Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beacon Medical Group.
Reviews
-
Review titled Patients come last
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2024
Wait times for a telephone appointment ate ridiculous (12 days) despite advising the pain I was in. Even then it was a locum! However the locum was at least able to offer next steps but omitted to help with painkillers. I also called to get an appointment for a smear test and was told all the appointments full fir that week so try again the following week. It seems the practice is more about running a business, making money and they have more training days than anything I've ever known! They are not person centred and as a patient I feel I come way down the priority list, so much so that I am going to change practices to one they haven't taken over!
Visited November 2024
Beacon Medical Group has not yet replied.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2024
Tge receptionists are polite and efficient. The Doctor's are professional. The issues are, having to complete an on line referral every time you need to make an appointment. You complete all the information requested and when the doctor phones up, they ask you all the same questions that you have already supplied!. Also you recieve a tx message saying you will rscieve a phone call un about 2weeks. So you have to stay at home from 08:00until 18:00 waiting for the phone call, unable to get a shower go shopping or help with child care issues, in case you miss the two 15 second phone calls. Surely a time frame of 2 hours can be given.
Visited November 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Good practice but poor communication
Rated 4 stars out of 5
by Emma Hobbs - Posted on 20 November 2024
I was due to have a call back, the surgery is aware that my signal is bad in my house and they only try twice there should be another service in place for situations like this your not even given a time for when the gp is going to call so you can't even make time to go somewhere to get signal. I have missed many phone calls due to this reason. And last one being for my 4 year old daughter with hearing problems and still at no wiser as I was unable to speak to gp due to no signal!
Visited November 2024
Review titled Beacon Medical Group
Replied on 20 November 2024
Thank you for your feedback Emma. Ill take your feedback regarding the number of call attempts and explore the possibility of giving time frame indicator to patients. If you still need to speak to us about a medical concern for you or your daughter, do contact us and this can be arranged. Thank you
-
Review titled Not had doctor call yet
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2024
Waiting for doctor call. Review of medication was haphazard . This surgery is one of the worst for doctor appointments. Very little face to face
Visited November 2024
Beacon Medical Group has not yet replied.
-
Review titled Efficient, personal service
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2024
After completing an E consult, I was phoned 2 weeks later on the day I was told. I was then given a face to face appointment on the same day. The doctor referred to information I had already provided so I didn't feel I was repeating myself. As it wasn't an emergency, the 2 weeks wait was no problem and the folow up service was really efficient.
Visited November 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on Our GP Services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Great service from First Contact physio
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2024
Seen by First Contact Practitioner Physio for elbow problem thus bypassing GP. Excellent service, rapid assessment and advice given.
Visited November 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on First Contact Physio service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Great practice
Rated 4 stars out of 5
by Amanda - Posted on 20 November 2024
Had a little delay with medication from the hospital but excellent service from Beacon Medical. The care from start to finis from Dr Bedford was amazing. Thank you so much to Dr Bedford.
Visited November 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Amanda, Thank you for taking the time to provide Beacon Medical Group with your feedback on Dr Bedford. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Awful awful practice
Rated 1 star out of 5
by Anonymous - Posted on 19 November 2024
Rude, nasty unhelpful people better off talking to a brick wall. Called trying to make an appointment and was met with a very unhelpful rude lady who tried to redirect me to a website that wasn’t working explained it wasn’t working and she insisted it was fine because she went on it and proceeded to be rude
Visited November 2024
Beacon Medical Group has not yet replied.
-
Review titled Prompt call back
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2024
The call back from a GP was much quicker than expected & she listened to what was being said, was kind & understanding. She dealt with the issue
Visited November 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our GP services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Fast efficient service.
Rated 5 stars out of 5
by Colin Brown - Posted on 20 November 2024
I completed an online consultation in the morning. By half past 10 I received a phone call from a practice practitioner. After a few questions I had an appointment for an hour later.
Visited November 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Colin, Thank you for taking the time to provide Beacon Medical Group with your feedback on our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group