Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beacon Medical Group.
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Kelly R - Posted on 02 January 2025
I had my appointment change to Mudge Way, but was given plenty of notice and offered an alternative time if required. The staff I had dealings with over the phone and at Mudge Way were friendly and helpful.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2024
I wanted to leave a review as sometimes making an appointment and seeing a Doctor has been a frustrating experience. I was pleasantly suprised that the online form seems have been updated since I last needed it and is easier to complete. I was seen promptly. The Dr was kind and reassuring. I could not fault my experience at Beacon this time. Thank you.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Good service when available
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2024
I received prompt personal, feed back service following a blood test. I felt listened to. Referred on for further services
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear patient Thank you for taking the time to provide Beacon Medical Group with your feedback on our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Continual Decline in Service
Rated 1 star out of 5
by Stephen Way - Posted on 02 December 2024
We used to be with Glenside Medical Centre until they joined Beacon. Since then it seems we, as patients, have to fight for anything resembling a decent service. Prescriptions are indicative. Items are removed from repeat without any communication. This means when trying to use the NHS app the first you become aware is when you cannot request a repeat, a simple email on removal would allow patients to arrange their reviews without running out of medication. Then you get stuck in a loop trying to renew them with medication reviews for different drugs going to different GPs, none of whom seem to communicate with each other or take into account the Patients deadline fro running out. The Beacon website tells you to expect 7 days for a repeat to be issued and then another 7 days for the pharmacy to dispense - the only industry where a move to digitise has slowed things considerably. Even if that were not the case, the NHS app does not allow that long in advance to order! The administrative staff try their best but are clearly working in a system that has left patient care far, far behind. Running out of some medication leaves you feeling dreadful and potentially puts health at risk. Trying to speak with, or God forbid see, a GP is a non starter. In short communication is non existent, the owners of the practice no longer appear to care and are no longer visible, and living in Plympton we have virtually no choice to move elsewhere. Sadly, after the amazing service we used to receive from Glenside I don’t know anyone locally who believes the Beacon service is anyway close to being comparable.
Visited December 2024
Beacon Medical Group has not yet replied.
-
Review titled Brilliant Practice
Rated 5 stars out of 5
by Sally - Posted on 02 January 2025
I have had several experiences with The Surgery and every time, I have been treated with respect, Care and patience. Always with a good outcome, whether that a prescription question and help due to illness. The latest experience, I completed a online request for a bad cough that was showing colour of infection and I got phone back from Practice nurse same day.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Sally, Thank you for taking the time to provide Beacon Medical Group with your feedback on our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Great people
Rated 5 stars out of 5
by Rob - Posted on 18 December 2024
Friendly helpful staff who starting with the receptionist through to the GP, paramedic and nurse. Able to clearly diagnose, support and get me through the process while listening to my issues
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Empathetic staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2025
When the surgery phoned me back after an e consult, they took the time to listen and explain what I needed to do. I felt less panicky as my asthma was concerning me.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled God service
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2024
Following completion of an e- consult, which is now much user friendly, I received a call later in the afternoon. The practitioner was friendly and listened to my symptoms. A treatment plan was discussed. I was very pleased and happy with my experience. Thank you.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Efficient Service
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2024
I completed a non urgent e-consult and was phoned by a GP 2 days later. He listened to me and discussed my problem, agreeing that I needed a referral to a ENT. I am very happy with the experience I had.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Great service from Beacon medical staff
Rated 5 stars out of 5
by Linda Came - Posted on 06 December 2024
Felt I needed to send review after another instance of excellence service from member of staff. After explaining my somewhat complicated request, within an hour or so I received a text with an appointment with doctor and then another text from pharmacy with a prescription. Couldn’t be more pleased.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Linda Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group