar bone) So I wonder whether the tightness was to do with them cutting into the muscle to insert the implant. But the nurse was too busy to ask questions like where was the implant put? The other thing was that the review says I am teetotal but I have never said that and I have never been teatotal.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your review. I am sorry to note that you felt your review was rushed. Please get in touch directly and we will help you with the other comments you refer to, which I presume relate to what has been documented in your notes. You can email us directly on feedback.bchc@nhs.net and we will happily assist. Kindest thanks again Jennifer Nichols Practice Manager