Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled Extremely efficient and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2024
Had to register for my husband - everyone was very helpful and the admin staff were very quick to get back to me with the info I needed so it was a very smooth process. Also had to book in for an appointment myself and that too was easy and quick.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 29 January 2024
Dear Patient Thank you for taking the time to leave your review. I am delighted that the process of registering for your husband was smooth and also that booking yourself an appointment was easy and quick. I have shared your kind review with our staff. Thank you again Jennifer Nichols Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
I completed an online e-consult to discuss some concerns regarding my son. Very quick response to this via text message. I got to pick an appointment at a time that suited me, around work. When seeing the GP he was very friendly and professional. Ran on time. Completed a very thorough assessment with fantastic advice and explanation of the next steps. Very impressed!
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
Lovely nurse and support worker. Very helpful Blood taken and i didnt feel a thing. Nurse explained everything
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 26 February 2024
Dear Patient Thank you for taking the time to leave your kind review. I am glad to note you were happy with the service you received and I have shared your review with our staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Refuse to provide Emergency Service
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Receptionist refused to put us through to a GP in order for emergency antibiotics to be prescribed. Despite being told by district nurse that it was urgently required. Receptionist told us to ring 111. We spoke to them, and they advised that GP would have to deal with the problem. So rang Bchc back again and were refused service despite 111 instructions. All of this is happening after Bchc misplaced a sample 2 weeks ago that would have confirmed the infection at that time. Doctors themselves are great, shame that it is impossible to get through the call centre to actually speak to them.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 04 January 2024
Dear Patient Thank you taking the to leave a review. It is hard to understand what may have happened here from the information you have provided. I am sure there is an explanation so I would encourage you to contact us directly so that we can look into this further for you. Our email address for feedback is:- feedback.bchc@nhs.net Please provide some patient identifiable information and dates on contacting us and we will happily look into this for you Kindest regards Jennifer Nichols Practice Manager
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Review titled Great on the day service
Rated 4 stars out of 5
by Kelly - Posted on 19 January 2024
I do not contact the surgery regularly but had a situation today requiring me to do so. It did take a while to get through (I was unable to the day before) but once I was through the service was very good. I was offered an on the day appointment, which I attended. The receptionist was lovely, and made me feel comfortable. The GP was caring, did a thorough examination and explained everything clearly. I left with an understanding of the issues I have and what I can do to alleviate them. I was given medication and strategies to deal with the symptoms and an indication of how long this may take. The surgery does get a lot of negative comments (not always justified) but when I needed the help, I got it - so thank you to all involved.
Visited January 2024
Review titled Banbury Cross Health Centre
Replied on 23 January 2024
Dear Kelly Thank you for taking the time to leave your kind review. I am glad to note you got the care you needed in a clear and compassionate manner. I do hope you are feeling better. Thank you again for your review which I have shared with our hardworking staff. Kindest and best regards Jennifer Nichols Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
I was treated with respect by the doctor I saw. She listened to all my concerns and sent me on to other specialised services who could help me.
Visited December 2023
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Patient Thank you for taking the time to leave your review. I am glad to note that the doctor you saw treated you with respect, listened to you concerns and sent you on to other specialised services who could help you further. We are working hard to provide a great service to all our patients. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Turned a corner
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
Admittedly there have been a few issues with this surgery in the past, but I believe (in my experience anyway) that things have vastly improved. On the occasions have needed to contact the surgery I haven't had to wait long on the phone and found the person who answered the call friendly and very helpful - extremely so in one case. A doctor was also in touch within minutes with what I needed. So overall am happy with this surgery and would like to thank all involved for their efforts and hard work.
Visited December 2023
Review titled Banbury Cross Health Centre
Replied on 20 December 2023
Dear Patient Thank you so much for your kind review. We are delighted to note you feel the care you have received has been prompt, friendly and helpful. We are all working extremely hard to care for all our patients and so I am delighted that this showing on the contact you have with us. I have shared your review with staff. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Prompt Action
Rated 5 stars out of 5
by David Knight - Posted on 23 December 2023
I urgently needed some medication for a chronic condition, which the practice was unable to prescribe until confirmed by my consultant. Once that confirmation was received, the medication was immediately added to my repeat prescriptions and processed through my preferred pharmacy within 24hrs - a rapid escalation of the anticipated timescale which I truly appreciated.
Visited December 2023
Review titled Banbury Cross Health Centre
Replied on 29 December 2023
Dear Mr Knight Thank you so much for your kind review. I am glad to note that your need for medication was addressed so promptly and that you were able to collect the same from your preferred pharmacy within 24 hours. Great news. I hope you enjoyed a restful Christmas. Kindest thanks again Mr Knight Jennifer Nichols Practice Manager
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Review titled On for 1hr30min
Rated 2 stars out of 5
by Oliver Lowen - Posted on 13 December 2023
I missed the option at the start of the call to get a call back so been stuck on hold for 1 hour and 30 minutes. This is why I now use private healthcare.
Visited December 2023
Review titled Banbury Cross Health Centre
Replied on 20 December 2023
Dear Oliver Thank you for taking the time to leave a review. We acknowledge that the phone system, although one of the most advanced cloud based services on the market, could be better. Our provider is constantly making improvements. Unfortunately, the option to receive a call back is only offered after you have selected your phone menu option and there are more than 3 people in the queue. If you wanted to join the call back queue, the best solution would have been to call the surgery back and select the call back feature. I hope this explains the position a little more. Kindest regards Jennifer Nichols Practice Manager
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Review titled Professional and friendly
Rated 5 stars out of 5
by Jane Knight - Posted on 15 December 2023
I applied for a physiotherapist appointment and was offered one with a very short waiting time, which was great! I saw the physiotherapist this week and she was very friendly, professional and thorough in her assessment. I was sent an exercise programme the same day which had been carefully explained and demonstrated in the clinic room. Altogether a very good experience. Thank you very much! Jane Knight
Visited December 2023
Review titled Banbury Cross Health Centre
Replied on 20 December 2023
Dear Jane Thank you so much for taking the time to leave your kind review. I am delighted that you were able to see a physiotherapist so quickly here at BCHC and that she was very friendly, professional and through in her assessment. I am delighted your experience was so positive and would like to thank you again for taking the time to share that with us. Kindest regards Jennifer Nichols Practice Manager