Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Frustrating Experience
Rated 2 stars out of 5
by Narrisa - Posted on 04 November 2024
Have been 6 months with my symptoms but I have only had two face to face appointments, all other communication has been via phone and apart from a prescription for medication that didn’t work I have been sent for two blood tests which are both clear but no other investigative procedure has been offered. I feel like I am being stalled each time.
Visited October 2024
Beacon Medical Group has not yet replied.
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Review titled Patient Satisfaction
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
My doctor is sending me for a xray and will see me in a week and refer me on for treatment if needed.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Stunning practice
Rated 5 stars out of 5
by Allison Stacey - Posted on 16 October 2024
I don't do doctors, but when I have to, they are amazing, really helpful, upstanding and communication is brilliant. I would recommend and I do, to anyone, my doctors practice is the best xxx I'm off work at the moment I've got an infection in my nails, I phoned the doctors on the Monday, had a consultation in the afternoon, and was seen on the Tuesday. Had swops taken, had results back on Friday. I was put on antibiotics cream on Tuesday, and my doctor sent a script to the pharmacy on Friday to pick up on Saturday. Communication is brilliant
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Caring practice
Rated 5 stars out of 5
by Sarah Ratcliffe - Posted on 30 October 2024
Caring, understanding appointment with the doctor. When needing a little reassurance this was given quickly through the e consult system. Thank you
Visited October 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Sarah, Thank you for taking the time to provide Beacon Medical Group with your feedback on our GP Services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Covid/Flu vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Pre-booked covid/fly vaccination, very well organised. Checked in at reception 5 minutes later receiving vaccination, and on my way.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Great practice, poor experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
I had an appointment with either a PN or HCA I’m not sure, to have my c-section site reviewed as it had reopened. I’d been self managing it at home but wanted a second opinion. The woman who saw me was extremely condescending and very dismissive. She talked over me when I tried to explain the progress of my wound so far and just told me there was nothing wrong with it. She removed my dressing which she told me was clean… it wasn’t, I could see the exudate on it myself. She wrote in my notes that it had healed when it hadn’t and jt is still open a week later. Luckily I am able to continue to self manage but I am concerned about how slap dash this practitioner seems to be with wound care and she doesn’t seem to have assessed my wound correctly at all. Unfortunately as she continued to talk over me, despite me really trying to explain that my wound has not healed, she let me leave without anything covering it up and it had leaked on my clothes by the time I got home. I was probably in her room about 4 minutes in total which is not enough to do a full assessment. I normally love the practice and have never had a bad experience but this has left me still frustrated a week later so I felt it should be raised.
Visited October 2024
Review titled Beacon Medical Group
Replied on 21 October 2024
Dear Patient, Thankyou for taking the time to provide feedback on your recent experience with the practice. I am sorry to read this was not what you had hoped. this is not the service we strive to give our patients. Please email the address below with your details so i am able to look into this further for you. d-icb.beaconcomplaints@nhs.net Kind regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Helpful staff at Glenside Surgery.
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2024
I Tried to see someone on a Saturday, but fully booked. A staff member rang me back, and apologized, but also gave me an app 9.15 Monday. Well pleased. 🙂
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
matrix attached for Salaried and Partner GPs. This includes completed training, dates and also includes outstanding training and external modules (such as BLS)
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Very organised and friendly staff. No waiting time and I had my vaccination in a timely manner. It was easy to park nearby.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Has good GP’s
Rated 4 stars out of 5
by Nikki - Posted on 02 October 2024
My recent experience has been very positive. I have needed some additional support after breaking my hand, so meditation and sick note for work. This has all been done in good time with minimal stress for myself.
Visited October 2024
Review titled Beacon Medical Group
Replied on 10 October 2024
Dear Nikki, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our practice team . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Kind Regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Beacon Med
Rated 5 stars out of 5
by Graham Haddock - Posted on 16 October 2024
Received my flu jab on Saturday 12/10/24 all went well didn’t have to wait long all very efficient one way system in place to make it easy for everyone thanks to everyone involved
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group