Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2025
Sent e_consult and had reply within a few hours requested photo which I sent and had a phone call first thing the next day resolving my issue.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
matrix attached for Salaried and Partner GPs. This includes completed training, dates and also includes outstanding training and external modules (such as BLS)
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Review titled Very impressed
Rated 5 stars out of 5
by Caroline Beach - Posted on 11 December 2024
We have been very happy with our contact with this surgery. All staff have been courteous, helpful and kind. All enquiries, and face to face appointment's were met with professionalism.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Caroline, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled amazing and very supportive
Rated 5 stars out of 5
by MRS TRACY A BEVAN - Posted on 18 December 2024
I recently lost my brother very suddenly at 58 the same age as my mum died, I contacted the doctors as I am worried there could some genetic issue, they have been so caring and helpful
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Mrs Bevan Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Totally unsatisfactory practice
Rated 1 star out of 5
by Paul Burton - Posted on 18 December 2024
I rang the practice just over a week ago because my blood pressure was extremely high. There was a problem with the communication system at on end . I am not sure which one so although I could hear the person on the other end of the line they could not hear me. I eventually spoke to a doctor who said she was from the critical care team and she seemed to think that difficulty in breathing was one of my symptoms that I was experiencing. I told her that it was not. It was probably fortunate for me actually, that she had formed that opinion or she would probably not have called and I would not have had the opportunity to talk to her or indeed anyone else who was qualified to for a medical opinion. We talked for a while and asked me to take my BP morning and evening for the next week and gave me an email address to send the readings to. I did as she had asked and sent the information to the address given. I also took a written copy down to the Ivybridge surgery to make sure that they were recieved. I called the surgery the next morning at just after 9 am and was told that I was 19th in the queue. Thinking that it would be some time before I would get a call back I went to use the bathroom. 9 minutes later I heard my phone ring. I hurriedly dressed and got to the phone, which was just next door. It stopped just as I reached it. That means 1.5 minutes had been spent answering the other 18 callers in front of me in the queue. Come on!! I got someone to take me down to the surgery again and explained the situation to the receptionist and after a lot of prompting he said he would ask someone to call tha day. I kept my phone close all day. No call. The next day I went back to the surgery and waited in line then told another receptionist the details of the day before and that my symptoms were getting worse and my BP remained high and once again I was told tha someone would get in touch that day. Later that day I had a text message to say thank you for using e consult and someone woul call me on January 7 next year. I went back to the surgery again and told the receptionist that I definitely had not used e consult and neither would I ever do so and that I needed to talk to a doctor about my BP and also, as I had mentioned earlier the results of my echocardiogram that I had been waiting for five weeks. I said that I was not prepared to wait for over four weeks to talk to a doctor and watch my high BP cause more damage to my brain, potentially. Eventually I got a message to say that someone would call me on 31st of January in the afternoon. New years eve! Do I believe that? after the past performance of this practice, no. Just another delaying tactic to get me off there hands and into hospital . The worst thing is about kicking the can down the line is , beside the sress imposed on the patient that this strategy will cost the NHS a lot more in the long run as the patients condition worsens and treatment is more intense and expensive. Shocking !
Visited December 2024
Beacon Medical Group has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2025
It’s been over 2 years since I’ve needed medical help and since then the service has drastically declined. Even though I managed to get an appointment which did surprise me it was with a nurse and not a GP who, having reviewed my symptoms sent me to A&E where I wasted 6 hours of valuable hospital time when I am certain a GP could have assessed and diagnosed. Appalling service, felt like I was palmed off as the nurse (through no fault of her own) could not make a decision.
Visited December 2024
Beacon Medical Group has not yet replied.
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Review titled Mis-led, unhelpful and time wasting
Rated 1 star out of 5
by Kirsty - Posted on 02 January 2025
Submitted an e-consult clearly stating that I needed an assessment for ADHD/Autism for my daughter. Waited 2 weeks for a phone call from a GP who didn't discuss the condition with me and said that I needed to write a letter to the surgery, accompanied by a letter from the school. I was advised that I could not be referred without the letter from the school. Spent weeks gathering info from the school, keeping diaries of behaviour etc etc and wrote a 5 page letter to GP, to then wait another 2/3 weeks for the GP to send me a SMS with a link to self refer on the Livewell website! This was after I requested a call to discuss the next steps and was expecting this in place of a SMS. Could have been told this right at the start, rather than wasting time. Now I have to go through everything that I have already written to the GP again on the Livewell website. This should have been recommended when I first made contact, not months later with no progress. Not happy.
Visited December 2024
Beacon Medical Group has not yet replied.
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Review titled Very fast help
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2025
Did an econsult at 10 am and seen and treated by 5 pm Spoke to doctor on the phone, asked into surgery and prescription given…… starting to feel bette. Thank you so much
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled e consult
Rated 3 stars out of 5
by Anonymous - Posted on 18 December 2024
Thank you for the new format of e consult. It is so much easier and straightforward. Also the quick response and referral that followed.
Visited December 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our Online Consultation service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Absolutely terrible
Rated 1 star out of 5
by Paul - Posted on 04 November 2024
Every single time I ask for an appointment I specifically select the option Email. I do this because of my job, I am not allowed my phone in work. I write it down every time and I also tell you this same story…… every single time you try to call me twice and then I have to redo the online consultation because you failed to read a simple request! The service here is absolutely rubbish, I’ve literally stopped my mental health medication because you…..again did not email me like I asked. But to be honest nobody there really cares anyway! Dreadful service with awful reviews
Visited November 2024
Review titled Beacon Medical Group
Replied on 13 November 2024
Dear Paul, Thank you for taking the time to provide feedback on our service. I am sorry to read that you are not happy. Where possible, clinicians will try to adhere to contact requests, but depending on the type of concern, it may not be clinically possible to respond through email and could require further conversation which is best placed over the telephone. If you would like me to look into your mediation further for you please email d-icb.beaconcomplaints@nhs.net with your details so i can respond personally. Thankyou for raising your feedback with us. Kind regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Fast results
Rated 4 stars out of 5
by Tamsin Ousey - Posted on 29 November 2024
I miscounted my meds and ran out on a Friday morning, I sent a request via the NHS app and added an asap plea. By lunchtime I had had a text saying it had been done and sent to my chemist. Fab service!
Visited November 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Tamsin, Thank you for taking the time to provide Beacon Medical Group with your feedback on our Pharmacy Services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group